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Very catalogue - new washing machine, paid for fitting - disgusting job!!

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I need some advice about a purchase I made from Very catalogue.


I purchased a washing machine and paid for fitting,

their delivery company Yodel,


fitted the machine and left.


After they had gone I tried to use the machine only to find the water hadnt been switched on,

when I turned the water on my kitchen ended up flooded because the hot water tap hadnt been connected and i hadnt been informed,


I also noticed they had dented the machine,

it rocked badly and my lino had been ripped and warped by the fitting.


I got straight on the phone to Very

and after being passed from pillar to post

was told to take the matter up with Yodel,

but Very said they would send someone else to re-fit the machine.


The second fitter was appalled at the fitting and damage,

took photos and made a report, and refitted the machine.


I took up my case with Yodel and twice they rejected it,

supporting their fitters lies that it had been fitted with no problems,


I then wrote to Verys complaints dept,


writing about all the damage and problems,

enclosed copies of Yodels letters and my letters and


after 2 months have recieved nothing in reply despite me emailing 4 times and being promised my case was being looked into and I should be patient.


My last email was 20th August.


I have the machine on a buy now pay later,


I want to know if I have the right to hold that money until they sort out the damage to my floor,

the machine and acknowledge the appalling service of the delivery company,


Please help, I just feel like im being ignored

and dont know how to get their attention and make them take responsibilty.


Im long term sick and am in and out of hospital and really dont need this stress

but I dont want to withold payment and damage my credit rating either

but cant see any other way to get them to sit up and take notice!

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goto your local trading standards office or email them or ring them.




please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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As dx says this must be your first approach, collate all your evidences and if possible get copies of the photographs taken, this will give TS a head start.


A Formal complaint to Yodel is also necessary as is one to Very as Yodel are acting on their behalf.

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

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Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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