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Ebay wardrobe i bought has been relisted by seller keeping my money


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 I agreed to buy a piece of furniture on eBay.

It was a buy now auction. A

s soon as auction ended I contacted the seller to ask how they wanted payment and to arrange collecting piece of furniture. (As it was collection Only).

 

The seller never responded to my messages.

I continued to try and contact them for 4 days but never got a response.

5 days after auction ended i got a message to say a unpaid item dispute had been opened.

I did not want to get a unpaid item strike so I stupidly paid for item through PayPal.

 

I continued to try and contact seller to arrange collecting furniture but got no response.

Then I discovered that seller had relisted the piece of furniture I had agreed to buy and paid for.

And had sold it to some one else.

 

I emailed them again to ask what is going on and asked for a refund but still no reply and still no refund.

I have continued to try and contact them but have had no response, and they have not refunded my money.

 

I requested there contact detail via ebay and tried phoning the number supplied and it just rings no one ever seems to answer.

I tried to open a item not recievd dispute but ebay just keep telling me its too early and that i have got to give the seller more time to send.

Which is ridiculous as the seller isn't sending any thing as it is collection only.

So waiting is not going to make any difference.

 

I have tried to contact ebay to complain and to try and report seller.

but so far ebay have been useless and keep just sending back automated responses.

And on the phone they keep telling me ill just have to wait and then file a item not received dispute.

 

I am at my wits end and don't know what to do. It was not a small amount of money.

I paid over £150 for the piece of furniture.

Is there any thing I can do to get my money back.

 

If I wait and file a claim with PayPal next week,

what are my chances of getting my money back.

 

If the seller has already taken my money and used it or transferred it to there bank account,

and there is no money left in there account,

will I still get my money or will PayPal just tell me they could not recover it.

 

Also i am concerned that they will do the same thing to other eBay members,

is there any way I can warn the other person who has agreed to buy same wardrobe as to what has happened and not to pay.

So they don't end up in same situation.

Wouldn't you want know if you were the other buyer

any advice would be much appreciated

 

thanks in advance

 

 

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Go to your Paypal account and open a dispute through that means which you should be able to do. You will need to scroll down and choose the option to still use the dispute through Paypal.

 

This will still take time for you to get your money back, however it will put a block on the seller's Paypal account until they respond or sort it out.

 

You will get your money refunded - Paypal will refund it and then get it back from the seller.

 

Try and relax - I know it's a large sum of money but you will get it back.

 

Wait for the refund before leaving negative feedback to warn others, and do not mention the term 'investigating' or use even mildly rude words.

 

Also, you can get more help from the eBay forums - go to Community / Discussion Boards / Buyer Central where you'll get loads of help from other eBayers.

 

For future reference, if you are collecting an item but the seller does not respond, do not pay anything. You can report a seller for non-compliance (refusing to sell) and if a seller does file an Unpaid Item case against you, you can appeal it and get it removed by showing the seller did not respond.

 

If the seller sends a request to cancel the transaction, decline it.

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