virgin media debt with advantis

[Ice30]

Hi I dont know if this is the right place to post this

 

I last used virgin media a couple of years ago however i did not pay my last bill, first it went to a company called moorcroft i still didnt pay. For the past year i have been trying to sort out my credit history. June 2012 it was passed to advantis like moorcroft i was asked to pay £119.89, i start making payments of £10 per week i had paid £90 then called to make the last two weeks payment £15 and £14.89. at that time they told me virgin media had added on £10 in july 2012. i called virgin they had no idea of these charges, so i asked advantis to send me proof they sent me a letter of a balance. after numerous calls to virgin and advantis, advantis said in order to file a dispute i had to pay the balance, on tuesday 11th september i paid the £10 as the final £14.89 was being taken out of my account that same day and they said another £5 had been added on, im frustrated i know its not a lot of money but im a single mom of 3 and feel im being ripped off what can i do? Virgin media are still denying these charges but can virgin media actually do this? is there any thing i can do to stop this:-x

[Bazooka Boo]

Unfortunately you have been mugged.

 

What you need to do is to stop talking to any of them over the phone, forget them.

 

Just put this down to a lesson in life.

 

If you have given any of them your credit/bank card details then you need to inform the bank that you require a new card as it has been compromised or lost.

 

Then cancel any direct debits or standing orders you might have set up to pay these con men.