garage fits new sparks and leads even though it wasnt the problem

[misswoo]

hi, my daughter lives in a different area from me, and when her car developed a fault she took it to a garage. they told her it "might" be the spark plugs and leads so they would try that. this didnt fix the fault, and the old ones would have been fine. the car still does not drive. they wanted to do more work to see if something else was the problem, we said no take it out the garage, and we recovered the car ourselves and drove it to where we live (my chap is a mechanic). not only have they not found what the fault is, they have fitted parts that did not need fitting. they have also broken the catch on the bonnet and did not secure the rocker cover - and they had put the hg leads on the wrong way round!! they told her they could not give her a refund on the parts as they had now been fitted and they could not return them to their supplier, they also did not offer any compensation for the part they had broken. Wonder if there is a template for a letter I could send???

[MARTIN3030]

Hello,can you tell us the make model and year of the car ?

You say you recovered the car yourselves and drove it -with the HT leads the wrong way round ?

[Westmead Fan]

what fault did the car develop?

 

poor performance, non starting etc

[misswoo]

hia, no we didnt drive it, as it wasnt driveable! my bf has a recovery truck, which we drove from plymouth to bristol and back. bf is still trying to find what the fault is. im not a mechanic myself so excuse me if i dont put the right words down but think i have described what the situation was. also the timing was all out as well. it may be that we have to buy a second hand engine for him to fit, hes looked at the pistons, head etc, had a thorough look over the engine, tightened bits etc (again sorry if im not being very technicial here but not my area of expertise!!) but whatever it is, new sparks and leads were not the problem and therefore not necessary.

[misswoo]

oh sorry, fault it went in with was low power, car starting up but not being v powerful and then stopping, low compression i think.

[MARTIN3030]

can you tell us the make model and year of the car ?

[misswoo]

sorry, yes, daewoo matiz s reg 800cc

Edited September 13, 2012 by misswoo
did not put enough info in

[Conniff]

So has your bf found the problem ??