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    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
    • Thanks for the reply dubai 50 - if the statute is 10 years it has long passed - if it is 15 years i havea few months left. i shall ignore until it gets serious  An update - - I sent the letter to the bank in Dubai ( I did get delivery confirmation from Royal Mail)   - I have moved to a new address ( this is the address i gave to the bank in dubai)  - IDR are continuing to send Letters to the old address, which leads me to believe they are not in contact with the bank at all. - i have not replied to any correspondence digital or hard as they are non threatening ( as of yet).        
    • Your topic title was altered last June 23 by the owner of this forum in the interests of the forum Anyway well done on your result and concluding your topic, title updated.   Andy   .
    • So what    Why ? Consent Order/ Confidentiality ? This would be be invaluable to followers of your topic.  
    • Even on their map on their website, these parking rules encompass the whole pleasure park - there is no dedicated area for permits and another for free parking as stated. royal leisure park praking area map.pdf
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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I posted yesterday regarding a bailiff coming into my home and giving me a Notice of Distress, he left his name on the form and i checked it today and its not showing on

I searched using his surname ( thats all i have) and the company name, the company results dont list a bailiff with his surname?

 

I think they may be trying to frighten me into paying a lump sum that i dont have (single mum on JSA) as he didnt ask me to sign the distress either adn the items arent of any where near the value needed.

 

Can someone advise me on my next steps to try to set up a payment plan

thanks

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go to the court and ask for a means test hearing and get the parking fine sorted at the same time as i said something not right their

 

I believe that the contract with HMCS and marstons gives marsons a 6 months grace before their employer is certificated

 

having said that if he is certificated to a different company then he should not be enforcing magistrate court fines for marstons

 

what company does the register show as his employer

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If a bailiff leaves his previous employer his bailiff bond will be CANCELLED.

 

There is also a legal requirement under section 12 of the Distress for Rent Rules that states very clearly that "if there is ANY change to the bailiff certificate" that the bailiff "must without delay" apply to the court for his certificate to be changed.

 

If a bailiff has failed to apply to the court for a new cert, questions need be be asked. For instance, a bailiff may have been sacked by his previous employer for any number of reasons and the previous employer would always write to the court to advise them why they had dismissed the bailiff.

 

Also, does the bailiff have a new bailiff bond?

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Thanks for helping, his employer is listed as Philips Collection Services Ltd but even that licence expired in july?

 

I have phoned to get more details but they could only give me an email address for all queries so will update when i get a reply

 

Thanks

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I know for a fact that some bailiffs use assumed names for work. If he does, that name might show on the paperwork, but not on the official register.

 

I think you should be commended for revealing what you have, Jamberson. The practice you have revealed is totally illegal. A bailiff certificate and the forms pertaining to its issue are legal documents and any false statements made on them are likely to render the bailiff liable to prosecution and any levy or distress they are involved in potentially invalid or, even, illegal.

 

Hallowitch,

 

It's sometimes quicker to send an email to [email protected] marked BAILIFF ENQUIRY than telephone.

Edited by old bill
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I know for a fact that some bailiffs use assumed names for work. If he does, that name might show on the paperwork, but not on the official register

 

oldbill: I think you should be commended for revealing what you have, Jamberson. The practice you have revealed is totally illegal. A bailifflink3.gif certificate and the forms pertaining to its issue are legal documents and any false statements made on them are likely to render the bailiff liable to prosecution and any levy or distresslink3.gif they are involved in potentially invalid or, even, illegal.

.

 

I think Jamberson is alluding to the method used in the civil service if a person's name is unusual to take a pseudonym at work, to avoid someone with a grudge tracking them down. this was/is common in DWP/HMRC where Mr or Ms Muppet-Booth, becomes, Mr or Ms Smith. Although i think it would be illegal to use the pseudonym if that person were a bailiff looking for a certificate, they would have to use their real name.

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I think Jamberson is alluding to the method used in the civil service if a person's name is unusual to take a pseudonym at work, to avoid someone with a grudge tracking them down. this was/is common in DWP/HMRC where Mr or Ms Muppet-Booth, becomes, Mr or Ms Smith. Although i think it would be illegal to use the pseudonym if that person were a bailiff looking for a certificate, they would have to use their real name.

 

Yeah. A bailiff would have to give their real name when applying for a certificate AND to any debtor on request.

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I think Jamberson is alluding to the method used in the civil service if a person's name is unusual to take a pseudonym at work, to avoid someone with a grudge tracking them down. this was/is common in DWP/HMRC where Mr or Ms Muppet-Booth, becomes, Mr or Ms Smith. Although i think it would be illegal to use the pseudonym if that person were a bailiff looking for a certificate, they would have to use their real name.

 

Exactly right. He might be named ABC and everything legal will say that - but when he shows up at your door, as far as you're concerned, he's named XYZ.

 

I don't know if it's illegal or not, but I understand it's common.

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Exactly right. He might be named ABC and everything legal will say that - but when he shows up at your door, as far as you're concerned, he's named XYZ.

 

I don't know if it's illegal or not, but I understand it's common.

 

I think oldbills take on this that they MUST use their correct name on a certificate, is correct, as unless they have been through witness protection or changed name by deed poll, or whatever, they potentially commit an offence if they do not disclose their true identity. Custom and practice cannot overrule Statute.

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Exactly right. He might be named ABC and everything legal will say that - but when he shows up at your door, as far as you're concerned, he's named XYZ.

 

I don't know if it's illegal or not, but I understand it's common.

 

Because distress is a legal procedure, everything must be in accordance with the law. If a bailiff provides false particulars to the debtor, he/she risks an invalid or illegal distress or levy. If they give false particulars to the police, they risk being arrested as the police can arrest a person if they suspect they have been given false particulars.

 

If the practice is as common as you say, Jamberson, something needs to be done to curb it - and fast.

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Because distress is a legal procedure, everything must be in accordance with the law. If a bailiff provides false particulars to the debtor, he/she risks an invalid or illegal distress or levy. If they give false particulars to the police, they risk being arrested as the police can arrest a person if they suspect they have been given false particulars.

 

If the practice is as common as you say, Jamberson, something needs to be done to curb it - and fast.

 

It is almost de-rigeur in DWP and HMRC for frontline staff, and PCS union advise it as a protection for their staff. But it cannot be allowable for anything involving litigation, but I'll bet many HMRC enforcement Officers going out to issue distraint hide behind a pseudonym, so it is likely not so rare amongst certified cockroaches either.

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It is almost de-rigeur in DWP and HMRC for frontline staff, and PCS union advise it as a protection for their staff. But it cannot be allowable for anything involving litigation, but I'll bet many HMRC enforcement Officers going out to issue distraint hide behind a pseudonym, so it is likely not so rare amongst certified cockroaches either.

 

Having relatives working for HMRC, the rules governing the use of pseudonyms is very strictly controlled. Don't forget that they are civil servants and civil service regulations apply. The situation may be different for agency staff. As already stated, distress is a legal procedure, so providing a false name and particulars could negate the levy and/or distress, rendering it unenforceable or even illegal.

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Why must it be stopped and fast? It doesn't really make any difference, they are just protecting themselves from retribution. I don't think it's a big deal really.

It has the nice little side effect of making it easy to use one of your few certified bailiffs names if people complain instead of the name of the uncertified person that came round

My views are based on experience I would always urge you to do some further research and if in doubt seek legal advice.

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Having relatives working for HMRC, the rules governing the use of pseudonyms is very strictly controlled. Don't forget that they are civil servants and civil service regulations apply. The situation may be different for agency staff. As already stated, distress is a legal procedure, so providing a false name and particulars could negate the levy and/or distress, rendering it unenforceable or even illegal.

 

Are bailiffs civil servants? They work for private companies.

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It has the nice little side effect of making it easy to use one of your few certified bailiffs names if people complain instead of the name of the uncertified person that came round

 

They can be identified internally by their "working name". Look - even if you hate bailiffs, you surely can't wish for some nutter to go and bludgeon them to death or burn their house down or something?

 

I think it's reasonable for anyone in the firing line to protect themselves that way.

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They can be identified internally by their "working name". Look - even if you hate bailiffs, you surely can't wish for some nutter to go and bludgeon them to death or burn their house down or something?

 

I think it's reasonable for anyone in the firing line to protect themselves that way.

 

I don't hate bailiffs I don't like their working practices but that is not the same thing we are supposed to be living in a society that prides itself on transparency so legal name should be used unless they have something to hide

My views are based on experience I would always urge you to do some further research and if in doubt seek legal advice.

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Are bailiffs civil servants? They work for private companies.

 

Which is why they should not use pseudonyms, given the problems outsourcing of enforcement has brought to the table, allowing this is tantamount to condoning fraud and other crimes.

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They can be identified internally by their "working name". Look - even if you hate bailiffs, you surely can't wish for some nutter to go and bludgeon them to death or burn their house down or something?

 

I think it's reasonable for anyone in the firing line to protect themselves that way.

 

I take your point, but I think you'll find the buggers are doing it to prevent a CCJ or Form 4 complaint being brought against them. Trouble is, the idiots don't seem to realise that it will backfire on them.

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Which is why they should not use pseudonyms, given the problems outsourcing of enforcement has brought to the table, allowing this is tantamount to condoning fraud and other crimes.

 

That's absurd. I'm not condoning fraud. It's only so they can't be identified by agrieved debtors. They do a job which is guaranteed to generate enemies.

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Why must it be stopped and fast? It doesn't really make any difference, they are just protecting themselves from retribution. I don't think it's a big deal really.

 

So you condone certificated bailiffs committing fraud, burglary, assault, criminal damage, theft and all the other criminal offences they are shown to commit and then not be held to account? Is that your meaning, Jamberson, or is it just you getting your colon in a kerfuffle?

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