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    • Winemark the wine merchant ltd northern ireland
    • Hi Sweet and welcome to CAG   Are you willing to disclose the employer in this case ?
    • I was the manager of an off license. We reopened on mon 30th, I received a very large delivery which we weren’t expecting (and I wasn’t told about until 2hrs before by my line manager) all managers received a text from regional manager which stated when deliveries are coming in shops are to be closed. He didn’t ring this info in, I just read the text.   When I saw how big del was (completely covered the floor, could barely move around it) I kept my shutters closed and proceeded to pack delivery away. The store remained closed and we lost 5hrs trading time. I didn’t seek permission from manager to do this, with the current safety precautions enacted (only allowed 1 customer in at a time as manadated by HQ) I didn’t feel this could be safely achieved with 3 members of staff in and all the stock everywhere.  regional manger calls into shop at 4:50, hits roof that it’s closed and storms out of shop after exclaiming I didn’t have the authority to keep shop closed.   Fast forward 1 1/2 weeks later today regional manager comes in at 4pm with prepared questions, I answer truthfully stated I didn’t think it was safe I had the best interests of business at heart that I had turned up for work every day since this incident and nothing had been said. He said that they will examine this information and can come back for more evidence if needed.    He goes away again and at 5:59 (my shift finished at 6) he came back in saying they’d examined all the evidence and that their decision was dismissal, I was to gather my things and there’d be a letter in the post with information should I wish to appeal.  quite a shock.   I will see what this letter states as their reasons I committed gross misconduct, I am a bit at a loss as to what I specifically did to be deemed gross misconduct.   I’ve worked for them for 10years, taken 2 days off sick in that entire time and had a faultless record   I’m just flabbergasted they’d immediately sack me for something which happened in unprecedented times when all I was trying to do was keep myself and my staff safe and safely make their store presentable and adequately accessible for all.   Any thoughts on the above? Obviously this is all too fresh as it happened only hours ago 
    • Hi KL1 and welcome to CAG.   You say the buyer contacted you saying, "...... he had seen it cheaper somewhere else and wanted to cancel the sale."   Do you have this in writing and, if so, in what format ?   It would be useful if you could tell us more about the item you sold.    
    • I wanted to report a success against UKPS that started in Dec 2018 and was concluded today.  I did do a bit of reading through this site for guidance though so thanks for that!    in Dec 2018 a family member reversed onto a private road in Coventry and waited about 1 minute or so to collect their partner.  Meanwhile the owner was loitering and waiting to catch anyone on his land with photos.  2 photos were taken about 40 seconds apart.   With my help I disputed the charge stating that the driver had not "parked" but had only stopped momentarily to pick up a passenger.  I did not state at any point who the driver was.   UKPS from Leamington Spa were trying to enforce this and insisted on the charge of £60 + £100 being paid.  I sent a 2nd letter confirming the position of the 1st letter and that no further letters would be sent.   4 threatening letters were sent from Debt Recovery Plus and Zenith Collections and duly ignored.  The last kindly offered to settle for £136!    Then a letter from Gladstones Sols threatening the same was also sent, and mentioned Beavis vs Parking Eye.  This was also duly ignored.   Finally a Letter Before Action was sent by email.  Aha!  Game on.  They cited Vehicle Control Services Ltd v Nick Idle and Vehicle Control Services Limited v Damen Ward and that stopping for any time is a breach, and it was only the length of time stopped that may affect the value of the breach.   I said that signage said no PARKING, not no STOPPING and that appropriate case law was JOPSON v HOMEGUARD where the judge specifically said "Merely to stop a vehicle cannot be to park it"   They then came back at me with an evidence bundle they were allegedly going to use at court against me, stated the signage was clear,  a nd repeated their "no stopping" case   I came back at them with the same as before and added that, in their world, someone coming onto the land and wanting to read the signage would have precisely NO TIME AT ALL to so as, according to them, even stopping for mere seconds was a breach.  I also threatened that I would claim costs for my wasted time in dealing the case.   Today they emailed me as follows: ---------------------------------------------------------------------------------------------------- Good Morning,   Thank you for your correspondence. We apologise for the delay in our response, however as no further action has taken place we trust you agree no prejudice has been suffered.   Please note that our Client has cancelled our instruction on this matter and the matter is considered closed.   No further action is warranted. Kind Regards ----------------------------------------------------------------------------------------------------   16 months on and UKPS gave in  
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dickybird

faulty fridge freezer

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well,

i am not going into the lengthy details of my issues with comet and their appalling customer service,

it would take too long,

 

but as a little encouragement to those of you out there with problems,

 

i have just returned from court where i was claiming for a full refund on a faulty item of over £300,

it has taken nine months,

but i won in the end,

and the item in question will not be collected,

i have to dispose of it myself,

their logic is strange,

they could have had the faulty item returned to the manufacturer from day one when it failed and it would have cost them nothing,

and replaced it with a new one, so everyone would be happy,

in my opinion they do not have a clue about how to service their customers

...free at last to move on

  • Haha 1

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Amazing. It's Comet again!

 

Well done on taking it to court. - And well done on winning.

From the sounds of it Comet turned up to fight their losing battle. They really are a sad company which seems to know very little about consumer law and even less about good customer relations.

 

I hope that you will tell us about it when you've had a rest.

It would be helpful to many people to let them know how the court process works and how easy it was for you - and if Comet tried any little tricks.


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Well done dicky ,

 

A nightmare for 9 months and as you say COMET could and should have resolved this issue in the first instance .

 

You can read the start of dicky`s COMET Nightmare here ,

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?337943-comet-fridge-freezer-problems


Regards

GorgieBoy

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I have just started an appalling relationship with Comet. I bought a Panasonic fridge freezer which was delivered on 29th August 2012 and within 4 days broke down. I have to date spent a full day on the issue, including a trip to the store itself. All I have been offered is an engineers visit in 5 days time. I have asked for it to be removed and a full refund, but Comet have refused. It looks as though I may well be taking them to court, but am currently having to use a cool box and ask neighbours to freeze cool packs for me. My advice is to avoid Comet AND Panasonic at all costs. I spoke intelligently and calmly to both organisations and I might just as well have not bothered. I have put my complaint in writing to Comet and sent it recorded delivery. I also emailed them, and I received the cursery email back saying they would reply within 24 hours. If anyone is considering buying from Comet or Panasonic I would think very carefully indeed.

 

May I ask dickybird if they received any compensation for loss of foodstuffs or time etc?

 

well,

i am not going into the lengthy details of my issues with comet and their appalling customer service,

it would take too long,

 

but as a little encouragement to those of you out there with problems,

 

i have just returned from court where i was claiming for a full refund on a faulty item of over £300,

it has taken nine months,

but i won in the end,

and the item in question will not be collected,

i have to dispose of it myself,

their logic is strange,

they could have had the faulty item returned to the manufacturer from day one when it failed and it would have cost them nothing,

and replaced it with a new one, so everyone would be happy,

in my opinion they do not have a clue about how to service their customers

...free at last to move on

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Hi Cranston ,

 

Wecome to CAG

 

This sounds all to familiar ,

 

Best starting a New Thread regarding your ongoing Panasonic Fridge Freezer issue I am sure the site team guys and dicky will advise .

Edited by GorgieBoy

Regards

GorgieBoy

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how do you know that it was not working from day one, if it was not working from day one comet stated to me that they would have refunded it,... if you did your freezer and fridge shopping when the unit was first plugged in, then maybe this is what kept the unit cold, it may have made noises but did it actually work, maybe the thermostat is faulty as was mine i think...as for claim on food, that is difficult as you dont really know how long you will be without the use of the unit, if like me it goes on for 9 months then you have to keep purchasing from the corner shop and you cant keep stuff for long so it costs more, and the court will want receipts for the food stuffs that you lost, so when and if you take them to court how much do you claim for, and dont forget to tell comet that in your action against them , that you will be making a claim for food, i am no expert. i struggled for 9 months , but i did win.... keep receipts for everything,... keep records of every conversation with comet,... record who you speak to,... take time to think of your reply before making it,... a rushed remark or statement will come out all wrong and could be used against you...above all, be calm at all times,,this will not cover every one of the hurdles by a long way, but there are those on here who can help you a lot more and it is to them you should turn for further help as i did...good luck

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