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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Hello there.

 

Thank you for starting your own thread, I know you posted on another one yesterday.

 

I expect the guys will be along later, but they may need more information from you before they can help. Are you able to tell us a bit more about your problem please? Don't include any information like names that might identify you.

 

My best, HB

Illegitimi non carborundum

 

 

 

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there is no such thing as a national register of disabled people. So no.

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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Thanks.

 

I need to be a little vague with the amount of detail I include so I'm sorry... things happen which leaves you feeling paranoid!

 

Is there any guidance regarding the amount of time to issue notes from a meeting i.e. Return to work, hearing etc. I have read generally within 24 hours whilst the information is fresh in peoples minds but i cannot find the document I read it in.

 

PP

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There is no legal position on time for notes etc. I have always done them same day but that's a personal preference. In fact there is no legal requirement for a formal documented return to work discussion although it is good practice, as long as you are doing some kind of check that the person shuld be back at work.

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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depends who you are - complainant? witness? boss?

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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finally do I have a legal right to request all notes relating the the grievance investigation?

 

Thank you

 

PP

 

Usually not, but they do have to provide you with a written outcome which often encloses investigation findings.

 

Have a look at Section 6 Equality Act 2010 to see if you're likely to meet the definition of a disabled person.

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Have you signed any of the notes and if you have then request a copy of them and let the employer know that you made your own notes as well. If you are put under pressure to sign the notes make sure you take your time and read them and if you disagree with was has been written than asked them to change it. Do this before you signed them. They have a habit in putting a slant on the notes they take and it is not in your interest.:|

 

Hope it goes OK for you.

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Hi,

Remember that irrespective of lodging a Grievance you have 3 months less one day from the date of the act you are complaining of in order to refer the matter to an Employment Tribunal, either way from the last act being complained of it is 3 months less a day.

Obviously we are unaware of the facts in this case of whether you are alleging disability discrimination.

From the Grievance being raised, ACAS guidelines state it should be heard without unreasonable delay, the outcome should be without delay and should include your right to appeal. Always refer to your companies grievance procedure but remember what I've said above re legal time scales.

Also check your home insurance if you have legal expenses insurance as they may be able to help you.

All the best.

George Loveless - “We raise the watchword, liberty. We will, we will, we will be free!"

 

My advice is only my opinion, I am not a legal expert.

 

IF YOU LIKE THE ADVICE I'M GIVING AND ARE HAPPY WITH IT, CLICK THE SCALES ON THE BOTTOM LEFT OF THIS POST AND TELL ME.

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Thanks chaps this is very useful especially the ET timeline. All notes I have reviewed, changed and approved the final versions, stuck to my guns where they have different opinions. I have requested a DSAR and they say I have to pay a fee of £10, I cannot find any policy around this, whilst its not going to break the bank can they charge me?

 

Thank you in advance...

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