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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
      We had a 10yr  finance contract for a boiler fitted July 2015.
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
      You only have to look at TrustPilot to get an idea of what this company is like.
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Part Ex refused after seeing different salesman

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my car recently developed a fault see picture attached , i took it to BMW and they wanted £650 to repair on top of the £100 i just paid to have a diagnostic .


so i thought i would go see my friend that owns his own garage , so he rang bmw to confirm this could be done and they told him yes a second hand part can be put in and it will all be ok . so he fitted it , but couldn't turn the light , this can only be done by bmw , even though they told him he could do it .


so i decided to get rid of the car , i got the service coming up the mot , it needs 4 new tyres and various other things , not cheap .


i saw a vauxhall astra and thought i would go for that price £7249 , so i went and looked at the car , text drove it etc . the salesman looked at the car , came back in took his mate out and looked again , he then came back in and said he would give me £6000 as is for the car . so i said ok there are some others i want to look at first but will get back to you .


i looked at some others , but decided to go back to the original dealer , i went in and seen a different sales guy , spoke to him and he pulled up all the paper work . he said i could have the car now , so i went home changed my insurance over and came back . we signed all the paper work and i paid the money , even the log books were signed over , they have this paperwork you have to sign that says that i am not aware of any faults , to me there were no faults , the car just needed programming .


he then took the key to my car and went to look at it , he then came back in and said deal is off , i can't take your car because the light that is on is a critical light and means work needs doing , so i told him a bout the repair and he even spoke to the mechanic that did the repair .


the dealer still refused to release the car even tho i now technically own the car , and he gave me my car back as a loan car to drive on their insurance and told me to bring it back when its repaired . i felt like i had no choice and i even let the dealer book the car in to be repaired .


i wasn't happy because 1 sales guy said to me and i quote "£6000 as is" and 2 guys looked at it and he still wanted the sale .


i would like to know where i stand on this ?

was i in the wrong by saying no faults ? , because as far as i was aware the fault was fixed , it was just a light that couldn't be turned off .


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To be quite honest, no, the offer at the time was £6000 'as is' and you walked away and looked at other cars (as yuo're quite entitled to, its your money) but by waling away that particular deal ceases.


It's possible that the orginal salesman didn't realise it was a major thing or something, but i don't tihnk you can force the issue to be qute candid.



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ah ok , thank you for the reply , i am getting the light switched off anyway as the new salesman was good enough to "loan me a car on his own insurance" , and it wasnt his fault


but thank you for the reply :)

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ye the repair was done , but wasnt' by bmw so he couldn't turn the light off


it was a ELV problem , something to do with the steering lock not engaging and electrical fault , but speaking with a bmw mechanic he says he's seen some that won't start and some that go on for years with the light on.


it's booked in with bmw tomorrow 29/08/12 , so just getting the thing done and getting rid cos its going to cost me too much money to keep before christmas , i been told my brake pads are goign to cost me £140 lol , last time i bought brake pads for a vauxhall they cost me £10 front and £10 back.

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did you agree to buy the new vehicle based on the offer of £6,000 for your old one?how did you pay?If your decision to buy the new vehicle was based on the offer the dealer made to pay you £6,000 tradin then you should at least be able to back out of the whole deal. Did you get any paperwork?

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