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I then get various emails of a very unprofessional manner and one towards the end that sounds a bit like a threat. I would encourage others to be very cautious about this website and if that was a threat (I know where you live, i have your postcode)  It becomes a police matter.  Im sure, it is just a recording of my personal data so I cannot be allowed in the telegram group again. Either way, is there anything ive missed? Emails below in order.   On 22/05/2024 11:31,  wrote: Hi I havent had a response to my last two emails, and Im not getting what's displayed on the site (1-2 bets a day) Please can you process a refund as its not what I was expecting   Thanks   --------- From: info@premiumracingtips.com <info@premiumracingtips.com> Sent: 22 May 2024 12:17 To:  Subject: Re: REFUND   Hi X, Are you still in the private telegram group? Regards, Ash -- On 22/05/2024 12:21, I wrote: Hi Its all still logged in yes as per the day it was set up   thanks ---- From: info@premiumracingtips.com <info@premiumracingtips.com> Sent: 22 May 2024 12:25 To:  Subject: Re: REFUND   Hi X That is fine. When did you send the previous emails? This is Marc speaking here I run the service. So on the 1-2 bets per day, some days there are no selections because there is no value or information. It is impossible to make profit long term betting every single day. Did you get on Macduff 33/1 for the Derby? Regards, Marc ----- From: X Sent: 22 May 2024 12:41 To: info@premiumracingtips.com <info@premiumracingtips.com> Subject: Re: REFUND   Hi Marc, I sent a mail on the 16th initially then Monday this week to follow up.   Yes, Got a Derby tip through but nothing else in a week   Ive based this on needing £50 profit required to break even, so expecting 1-2 bets a day (sorry) , £2 average bet profit needed to make a small profit after the subscription fee, as a test then move up as confidence grows   I probably need a larger starting bank to benefit from this properly.   Thanks X ======================================== Then, no further correspondence received until almost a month later: ====================================== 17/06/2024 Good afternoon,   Further to my correspondence below I am notifying you of court proceedings.   If I do not receive a satisfactory response from you within 14 days of the date of this letter, I intend to issue proceedings against you in the county court without further notice. Court fees will be added to the final invoice adding £215 minimum to the refunded amount and this will affect your ability to get credit.   I refer you to the Practice Direction on pre-action conduct under the Civil Procedure Rules, and in particular to paragraph 13-16 which sets out the sanctions the court may impose if you fail to comply with the Practice Direction. I look forward to your acknowledgement. Yours faithfully, X   ============== NOW i get a response! =============   Tuesday 18th/06 Evening X Firstly, I know the law (family member is a QC) so this legal jargon does not work with me. Secondly, you were already processed a pro rata refund on the 5th of June 2024. Sometimes this does not appear on the bank statement. The bank can find this with the Acquirer Reference Numbers (ARN) - 88888888888888888 Once the bank have confirmed this I would personally like an apology for the time you have wasted and the serious accusation. Regards, Marc =================================================== I was going to drop it at this point, throw it in my spam folder as a mistake in my judgement, lessons learned to do due diligence on such a company next time, however this then got my back up when a pestering follow up arrived: ==================================================   From: info@premiumracingtips.com <info@premiumracingtips.com> Sent: 20 June 2024 18:35 To:X Subject: Re: Notice Before action - Court proceedings   Hi X Still waiting on a response and an apology? Regards, Marc --------------------------- On 21/06/2024 09:11, X wrote:  I dont think you read the email correctly, so I will presume you misunderstood.   The only thing Im sorry about is using your service.    To recap:   You didn't respond to emails, of which I had to send multiple to get an ounce of attention You did not confirm any refund or ask to agree on pro-rata reduced refund You do not send out 1-2 tips a day as per your website (trade description act breach) And you seem to forget who is the customer here, you have been dismissive and non responsive and now asking for an apology??   My 14 day notice still stands, I am currently not satisfied with the response and a full refund is still outstanding.   This can be processed easily and without further waste of time. Please process this or send on your final response on this matter (letter of deadlock) so next steps can be taken.     ------------------------------------------------- Sun 23/06/2024 21:18 High importance You replied on Mon 24/06/2024 09:06 Evening X Thanks for another email. Payment has been refunded Acquirer Reference Number (ARN) 8888888888888888888 (altered for security) I am sending this again as you did not acknowledge you have received the refund. This was processed on the 5th of June 2024. Sometimes I have bad actors that join my service and try and defraud my business with similar tactics to what you are attempting. It's pretty embarrassing that you are attempting to defraud a business after you have already been refunded. Tells me a lot about your character. I advise you use this link - https://www.gamstop.co.uk/ Also, for future reference this is your postcode - xxx xxY ???  (altered for security) Regards, Ash -------------------------------------------- My final mail: --------------------------------   I do not agree with any of your statements, in order for fraud to occur something must be untrue. You have other unhappy customers, that's interesting to know.   I acknowledge a partial refund has been received for  £24.99  - so  £25 is still outstanding.  I do not agree to a pro rata refund for something I haven't received.   Thanks for the link, but it doesn't apply to me (unless that was an insult, if so, you're 'business' condones insults to customers?)     Thank you for acknowledging you also have my personal data on file. Under GDPR, I do not consent to you storing any of my personal data and this now must be deleted as well as anywhere it may have been shared.   Thank you  
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Anglian conservatory damp issues - what to do next?


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I'll try and make this brief whilst covering all the key points.

 

Conservatory was built in 2005 whilst previous owners owned our house. We moved in in 2007 and from 2009 onwards there has been damp rising up the walls all over 3 of the 4 walls (all brick walls sparing only the patio door "wall" attached to the house). It's steadily been getting worse to the point where we got round to calling Anglian in April 2012. They asked us to pay £49 to transfer the guarantee from the previous owners' name to ours. So far so good.

 

The initial site visit by, let's call him "Derek" (not his real name), was on 10th May. As we understood it, this was to scope the work which needed to be done and to determine if it fell within the guarantee. Derek just looked at the inside of the conservatory on this visit. Then Derek called to do an additional site visit on 7th June. We didn't really understand why this was necessary in addition to the 10th May visit but this time Derek accessed our next door neighbour's garden which was not something he did on 10th May. An appointment was made with the Installation team to carry out the works identified in Derek's report on 26th June (we were not told what that work would be). Two installation lads came round and through discussions with them, it was decided that the work recommended in Derek's field report was not consistent with the damage seen in the conservatory. Derek had told the lads to put in a membrane on the outside of the wall to stop the damp from the outside. I believed that the damp was mainly coming from the floor up and this would only solve the problem if there was a build up of soil all the way along the neighbour's side of the wall. There wasn't, it was only in one corner - so where was the damp coming from 2 metres away?

 

The lads reported this back to Derek and another appointment was made on 13th July for Derek to reinspect the damage. Following this, on 6th August, one of the installation lads again attended our property and completed the work to the walls to create a gap between them and the floor to prevent damp rising. This work was completed to our satisfaction except a couple of weeks later when I'd mopped the floor a few times (plasterboard is very dusty) I spotted damage on the flooring in at least 9 places where it appears the angle grinder caught the flooring leaving deep scratches. Damage is parallel to the walls about an inch away from the walls.

 

So outstanding work which we believe needs to be done includes skimming & repainting the walls in the conservatory to make good the damage done by the damp and also rebuilding the external brick wall installed as part of the original work. This wall's purpose is to hold back the soil from our neighbours' garden to prevent damp in the corner of the conservatory. Currently the wall does not extend to the boundary of our property so there is future risk of damp issues in that corner. As we understand it this was an oversight on the part of the original installers as it could be foreseen that the bank of soil in our neighbours' garden would need holding back from our conservatory wall. If the wall was extended by between one and two feet the potential damp issue would be stopped. As there is 3 years left on the guarantee, time spent putting this right now saves further costs to Anglian in future. Realistically the entire wall needs rebuilding as it was not built to a sufficient standard given the large degree of brick flaking across the whole wall. And of course there's making good the damage caused by the angle grinder!

 

So to chase up the outstanding work I sent an email to Derek on 16th August to which no reply was received. I therefore made a verbal complaint to Head Office on 22nd August with a response promised in 16 working hours. A follow up phone call was made on 29th August to Head Office as no response was received within 32 working hours (assuming 8 hour working days and excluding weekends and bank holidays). At this point I was told the complaint had been passed onto Derek but he was the person who had failed to respond to our concerns in the first place! On 29th August I was told to expect a call within 16 working hours so called AGAIN on 31st August to be told that finally they were escalating the complaint and I would receive a call on Monday 3rd September. In the meantime I received a letter on 1st September addressed to Mr & Mrs (previous male occupant's initial) Oursurname dated 30th August saying our details have been forwarded to their Central office so "he" is aware of the issues we have raised and we will be hearing from our regional office (again this is Derek) without delay. BUT NO PHONE CALL TODAY!!!

 

Things I want Anglian to do

 

1) Tell me what work they think is outstanding

2) Tell when they're going to complete it by

3) Tell me what they're going to do about the new damage

4) Tell me how I'm going to be compensated for having no conservatory for 4 months

 

What I'd like the forum to advise on is what I do next? I feel I've exhausted all Anglian avenues and have got nowhere. I understand poor service happens but it's the fact that I feel there are no internal routes left to actually act on this poor service & communication that really frustrates me. 16 working hours seems to mean nothing! There's not actually going to be any summer left by the time this is sorted and with a baby on the way in February I could really do with a) no stress and b) an actual usable room without damp. All advice welcome!

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Cheers for that email address. I will be using it shortly! I did inspect a few times but to be honest sand coloured scratches on light laminate when the dust is very thick and still falling makes things a bit difficult to make out on first inspection. However, they haven't come round to fix the other things which they've known about for 4 months so a couple of weeks to report the scratches feels like a drop in the ocean. Appreciate the advice to go to the top.

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I would also suggest you get yor own professional survey on the installation and the proposed work for rectification from a surveyor or a structural engineer, which would conform the cause and advise on the appropriate action to take.

Anglican are pretty good, in my experience.

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It would seem as if you have given them enough chances to at least be up with you so there can be no other place to go than to the top. I can't see him being very pleased especially as CAG is always amongst the very top in any search so is a powerfull medium and can hit sale when I would think they can least afford it.For Ray. Nice typo, does that mean they are a Christian windows company :D

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  • 2 weeks later...

They did finally get back to me agreeing to 1) reskim but not repaint - why only agree to reskim when the need to repaint is caused by the same damp issue the reskimming is??

 

2) They've agreed to extend the wall to our property boundary but not rebuild. I've taken advice and apparently our wall is showing signs of "spalling" which means excessive flaking due to the bricks not being suitable for the purpose (holding back a bank of soil i.e. our garden so they've deteriorated due to too much moisture for the type of brick used). So I can't see why they're not agreeing that it was incorrect quality bricks used in the first place.

 

3) They're going to ask the bloke who did the work if he thinks he damaged the floor and if he says yes then they'll replace. To be fair to him there was so much dust he may well have not realised but it's annoying they're not taking my word for it or at least coming out to have a look.

 

4) No mention of compensation for 4 months without use of conservatory (we only have a kitchen and living room downstairs otherwise)

 

So I've written one more letter to the senior installation manager with a CD of photo evidence to support the need to repaint - the rest of the paintwork is fine apart from the big damp patches. We're not trying to get a free paint job; if it wasn't for the damp patches there's absolutely no need to repaint To support the brickwork spalling/flaking on top of the wall - pretty much 1 in 3 bricks on the top layer. And to support the fact the scratches are only where the skirting board has been installed. If that doesn't get me anywhere then I'm heading for the top. Fed. Up!

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