Enough is enough - lets fight back against ndr/marshall hoares/toothfairy/paycheck credit intimidation

[charles34c]

Hello,

 

I would like to call on everyone that is currently being harassed and intimidated by Marshall Hoares/Northern Debt Recover/Toothfairy/Paycheck Credit.

As you will may be aware these companies are all one and the same:

 

http://companycheck.co.uk/company/06871092

 

http://companycheck.co.uk/company/06956396

NDR & Marsahall Hoares are registered to the same address:

 

· 15 Lyndhurst Terrace, London, NW3 5QA

 

This address is also at the bottom of Toothfairy’s website.

 

Also anyone with an account/balance with Toothfairy Finance can also log into their account detail on the Paycheck Credit website. Both are mirrors of each other.

 

http://www.paycheckcredit.co.uk/

https://www.toothfairyfinance.com/

 

This is as serious breach of the data protection act as Toothfairy and Paycheck Credit both claim to be independent of each other.

 

I suggest anyone with an outstanding balance with either to go and try for themselves.

 

Furthermore all of the letters they send out breach many OFT guidelines:

 

·Levy charges that are disproportionate to the main debt and which do not reflect the actual, necessary cost of recovering a debt"

·"Pressure debtors who have defaulted on an agreement to pay unreasonably large instalments when they are unable to do so"

·"Make misleading representations as to the action it might take or might be taking to recover a debt" *MARSHALL HOARES IMPLY THEY ARE COURT APPOINTED ect..

 

Please please if you are having any hassle with these companies make a complaint to:

 

The Office of Fair Trading - [email protected]

Camden Council Consumer Affairs - [email protected]

You can also contact the Daily Mirror who also investigating

Daily Mirror - [email protected] (FAO Nick Sommerlad)

 

If we all pull together finally something will get done about these the way these companies are doing business.

Edited September 5, 2012 by charles34c

[fkofilee]

I fully agree with this and Believe it to be the right step forward.

Please also involve the MP who is trying to get the legislation involved with those PDL clowns

[Nao]

Just to show how they try to extort money you can have two of my example emails from them below:

 

Also they apparently sometimes like to call themselves London Treasury Services

 

 

Sent from: [email protected]

Loan Ref: xxx

 

xx/2012

 

Dear xxx,

 

You agreed to automatic payments to settle your ToothFairy Pay Day Loan .

 

You are aware that these payments are necessary to avoid further charges, recovery and legal action.

 

You were committed to pay GBP xx by xx.2012.

 

The following payment of GBP xx in relation to your loan ToothFairy Pay Day Loan - Ref xxx has been DECLINED by your bank today.

 

Your transaction reference is: xxx

Error Code: Card has already expired - The supplied expiry date is in the past

This may appear on your statement as a transaction processed by: tf-f or London Treasury Services

 

Your outstanding balance is GBP 3588.

 

By failing to honour this agreement all charges will immediately become due. Recovery Agents will be sent to all addresses we have on file for you in order to obtain payment. Should this also prove unsuccessful we will be liaising with solicitors who will obtain a County Court Judgement against you. Once this is secured we will return with a Warrant of Execution from the County Court and certified Court Bailiffs to seize goods at 9 times the value of what you owe.

 

It is essential that you honour your commmitment .

 

You should pay GBP xx by:

 

1. going online at http://www.northerndebtrecovery.com and clicking Pay Now;

 

OR

 

2. making payment to:

Barclays Bank

Account Number: 93462382

Sort code: 20-50-94

Reference: Use your mobile number xxx as a reference so we can match it correctly

 

Please ensure that these funds reach us by the end of business.

 

Note: We reserve the right to contiune to automatically debit your account for the agreed scheduled amount OR the full amount if payment is not received.

 

If yo u have already repaid and this is not reflected in the above statement please contact us so we can investigate this further and correct your file.

 

Thanks

 

 

Collections Team

Toothfairy Finance

t: 08000 882 222

 

ïï€ Please consider the environment before you print this email.

_____________________________________________________________________

 

NOTICE

The views and opinions expressed in this email may not reflect the views and opinions of any member of Toothfairy Finance Ltd.The information contained in this message is confidential and may also be privileged. It is intended only for the addressee named above. The unauthorised use, disclosure, copying or alteration of this message is strictly prohibited. If you are not the addressee (or responsible for delivery of the message to the addressee), please notify the originator immediately by return message and destroy the original message. This message and any attachments have been scanned for viruses prior to leaving our network. However, we do not guarantee the security of this message and will not be responsible for any damages arising as a result of any virus being passed on or arising from any alteration of this message by a third party. We may monitor emails sent to and from our network

 

And from: [email protected]

 

Loan Ref: xxx

 

xx/2012

 

Dear xxx

 

This is a reminder that you committed to pay back your ToothFairy Pay Day Loan debt.

 

This debt is now very overdue. We have allowed you to extend the loan as a goodwill gesture.

 

As part of settling this debt you are committed to paying GBP xx by xx.2012.

 

In accordance wih the Standard Terms and Conditions you agreed to, we will be automatically taking payment tomorrow as agreed. Please ensure the amount of GBP xx is available by midnight tonight.

 

If there are insufficient funds in the account the payment might fail and all charges will IMMEDIATELY become due, ALL back dated interest, penalty fees will be charged.

Recovery Agents will be sent to all addresses we have on file for you in order to obtain payment. Should this also prove unsuccessful we will be liaising with solicitors who will obtain a County Court Judgement against you. Once this is secured we will return with a Warrant of Execution from the County Court and certified Court Bailiffs to seize goods at 9 times the value of what you owe.

 

IT IS ESSENTIAL you HONOUR this agreement

 

If you have any questions regarding this, or willbe unable to pay contact customer services NOW.

 

Yours sincerely,

 

 

COLLECTIONS

NORTHERN DEBT RECOVERY

0843 381 0843

 

NOTICE: The contents of this e-mail are intended for the named addressee only.

 

It contains information which may be confidential and which may also be privileged. Unless you are the named addressee (or authorised to receive for the addressee) you may not copy or use it, or disclose it to anyone else. If you received it in error please notify sender immediately and then destroy it.

 

The agreement to pay it off in small amounts they mention is by the way entirely imaginary just like the £3588 figure they've pulled out from where the sun doesn't shine, they don't even acknowledge payment plan proposals, I've actually paid back the original debt with them and I'm just hoping they will take me to court so I can make them crash and burn.

 

Honestly, if we can somehow make this loan shark suffer I'm all in.

[fkofilee]

Just to show how they try to extort money you can have two of my example emails from them below:

 

Also they apparently sometimes like to call themselves London Treasury Services

 

 

Sent from: [email protected]

 

 

And from: [email protected]

 

 

 

The agreement to pay it off in small amounts they mention is by the way entirely imaginary just like the £3588 figure they've pulled out from where the sun doesn't shine, they don't even acknowledge payment plan proposals, I've actually paid back the original debt with them and I'm just hoping they will take me to court so I can make them crash and burn.

 

Honestly, if we can somehow make this loan shark suffer I'm all in.

 

And I thought my £2200 was bad enough!

[renegadeimp]

Not wise to start a campaign against them in this way. Its almost certain to backfire.

[Nao]

Yes they are Loan Sharks and yes loan sharks are not known for playing nicely, but lets face it, if we are not prepared for losses then we are never going to clean the system of those leeches who prey on the vulnerable.

[charles34c]

Not wise to start a campaign against them in this way. Its almost certain to backfire.

 

With respect I have no idea why you think this may backfire. Already MEM Capital who also own Paycheck Credit are about to have their license revoked:

 

• A daily newspaper is investigating them
  
• An MP's office is investigation them
  
• The BBC has exposed them
  
• The OFT is about to revoke the license of their parent company (MEM Capital Ltd)
  

Remember many people not strong enough or aware of the law are going through a living hell because of these associated companies.

 

We have laws and legislation in this country for a good reason and the day people stop respecting this fact is the day action should be taken.

[joburgtaxi]

Hi

 

I have sent an email to all three of the suggested parties which was as such.

 

******************************************************************

Hi

 

As I believe that your news paper is currently running an investigation into the company Speed Credit and their associated companies, I thought I would take it upon myself to share my current experiences with you.

 

Unfortunately I recently ran into some cash flow problems after my wife became unemployed and my overtime which accounted for more than a third of my salary was cut. In desperation I took out a number of payday loans from a number of providers. Long story short I have been unable to repay these lenders within the time scales that I had originally agreed to. I formulated a plan to settle the debts with these providers with a repayment proposal over a few months and asked them to freeze all interest. This was a relatively painless task after sending them all a copy of my income and expenditure statements, payslips etc and all of the lenders bar one have accepted my proposal.

 

My experience with Speed credit began after I had sent them the said letter explaining that my financial situation had changed considerably and that I was unable to repay the debt in the time scales that I had agreed to. I went on to add that I was not disputing the fact that I owed them £301 and all that I was asking for was for this amount to be repaid at a rate of £50.16 over a period of 6 months bearing in mind that I had previously rolled over the loan a number of times and had in fact repaid the capital amount of £200 odd borrowed in the form of interest only payments. After a week I had still not heard back from Speed Credit but continued to get emails stating that I needed to pay up or suffer the consequences of court orders, bailiffs etc. On Saturday 25th I received an email from a company called Northern Debt Recovery stating that I had failed to honor my agreement with Speed Credit and that my debt had now been handed over to them and that recovery agents would be sent to my address. I then telephoned NDR to ask why they had not responded to my letter and instead had decided to hand me over to Northern Debt Recovery. I was told by a gentleman who called himself John that my debt had not been handed over to NDR and that it was still with Speed Credit. This is where it starts to get interesting !!! I then called Speed Credit and surprise surprise the telephone was answered by a gentleman who called himself John and surprisingly sounded exactly the same as the person I had just spoken to at NDR. I was told that I would have to wait for all of my file notes to be uploaded to NDR from Speed Credit before they could comment on my proposal and was told to Fax my original letter together with my statement of income and expenditure over to Speed Credit as they had no way of receiving email. The said documents were faxed over on the morning of Monday 27th August.

 

Needless to say I heard nothing back from either Speed Credit or NDR except for a number of emails demanding immediate payment and the threats as above of court action bailiffs etc. I tried to reply to each and every email the moment that I received them but alas the emails were always undeliverable however I did reply with the same text that I had sent in the emails to NDR's online "Contact Us" section of their website http://www.northerndebtrecovery.com/contact.php again never received a reply that was relevant to my enquiries.

 

Yesterday I was absolutely shocked to received a letter in the post from Speed Credit Stating that I had now made absolutely no attempt to contact them regarding my outstanding debt with them and that I would now suffer the consequences !!! My wife then called Speed Credit to ask why we had received the letter after our countless attempts to come to some kind of amicable arrangement with Speed Credit to repay the debt. The person that answered the telephone simply told my wife that my salary was more than most people received and that I should pay up immediately, due to this persons extreme rude and threatening behaviour on the telephone, my wife terminated the call visibly shaken by the conversation that had just taken place . The statement made about the amount that I got paid only substantiated my suspicion that my income and expenditure statement and letters that I had previously sent had not even been read.

 

 

So here are my assumptions and findings.

 

1. Speed Credit and Northern Debt Recovery are one in the same (Against 1974 credit act)

2. The threat of collectors visiting my property without a court order (Against 1974 credit act, threatening and if they did visit without a court order this would be trespassing)

3. Both Speed Credit and NDR are chasing this debt (Against 1974 credit act as only one company can own the debt and chase it)

4. There is another serious breach of the data protection act I will explain below

 

If I were to visit the following seemingly independent companies websites http://www.paycheckcredit.co.uk/ or https://www.toothfairyfinance.com/ or http://www.speedcredit.co.uk/ I would be able to loggin to my account officially held ONLY with Speed Credit, using the same login details on any one of these websites.

 

Please do not hesitate to contact me should you need any additional information in this regard, nothing would make me more happy than to see this **** of the earth company go down in flames, I realise that their holding company MCO Capital has had their credit licence revoked but this does not seem to have curbed the way that these companies are conducting their business one iota.

 

Kind Regards

Edited September 5, 2012 by joburgtaxi

[mightyblues78]

With respect I have no idea why you think this may backfire. Already MEM Capital who also own Paycheck Credit are about to have their license revoked:

 

• A daily newspaper is investigating them
  
• An MP's office is investigation them
  
• The BBC has exposed them
  
• The OFT is about to revoke the license of their parent company (MEM Capital Ltd)
  

Remember many people not strong enough or aware of the law are going through a living hell because of these associated companies.

 

We have laws and legislation in this country for a good reason and the day people stop respecting this fact is the day action should be taken.

 

HI,

 

I think that Rene may be referring to Forum Rules 3.5.i) and 3.12 and also the fact that many PDL companies frequent this site and may potentially utilise a thread like this one to their advantage.

 

Similarly, with the greatest respect for your desire to take action, investigations by newspapers, media and government departments are a very different thing to a 'call to arms' on a public forum.

 

As usual, this is just my spin on things and I may be speaking out of turn so please feel free to disregard anything that I say if you so wish !

 

Cheers,

MB78

[renegadeimp]

Right on the mark there MB

[charles34c]

Hi MB78,

 

I really cannot see how any of the PDL companies can use utilise this thread to their advantage.

 

NDR/Marshall Hoares/Tooth Fairy/Speed Credit/Pay Check Credit are all blatantly breaking just about every piece of legislation geared to protect the consumer.

 

I will stress though that anyone owing money to these companies should act responsibly and offer to pay at least the original loan plus interest.

What I do object to is the intimidation and untold misery these companies are causing many people and their absolute disregard for legislation geared to protect the consumer.

Regarding rules 3.5.i) and 3.12, I take your point, however there is overwhelming evidence to substantiate any statement I have made in my posts.

Personally I welcome the likes of the Daily Mirror getting involved, here is their previous article, which I am sure will have a follow up:

http://blogs.mirror.co.uk/investigations/2011/09/this-wont-hurt-a-bit-says-payd.html

Everyone posting on this thread that has tried to reason with this company will have countless examples:

· Marshall Hoare implying they are court appointed bailiffs

· Multiply companies pursuing one debt

· Companies with same registered details at company house masquerading as independent companies.

· Applying charges disproportionate to true costs of recovery

· Not respecting harassment letters

I respect your opinion but I feel if this thread helps just one person being bullied, then of course it will be worth it........

 

Cheers,

Charlie

[renegadeimp]

Courts look unfavourably on those who have vendettas against othwrs. Regardles of it is justified or not.

[charles34c]

I do not wish to be rude, but you do not speak on behalf of courts, so that is a pointless statement, there is no vendetta, merely people standing up to intimidation. Courts probable view intimidation as far more serious. (Hopefuly so)

 

I will further ask anyone posting on this thread not to use hearsay and to please be sure that any allegation or statement made can be backed up with actual evidence:

 

• Record conversations
  
• Keep all correspondence
  
• Stick to facts
  

If anyone is having problems with mail bouncing to Toothfairy, Paycheck Credit, NDR, Marshall Hoares - Please see the following address [email protected] and put attention of NDR/MARSHALL HOARES ect as first line of text - Seems they get forwared on.

 

Anyway Ren as I said before your opinion is respected and noted.

[mightyblues78]

Hi MB78,

 

I really cannot see how any of the PDL companies can use utilise this thread to their advantage.

 

 

Hi Charlie,

 

Of course, if your information gives assistance to any of the forum members then it is a valuable addition, I respect your stance and can understand your anger and frustration at these companies.

 

In terms of how a PDL company could use this thread to their advantage, several forum members have quoted CAG as a source of information and advice during correspondence with PDL companies, governing bodies and even in court. With knowledge of threads like this, particularly in a court situation, a PDL company could potentially state that the site is biased against them and therefore any evidence or advice offered would also be biased and should not be taken into consideration.

 

Dealing with individual cases, as is the norm on this forum, is fine as it considers only the particular circumstances of the OP. Conversely a blanket campaign, as this appears to be on the face of it, can be considered differently as it is encouraging people to take action against these companies without considering individual circumstances. Of course, this is not to say that these companies are all acting responsibly, the evidence elsewhere on this site stands as testament to that; however, the other cases here all relate to an individual's position in their dealings with these companies rather than just as a 'cure-all' thread.

 

Again, as per my original post, this is merely my rather humble and not necessarily well-informed view on this, however, I can see exactly where Renegade is coming from with his comments thus far. Nevertheless, I respect your feelings and wish you luck with your campaign.

 

Cheers,

MB78.

[charles34c]

Again thanks for your considered response.

 

My opinion would be that any perceived bias would be diluted by actual hard evidence of intimidation.

 

The only motive of this thread is for people feeling intimidated to individually make complaints to the regulation bodies and to third parties such as the Daily Mirror and the office of MP Stella Creasy.

 

It is not so much a blanket campaign as there is no collective action.

 

I would again stress to anyone approaching the OFT, Trading Standards, FOS, The Daily Mirror & the office of MP Stella Creasy, to outline their own circumstances, backed up with hard evidence, which I am sure most would do anyway.

 

I just want other people to stand up against the way these particular companies are doing business.

 

Cheers,

 

Scott

Edited September 5, 2012 by charles34c

[joburgtaxi]

Hi

 

I have now received the below email from NDR, should I take this as they have accepted my repayment plan proposal or not ?

 

Dear xxxxxxx,

Thank you for contacting us.

You can make a payment by one of the following ways:

over the phone on 0843 381 0843

on our website www.northerndebtrecovery.com (quickest!)

bank account transfer

A/c number 93462382

Sort code: 20-50-94

Ref: xxxxxxxxxxxxxxx

Please note if you decide to transfer money into our bank account, you need to allow 5 business day for the money to clear and for it to be logged onto your file. Please note if you decide to pay every month via the bank we will need to change your repayment plan to cover the transfer period which will prevent your re-payment plan failing.

Yours sincerely,

COLLECTIONS (126)

NORTHERN DEBT RECOVERY

0843 381 0843

Edited September 5, 2012 by joburgtaxi

[Nao]

I have now received the below email from NDR, should I take this as they have accepted my repayment plan proposal or not ?

 

Looks like i yes.

If you plan to pay by bank transfer or standing order just make sure you let them know as otherwise they will then complain and claim you would not have met your commitment and start the whole cycle again.

[tinkerbell_2k12]

Hi

 

I have now received the below email from NDR, should I take this as they have accepted my repayment plan proposal or not ?

 

Dear xxxxxxx,

Thank you for contacting us.

You can make a payment by one of the following ways:

over the phone on 0843 381 0843

on our website www.northerndebtrecovery.com (quickest!)

bank account transfer

A/c number 93462382

Sort code: 20-50-94

Ref: xxxxxxxxxxxxxxx

Please note if you decide to transfer money into our bank account, you need to allow 5 business day for the money to clear and for it to be logged onto your file. Please note if you decide to pay every month via the bank we will need to change your repayment plan to cover the transfer period which will prevent your re-payment plan failing.

Yours sincerely,

COLLECTIONS (126)

NORTHERN DEBT RECOVERY

0843 381 0843

 

Nope ive had that one numberous times off them its just a standard automated email they send

[joburgtaxi]

And next question is should I make my first instalment today or wait for what tomorrow brings ?

Surely there is enough evedence in that message to suggest that they have accepted my proposal ?

[charles34c]

And next question is should I make my first instalment today or wait for what tomorrow brings ?

Surely there is enough evedence in that message to suggest that they have accepted my proposal ?

 

Hello absolutely do not accept this as an assumption they have accepted your payment request. They have only sent you a standard computer generate template reply sent automatically.

 

Ensure any payment plan is clearly agreed in writing.

 

If you are struggling with mail bouncing use: [email protected] put for attention of NDR as first line of text DO NOT USE THE FORM OF THEIR WEBSITE.

 

Always cut and paste previous sequence of mail prior to replying so a sequence of corro can be established.

 

Dont panic!

[joburgtaxi]

Hello absolutely do not accept this as an assumption they have accepted your payment request. They have only sent you a standard computer generate template reply sent automatically.

 

Ensure any payment plan is clearly agreed in writing.

 

If you are struggling with mail bouncing use: [email protected] put for attention of NDR as first line of text DO NOT USE THE FORM OF THEIR WEBSITE.

 

Always cut and paste previous sequence of mail prior to replying so a sequence of corro can be established.

 

Dont panic!

 

charles34c thanks for the reply. I have done exactly as you have sugested and sent an email to [email protected] asking them to confirm in writing that the email that I received was indeed acceptance of my repayment proposal.

This is the email that I sent with the email that they sent me insterted below.

 

Hi I have received the below email from you and therefore assume that this is your response and your acceptance of my repayment plan that I have proposed to you (Sent by post and fax and submited on the NDR website). Should I not receive a reply to the country I will continue on this assumption. Regards

Edited September 5, 2012 by joburgtaxi

[charles34c]

Personally I would not make the assumption that 'no reply' means they have accepted your proposal.

 

I would get it clearly in writing that the repayment plan is for full and final settlement and that all interest is frozen.

 

Here is an interesting article, although I am not sure if Speed Credit/Toothfairy/Paycheck Credit are members of any of the features trade bodies. (Maybe someone could kindly advise)

 

http://www.guardian.co.uk/money/2012/jul/25/payday-lenders-freeze-interest-rates

[joburgtaxi]

Hi

 

Back on topic.

 

This site is called "The ConsumerAction Group". My personal opinion is that if we don't take any Action to bring this company's unscrupulous business practices to light in a public and meaningful way then they will continue to hide behind their relative anonymity and maze of websites and continue to entrap unknowing people.

 

I am all for making a stand !!!

[Old Cogger]

Be honest these payday loans etc are criminal as the % rates are ridiculous, bring back the legislation of the 60s/70s when limit was 48% as I remember rightly, the government will let them go on as far as they can because of the tax element which we are paying or the people who borrow at this rate, as bad as back street lenders.

[citizenB]

Hi

 

Back on topic.

 

This site is called "The ConsumerAction Group". My personal opinion is that if we don't take any Action to bring this company's unscrupulous business practices to light in a public and meaningful way then they will continue to hide behind their relative anonymity and maze of websites and continue to entrap unknowing people.

 

I am all for making a stand !!!

 

 

There are indeed lots of action being taken. It is also very necessary for each "victim" to do their bit. We want people to make an official complaint to their local Trading standards office and to the OFT.

 

Sadly we find that people wont/dont do this..

 

Wonga have been censured for their unacceptable practices and one or two others have been closed down. This would not have happened with out public outrage, which CAG has contributed to.