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    • Update:   A couple of weeks further along, and the charge has now been cancelled. In that regard alone the outcome is acceptable.   In the interim ...  There have been additional demands from CPP/PE in the most glorious and laughable obfuscated prose/legalese I have pressured PALS I have chased past correspondence I have contacted other Execs I have involved my MP who has now acted I had primed the local newspaper who was planning a piece this week   However ...   - PALS didn't respond until I complained in person after almost 2 silent weeks; then promised to help and a couple of days after that advised that the Hosp had said thye had no authority over the Parking Co. I told them the hosp had told them wrong, explained why and pressed them to go back ... since when I have heard nothing despite chasing them. - UHCW Trust Estates & Facilities Dir. is yet to respond, though contact was *only* a week ago. - UHCW CEO/Chief Administrator has never acknowledged/replied-to any of my letters/chases. - UHCW CEO/Chief Admin reacted immediately to MP letter however by passing it and my correspondence to Estates and Facilities Dir to deal with, who in turn replied to MP with cancellation, who yesterday copied that to me for confirmation received this morning.   Passing thoughts ...   - People who could/should have been dealing with it for the injured party elected not to. - PALS has good intentions but is useless if they don't have a leaflet on it - will follow the Hosp line on everything else without questioning their words. - The Trust's Administration is not approach-friendly, in this instance stating "... car parking managed by a Private Finance Initiative Service Provider"  and that therefore  ".. Trust has no power ...  in the processes applied by CPP .." Oh, really?!  - Trust accepted CPP's word that the equip't was not faulty as claimed, not the rather more reliable word of a visitor having been put to considerable inconvenience at 5 a.m.and who went to some length with staff to deal with it instead of buggering off home. - CPP "have agreed (to cancel) as a gesture of good will." WHAT?! THEIR good will? THEY are willing to let MY failings pass and kindly make allowances? Couldn't be more self-delusionarily wrong!   Sadly, I can guarantee that what is actually important in all of this will not get any attention   - providing an alternative payment method for patients/visitors for when the equipment malfunctions ... at any time not just the wee-hours ...  and tell staff ...  and put notices up. - UHCW taking any notice of their culpability in CPP's unlawful breaching of GDPR in accessing keeper details now that it has been brought to their attention. Head In Sand.       All of this comes of course from pulling-up the drawbridge and deny, deny, deny. It is the knee-jerk response of almost all large organisations, but one for which there should be no place in a Hospital Trust that should strongly want to distance itself from uncaring attitudes and irresponsible practises.   Anyway ...   Anyone finding this because of a similar issue of their own, my strongest advice is to heed the advice given to you on this forum - it put me straight on to the right path and got rid of some nervous uncertainties which makes all the difference to peace of mind, something that CPP relies on to add pressure for those who aren't aware of what's what.   My thanks again to all who kindly helped.            
    • At the investigation yes, they are seeing if they can build a case.   Like the police interview you before deciding if you are going to be charged. Not everyone is charged as some people have done nothing wrong!   If you tell people what the investigation is about before they go in, a proportion will use that knowledge to prepare really good lies. That's why companies don't do it.   I would have a read up on the ACAS site of guidelines for both investigations and disciplinaries.    https://www.acas.org.uk/index.aspx?articleid=1874
    • So they've back-tracked on their original statement that his insurance has been voided. If it's not been voided and was in force at the time of the accident there is no role for MIB. MIB gets involved if a driver was uninsured at the time of the accident, but 1st Central are now telling you he was insured. In the response you have had from MIB that is what they say, he was not uninsured. Whoever it was who told you that the policy had been voided was, by the sound of it, telling you something that simply wasn't true.   I've never heard of 1st Central but from their website it's clear they are an insurance broker not the actual insurance company https://www.1stcentralinsurance.com/who-we-are  As a broker they are acting for their client, the driver, and have no duty to be impartial in considering whose fault it was.   So looks like you have no option now other than to start a small claims court action against the driver.
    • Pass all of these letters to mib when you start the claim. Eventually they will have to pay up.
    • Only that I will be updated this week.    So what your saying then is I should recieve a letter inviting me for a disciplinary hearing and attend a disciplinary. I thought the disciplinary was to give you the outcome of the investigation.     It seems a little odd that I have an investigation meeting I am asked question and given the chance to reply to the questions. It seemed odd that in this meeting I was shown evidence against me that I had not previously seen. Surely I should have been given the evidence first before being asked questions about it. It feels like they are building a case against me at the investigation meeting......
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angryatcomet

@comethelp Chippenham store manager refusing SOGA REPAIR - Faulty TV 18mts old - well known issue.

style="text-align:center;"> Please note that this topic has not had any new posts for the last 2502 days.

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Hi everyone, i hope you can help.

 

I purchased a Samsung TV from comet on 23.02.11. It has developed a fault where the volume goes up and down and switches channels automatically. I've searched Google and I'm not the only one, it seems a fairly common Samsung fault.

 

I went to see the store on 16.08.12 ( year and half after purchase date) and they wanted nothing to do with it. The manager wouldn't even pass on the letter I'd taken in with me, just point blank refused to take it. He said my claim is with Samsung and nothing to do with them.

 

I've written to Hugh Harvey explaining the details and quoting SOGA stating that a TV should be expected to last longer than 18months. Their reply was simply, i can have it inspected for £70 and IF they deem it a manufacturing fault, they'll help out with a discounted repair!

 

Now firstly I'm not sure what they are going to class as a manufacturing fault and this sounds very wooly. And secondly, surely if the TV is faulty, shouldn't it be repaired or replaced FOC?

 

I was going to write back and quote the EU 2 year legislation but after reading on here it doesn't seem worth it as SOGA is deemed to overrule it?

 

What are my options now? I don't want to loose another £70 on their inspection if I'm still going to have to pay to have it fixed. Oh and it was paid with a debit card so no claim there :(

 

any help much appreciated

 

thanks

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Welcome to the site.

You are correct in much of what you say.

We have a rep from Comet on the site who I think might be worth a shot.

I will flag this to them for a response.


Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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:lol:

 

have we?

dx


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Hi Angry ,

 

I feel in a bit of a time warp here , first of all Hugh Harvey left COMET around May 2011 and as far as a COMET Rep goes they have vanished without trace months ago probably made redundant like many of their Staff as it stands nowadays .

 

the guy you want is ,

 

bob.darke@comet.co.uk

 

This will get you through to the Directors Office .

 

The Fault with your Tv is Customer Control assembly on your Tv , yes this is a common fault with Samsung Tv,s .

 

 

Will COMET say this is an inherent Manufacturing Fault ? the answer is most certainly NO .

 

You could obtain an Independent report which you will have to pay for with regards to your faulty Tv or get it inspected by COMET but they will want a payment of £70.00 as you know all ready .

 

Once again this is a hard one as your Tv has worked okay for 18 Months .

 

The fault is not caused by a major component failure for example Lcd Panel or Plasma Display.

 

Forget EU law and anything else as we have SOGA in the UK .

 

I am sure the site Team Guys can advise you further here but I would imagine you will have to pay something upfront in the first instance before you have the chance of any redress against the retailer COMET .

 

Good Luck ,


Regards

GorgieBoy

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thanks guys,Oops, i thought Hugh Harvey was still current as his name is all over the internet (including some current posts). Thanks for the info on Bob Darke. My letter even though addressed to hugh was replied to from the Directors office so i guess it still gets there.Its starting to sound a lot like chasing Comet is going to be a dead end. Seeing as its a common fault, i don't suppose if anyone knows if you can buy these control assembely's seperately and fit yourself? or how much its likely to cost to get someone else to do it? Even though you pointed out its worked for 18months, thats still a very short time for a brand new TV to last as far as i'm concerned. If anyone has any more advice i'd love to hear it.thanks

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all the more reason to nail them.

 

if its a common fault you never know, new tv time.

 

dx


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

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@dx100ukI'd love to, believe me! their customer service has been shockingly bad! I will be avoiding in the future as there are plenty of alternatives to comet around these days. I'm a bit stuck with what to do next though. I showed the local manager a list of around 50 links online where other people have complained about the same problem with Samsung TVs and he just shrugged and said my complaint was with Samsung not them. Short of taking them to small claims, is there much i can do?

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Hi angry ,

 

Once again the standard response from COMET "my complaint is with Samsung not them " this is a the usual reply and the PROBLEM is with COMET as they are the retailer who sold you the product .

 

I would not suggest you tackle this repair yourself unless you have sound electrical Knowledge and know your way around the inside of a modern Tv set .

 

This control unit in normal circumstances is unique to the paticular Model of your Tv set and can be isolated to prove that it is faulty which is the first thing an engineer would do in case the fault lies elswhere .

 

The Tv can work normally with this disconnected .

 

It is maybe in this instance worth contacting Samsung with the details of your fault they may authorise a Samsung Dealer Repair or FOC Inspection they are the guys who would probably examine the Tv anyway as COMET do not have any field engineers left now .

 

Getting your Tv working again is the priority but to achieve this in the short term payment of some description would be required .

 

You can take them on which is your right but how long could this take is another question as they will stall you at every opportunity .

 

This is the tactic that they use now .

 

There are to many unresolved posts still here on CAG where the consumer has tried taking on COMET with regards to similar aged products which fail after 18 months or so unfortunately many get ground into submission by this retailer .

 

It should NOT be the case but it still happens and still will until the law is changed in the Customers favour regarding faulty goods that are outwhith a first year period.

 

I am sure the site team guys can advise you further regarding your rights under SOGA .

 

On a final note it should be easy to find an authorised Samsung Dealer local to you by entering your Post Code on The Samsung Consumer Site but I still think contacting Samsung direct will may give you more of a hope than dealing with COMET direct , the latter you have found out already is going to be really hard work albeit this should not be the case .

 

Good Luck ,


Regards

GorgieBoy

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thanks for the reply.I've actually already isolated the problem by disconnecting the control unit and the problem stops. Unfortunatly this also means the remote control no longer works either so its not a fix i can live with. Thanks for your suggestions with regards contacting Samsung direct, i think i'll try down this path next as the more i read the more i realise just how bad comet are and how unlikely i am to get some sort of favourable solution.I think i'll put it down to experience and actively tell everyone i know to avoid comet at all costs

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thanks for the reply.I've actually already isolated the problem by disconnecting the control unit and the problem stops. Unfortunatly this also means the remote control no longer works either so its not a fix i can live with. Thanks for your suggestions with regards contacting Samsung direct, i think i'll try down this path next as the more i read the more i realise just how bad comet are and how unlikely i am to get some sort of favourable solution.I think i'll put it down to experience and actively tell everyone i know to avoid comet at all costs

 

The Contol Unit should be able to be disconnected from the Ir Receiver or by disconnecting on the control unit itself , thus allowing Remote Control Operation .

 

Watch what you are doing as these connections are very fragile .


Regards

GorgieBoy

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I seem to remember there only being one white plug in the area where the control unit is, so i disconnected that to test it, and it stopped the remote as well as the problem. If i take a photo of it later do you think you'd be able to point out which part needs disconnecting to enable remote control use?

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Hi angry ,

 

I dont think that is is a good idea as this could effect any future repair being carried out by COMET or SAMSUNG if there are signs that the Tv has been interfered with .

 

Also I dont think the Site Team guys would alow pictures on this thread as CAG is not a Technical Forum and may give others wrong ideas which could result in damage to the Tv , electrical injury or worse .

 

I am sure if you googled further you would find the information you required elswhere .

Edited by GorgieBoy

Regards

GorgieBoy

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can you please name the store

ive added this to the comet twitter feed

and slighly changed your thread title.

 

dx


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Following a check,it seems that the Comet Response registration was done by a CS individual.It may well be the case that this individual has now left the group.

We have contacted their Web relations team to invite a new registration.

The existing one has now been withdrawn.


Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Following a check,it seems that the Comet Response registration was done by a CS individual.It may well be the case that this individual has now left the group.

We have contacted their Web relations team to invite a new registration.

The existing one has now been withdrawn.

 

We await a New Arrival with interest ,

 

Nice work Martin ,

 

 

dx what is the Twitter feed we can follow is it @comethelp ?


Regards

GorgieBoy

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@CometPlc


Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Would you believe it ?

 

 

Sorry, that page doesn’t exist!

 

Thanks for noticing—we're going to fix it up and have things back to normal soon.

Search for a topic, full name, or @username


Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Seems our link is inop and they have a new one.

 

Comet Group Ltd

 

@comethelp

 

Comet Ltd help & advice service. We aim to respond to tweets within 24hrs. Please follow us & provide as much detail as possible so we can help. Thanks :)

United Kingdom · http://bit.ly/EmailCometCustomerServices


Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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wondered why it did not appear

 

can we update our one then so it appears?

 

dx


PLEASE DONT HIT QUOTE IF THE LAST POST IS THE ONE YOU ARE REPLYING TOO.

MAKES A THREAD TWICE AS LONG TO SCROLL THROUGH!

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WE CAN'T GIVE ADVICE BY PM - IF YOU SEND ME A LINK TO YOUR THREAD - I WILL BE HAPPY TO OFFER HELP THERE

Single Premium PPI Q&A Read Here

Reclaim mis-sold PPI Read Here

Reclaim Bank Account, Loan & Credit Card Charges Read Here

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Yes Ive already replaced it with the new one.


Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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Link included in thread title now.:madgrin:


Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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If there really are 50 links to stories of similar faults then I owuld have thought that this would be more than enough to persuad a judge that there was a design fault and that Comet should provide a response.

 

Even 30 or 20 would do.

 

I would think very seriously about suing them after having downloaded the internet complaints and double-checking that the complaints weren't merely the same person just doing the rounds.

 

Comet seem to have a very poor customer service culture.

I sued them once several years ago because they supplied me wiht a cooker hob with only one ring working.

Initially they refused to collect it. Then they went to the wrong address and refused to come out again.

 

Some poor Comet drone actually turned up in court but needless to say they lost.


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