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Possibly taking Budget to court


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Hi,

I used to be with Budget for my Car Insurance. When I first started the cover, I was 'fined' £20 for not returning a form I was never sent. Eventually and after costly phone calls, I got the form, sent it back, but never received the £20 back I was told I would.

 

I recently sent them a letter stating that I wanted £20 plus the cost of calls to them for their mistake. The total was £25.37. I was phoned by someone in their complaints department who promised me the money within a few days. 2 months on, I'm still waiting.

 

I want to send them one more letter before I take this to the small claims court.

 

My question is, can I ask for other things to be added on such as my time and the cost of the letters, or the electricity I have used for computer time etc?

 

The last letter I sent them cost me £1.55, so if I send another one, that would be a total of £3.10 that their actions have cost me (in addition to costly phone calls) in order to get my money back. Can I add this to the total to be paid back?

 

I basically want to send them one last warning letter that if I don't receive my money back plus other costs accrued so far, I will be taking legal action.

 

Thanks in advance :)

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My mistake, it was not when I first started the cover, it was after I changed my car. Same basic principle though, they unlawfully took £20 from my account when I was told they would not. This was back earlier in the year. Can I claim interest at all, or is it not worth it?

 

Thanks.

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