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Nikon Coolpik L120 bought from Argos January 2012

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Hi there

I bought a Nikon Coolpix L120 digital camera from Argos in January this year and until 4 weeks ago, it worked fine. Whilst on holiday, the button that is pressed to take photos suddenly required far more pressure than before - to the extent that taking a picture became very hit or miss.


We took the camera back to Argos and, because we couldn't find the receipt, we have had numerous phone calls to ask for information - date the camera was bought, pick-list number and even my debit card number (which I was very concerned about).


Argos staff state that if we can't prove purchase i.e. the receipt (how much more can I do and shouldn't they be retaining records to satisfy legislation and accounting standards) Nikon will charge us for any repair!


I was under the impression that, as my contract is with Argos, I only have to prove purchase - which I have done by producing the item, box (with Argos item code number stuck to the side, pick-list ticket, date purchased and the debit card details). Surely, they now must concede that I did, indeed, buy the camera and not just nick it.


I think Argos need a kick up the jacksy by OFT and, depending on the outcome of this return of faulty goods, I shall be taking this further. Argos staff are surly, rude and blatantly unaware of the Sale of Goods Act and need significant training (along with customer service training).


Comments please.....:-x:-x

Welshwizard QC (Quite Content):rolleyes:

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Sorry for the long wait on reply


Under the soda a statement should be enough proof, find the part of the statement with the purchase on black out the rest and take it I store if they refuse then email john.walden@argos.co.uk with a complaint (keep it civil) explain your not after a refund just repair or replacement you have the proof required by law would he please contact the store and arrange this.

Please note:


  • I am employed in the IT sector of a high street retail chain but am not posting in any official capacity,so therefore any comments,suggestions or opinions are expressly personal ones and should not be viewed as an endorsement or with agreement of any company.
  • i am not legal trained in any form.
  • I have many experiences in life and do often use these in my posts

if ive been helpful kick my scales, if ive been unhelpful kick the scales of the person more helpful :eek:

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If you can provide the debit/credit card information with the approximate date and amount Argos can find the transaction details which includes a copy of the receipt.


The process is quite simple - Get transaction details which will consist of a date, store, txn number and till number


Using this information log on to RetailJ then go to audit logs, select region -> area -> store -> till number -> date from the drop down box -> press ctrl+f -> type in txn number and press enter. -> copy receipt into notepad -> print -> store stamp copy and sign.


This system goes back a couple of years, must be done in the store the item was purchased (A store can only access their information), and not always widely known.


I can also outline how to use the new repair system if they so wish but I don't want to take that away from them :)


With regards to just presenting the box whilst that does show the product came from Argos it doesn't show an established contract between yourself and Argos which can be requested to follow SGA.

Ex-Retail Manager who is happy to offer helpful advise in many consumer problems based on my retail experience. Any advise I do offer is my opinion and how I understand the law.

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