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Martin Lewis: shoppers, know your rights

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Shoppers should arm themselves with knowledge of their consumer rights.

 

I was scared enough just standing behind the grande dame in the queue, as her indignation boomed, “Give me my money back – this is a disgrace.” As for the shop assistant who bore the brunt face-on, her sin was having the temerity to refuse to exchange “uncool” jeans wrongly bought for the lady’s daughter. The problem with this store rage? The shop assistant was right. Consumer rights ignorance is mainstream on both sides of the till – shop staff regularly quote utter bilge at us, too. Few customers can tell fact from fiction, and thus bring out the heavy guns for the wrong reasons. Test yourself … true or false?

 

More: http://www.telegraph.co.uk/finance/personalfinance/consumertips/9502803/Martin-Lewis-shoppers-know-your-rights.html


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