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    • HB, is the Kent/France issue related to current arrangement with French border officers in Kent and UK border officers in France ?   Not sure whether this  arrangement will change from 1/1/21, if there is no deal.   Given previous actions by French farmers and industrial action by others, then with UK out of the EU, I can see problems ahead. Could there be blockades at French ports, with UK unable to exert much pressure through EU ?      
    • Very good, UB.   I'm not clear on the status of Kent now. People are talking about it being part of France, etc, but how is tht when the 'border' only applies to lorries?
    • Campaign starts ? Independence for Kent, so it becomes a separate customs area and can charge a tariff on goods transported through its territory.  With the money raised, citizens of Kent might then have little or no income taxes to pay.   I could see this campaign being started and it could grow in popularity.   Would be funny if Brexit led to break up of UK and break away by some English counties. 
    • SERCO seem to be a default company that Government use to perform contact centre type tasks. So any department faced with a problem, say a sudden increase in incoming phone calls, which they cannot handle, because they are dealing with more immediate issues such as making payments to the public, may in the short term involve SERCO.   SERCO seem to employ a lot of security cleared, DBS checked, financial checked etc employees, so they seem to be equipped and ready to manage tasks on behalf of Government departments.   No idea just how much work SERCO does on behalf of Government, but I should imagine it makes up a sizeable chunk of their business.   Public Health departments may want to perform the work themselves, but given the number of employees required, the recruitment process involved, the hours of work 24/7 and just how quick they need to be set up to perform the work, I question whether they are better placed to do so.   I would always prefer public sector employees over outsourced contracts, but I can understand why Government uses companies such as SERCO. 
    • Well, we’ve found something we agree on.   you’ve described the unfairness, but haven’t said what (realistically!) you feel your options are.
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    • @curryspcworld @TeamKnowhowUK - Samsung 75 8K TV - completely broken by Currys. https://www.consumeractiongroup.co.uk/topic/426151-samsung-75-8k-tv-completely-broken-by-currys/&do=findComment&comment=5069075
      • 6 replies
    • @skinnyfoodco Skinny Foods. https://www.consumeractiongroup.co.uk/topic/426130-skinny-foods/&do=findComment&comment=5068996
      • 8 replies
    • I’m in desperate need of help
       
      I bought some clothes online in may through Evans and paid through PayPal
      returned them all seven days later
       
      I waited the 14days for my refund and no refund came
      I put in a dispute through PayPal but I didn’t get any emails to escalate the case - PayPal closed it. 
      evans said they couldn’t refund the money because PayPal have cancelled the refund because of the open dispute
       
      I contacted PayPal
      they said the dispute had been closed but Evans at no point had attempted a refund.
      fast forward to today
       
      I’ve got copies of numerous messages sent to and from twitter messages as it’s the only way I can contact them
      I’ve also contacted their customer service too
      all I get is PayPal have cancelled refund because dispute is still open.
       
      I have proved that the dispute is closed
      I have got an email saying that if Evans sent the refund they would accept it
      but up until the date I got the email they have not once attempted a refund .
       
       I have sent them a letter before court email
      I have even offered to have the full refund as a gift card just to get this sorted !
       
      I’m literally at the end of my tether and don’t know where to turn next !
       
      i suffer with mental health issues and this is affecting my health and I’d saved the money for a year to buy these clothes as I’m on a low income .
    • In desperate need of help. https://www.consumeractiongroup.co.uk/topic/425244-in-desperate-need-of-help/&do=findComment&comment=5067040
      • 29 replies

Surgery - paid privately but unsuccessful. Help!!


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My 6 year old daughter needed surgery to correct a squint late last year. We have been monitoring her eye at our local hospital since she was tiny. For various reasons we decided to pay for the operation ourselves.

 

We did this via the NHS Optician but my husband did speak to the consultant on the telephone and he said that if the op didn't work he would rectify it at no further cost to us.

 

The operation was not a success and they overcorrected the squint. We agreed to monitor her eye via NHS appointments to see if it would relax back out. It hasn't and she now needs further treatment - repeating the same op would not be a good idea.

 

I asked for a meeting with the consultant (we never had a post-op appointment) and was asked if I wanted to go privately to do so or wait weeks on the NHS!! He is prepared to refer my daughter elsewhere on the NHS but clearly thinks that is an end to the matter.

 

Are we really expected to shrug our shoulders and walk away when we have spent over £2000 on an operation that has been no benefit to my daughter.

 

Does anyone have any advice .... please

Edited by citizenB
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Did you have any kind of contract with the private medical provider? At the very least you normally would have to sign a document agreeing to the treatment. What did it say?

 

I don't know if you have already, but did you write (always write) to the doctor, copying the hospital's management, stating that you are not satisfied with the outcome and would like to take up his promise of the free follow-up treatment? Ask for a copy of their complaints process.

 

Is the hospital a member of the independent healthcare advisory services?

 

You could also try calling the Patients Association for advice.

 

I guess this is a warning to anyone who embarks on private treatment. Perhaps, like Nolegion's thread discusses, we should ALWAYS audio record our consultations whether NHS or private. But then it's always easy to be smart with hindsight.

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Thank you very much for that. It has certainly given me some avenues to explore & I will get in touch with the patient's association. Funnily enough a letter arrived today for an appointment under the NHS in 6 weeks! After some heated telephone conversations, we are to be seen privately. An audio recording looks like a great idea! Thanks again - I'll post again with an update.

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