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Surgery - paid privately but unsuccessful. Help!!


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My 6 year old daughter needed surgery to correct a squint late last year. We have been monitoring her eye at our local hospital since she was tiny. For various reasons we decided to pay for the operation ourselves.

 

We did this via the NHS Optician but my husband did speak to the consultant on the telephone and he said that if the op didn't work he would rectify it at no further cost to us.

 

The operation was not a success and they overcorrected the squint. We agreed to monitor her eye via NHS appointments to see if it would relax back out. It hasn't and she now needs further treatment - repeating the same op would not be a good idea.

 

I asked for a meeting with the consultant (we never had a post-op appointment) and was asked if I wanted to go privately to do so or wait weeks on the NHS!! He is prepared to refer my daughter elsewhere on the NHS but clearly thinks that is an end to the matter.

 

Are we really expected to shrug our shoulders and walk away when we have spent over £2000 on an operation that has been no benefit to my daughter.

 

Does anyone have any advice .... please

Edited by citizenB
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Did you have any kind of contract with the private medical provider? At the very least you normally would have to sign a document agreeing to the treatment. What did it say?

 

I don't know if you have already, but did you write (always write) to the doctor, copying the hospital's management, stating that you are not satisfied with the outcome and would like to take up his promise of the free follow-up treatment? Ask for a copy of their complaints process.

 

Is the hospital a member of the independent healthcare advisory services?

 

You could also try calling the Patients Association for advice.

 

I guess this is a warning to anyone who embarks on private treatment. Perhaps, like Nolegion's thread discusses, we should ALWAYS audio record our consultations whether NHS or private. But then it's always easy to be smart with hindsight.

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Thank you very much for that. It has certainly given me some avenues to explore & I will get in touch with the patient's association. Funnily enough a letter arrived today for an appointment under the NHS in 6 weeks! After some heated telephone conversations, we are to be seen privately. An audio recording looks like a great idea! Thanks again - I'll post again with an update.

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