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Welcome Finance missed payments +massive interst

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I need a little help with welcome i missed a payment due to a pay cut at work i phone welcome and told them what was happening and that over the past 5 years i never missed a payment but was starting to find it hard to keep up my payments i missed 2 payments but did pay a lower amount for 1 of them since then ive had welcoem phoning me every day after money that i dont have.

I spoke to my account manager yesterday and said i might be able to make a payment but have been told by her my account is now going to be increased by 10k all because of this and all she could tell me was we all a large amount of interset to accounts in arrears is there anything i can do to stop this or complain about this to any one i know welcome are cowboys buy being stuck with them for another 5 years is starting to get me down.

I had a 11k loan with them and ive paid over 20k so far and it seems i ahve to pay another 20k this is far to much in my eyes i really need help over this.

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