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Help required re credit card refund.


ciderbubbles
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I bought a new tyre for £47.50 from a local garage, when I went to pay my card was declined, it shouldn't have been there was plenty in the account. I paid in cash, when I checked the bank later the money had come out my account, at the time of the transaction the bloke in the garage said there machine was playing up.

 

I went back to the garage they refunded the money back to my card. A few days later the garage called and said the money hadn't gone into their account, I phone my bank they said nothing they can do its an error the other end. The garage are now calling me two or three times a day demanding I sort this out.

 

My bank say its not my problem, they are saying it is. Can I legally tell them to stop harassing me?

Edited by citizenB
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I bought a new tyre for £47.50 from a local garage, when I went to pay my card was declined, it shouldn't have been there was plenty in the account. I paid in cash, when I checked the bank later the money had come out my account, at the time of the transaction the bloke in the garage said there machine was playing up. I went back to the garage they refunded the money back to my card. A few days later the garage called and said the money hadn't gone into their account, I phone my bank they said nothing they can do its an error the other end. The garage are now calling me two or three times a day demanding I sort this out. My bank say its not my problem, they are saying it is. Can I legally tell them to stop harassing me?

 

The telephone harassment letter could be adapted I suspect.

[sIGPIC][/sIGPIC]

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Have your bank confirm in writing that as far as they are concerned the money has been refunded to them.

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