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    • I received a response this morning, he has put in it about finding tenants who owe money, but I had already been in contact with them and had just responded to an email that morning to set up a payment arrangement. let me know what you think about their outcome:   Thank you for taking the time to give us your feedback on the service you have received.   I would like to share with you my findings and the decision I have made in regards to your complaint, which is currently at stage one of our process.  You let me know you were unhappy that a member of Ongo staff had obtained your address by deception, posing as a private buyer and that she then used that information to attend your home without notice.   You have also requested information in relation to our policies and procedures and requested a subject access request.  From the information, you have provided I have now carried out a full investigation of your complaint.  These are my findings: • We have provided you with the Customer Policies in regards to our services that you have requested  • A Subject Access Request has been submitted to our Data Protection Officer and he will comply within the statutory timeframes and will send you the details separately to this complaint. You may have already received this letter.  • I have investigated the issue around the staff member obtaining your address through deceptive means and my findings are that this action did take place as you stated and the staff member did get your address from interacting with you over Facebook, posing as a private buyer of a piece of furniture. • The two staff members did arrive at your home after obtaining the address and you did then engage in conversation at your home to make arrangements to repay your former tenancy arrears, which I am of the understanding a positive arrangement was made.  On this basis, I am upholding your complaint and would like to take the opportunity to say how sorry I am that the service you have received fell short of what is expected of us. It is important to us that we locate former tenants that leave owing money andwho may not offer a forwarding address.  We also use information available on public forums and tracing agencies to do this to then make contact with the customer in order to recover any monies owed. Our intention is always to recover the debt and support the customer in repaying this as tenancy debt can cause further issues and distress for customers in the future.   The methods used in this case not the correct procedure to obtain an address and we have addressed this matter internally with the individual concerned.    To help to put things right, firstly the staff member would also like to extend her apologies to you for any upset caused.  I believe this will have caused you some distress and concern and on that basis and in line with our Compensation Policy I would like to offer you a financial sum of £100 due to us not following the orrectprocedures.   As you have arrears on your former tenancy account,I will ensure that this sum is deducted from the amount you owe.    Secondly, I have reviewed the guidance and the training provided to the Income Collection team along with the Income Collection Manager and Customer Services Manager. I am assured this was an isolated case however to make sure this won’t happen again in the future we will be delivering a  further briefing and refresher to ensure that all staff are aware of the appropriate ways to use social media and ensure we are clear on our correct practices when recovering rent arrears. Lastly, this now concludes Stage 1 of our internal complaints process and I will now close the complaint, however should you feel there is anything further you want to add in the meantime please make contact with me so we can discuss this. Your feedback has been fully considered and investigated in line with our Complaints Policy.   Should you remain dissatisfied with this decision, then you should reply within 14 days explaining why you remain dissatisfied and what you are seeking as an outcome. Your complaint will then be reviewed by a relevant Senior Manager or Head of Service at Stage 2 of ONGO Homes internal complaints process. I have also attached a leaflet that gives advice on the role of the Housing Ombudsman.    Once again, thank you for your feedback. All feedback is an opportunity for us to improve our future services.
    • Thanks for that. Backdoor removed and left as default judgment. Is it good to go now or is there anything I should add or remove? n244 edited.pdf
    • Hi All,  I am posting this topic on the 6th day of the 3-5 day procedure.    I ordered a server for my home to store all my photos, videos ect.   On Friday 7th I ordered a NAS  server with two 4tb Hard Drives, one refurbished, and one brand new.  I put both drives in the NAS and the server came up with a warning saying the brand new drive was failing and should be replaced immediately.  I checked online to see if there was a simple solution, put the faulty drive in both server bays to eliminate a faulty socket on the server and established the drive must have been damaged/dropped prior to me receiving it.    So I called laptops direct on Sat 8th and they said because it was a weekend they were unable to help because the return has to be authorised by the tech team, so on Monday I raised a ticket and on Tuesday 9th they asked for a photo/video of the problem, I duly obliged with an image of the server screen saying clearly the drive was failing, and sent a message saying I had eliminated the possibility of the fault being with the server.   Every time they send a message it takes 24hrs to get a reply.   Later the same day a lady emailed back, she then thanked me and said she was glad I had solved the problem and closed the return.  I then had to call back and open a new support ticket and was again asked for a photo/video and I am still awaiting an email authorising its return, despite this I took it to the warehouse Wednesday and insisted they take the drive back and test it themselves.   Should they be doing this, I thought if an item was faulty upon arrival they had a duty to refund or replace, instead they are making me wait 3-5 days for the tech team to test the drive.  I did a simple quick test which took 3 minutes and established the drive was faulty.  The online literature states if the drive states it has bad sectors more than 2% as the server stated it had even if it can be restored to a working state you should not trust the drive and it should be returned. 
    • Hardly harassment if you hope that they send you another one on Friday !
    • Yes Andy, that was it  6.23.1.  That's twice I have been ambushed by CPR rules. It would be worth studying them to see if I can ever use to my advantage, or at least be familiar with them in any case. I still reckon a letterheaded paper with an address on it (different to the summons address of the defendant), does not constitute proper notification that service of further documents should now go to that address. Especially as the body of the letter simply said "Please find enclosed copy of defense" and gave no instruction that the new address was now the service address. Any how, the judge accepted my argument more.....................but it could have tripped me up. Instead, by wasting 40 minutes on it, the defense didn't spend enough time arguing the claim itself. In fact, I could have argued their defense far better than they did and would have done so on a no win no fee basis. My fee would have been for more than the value of the claim but far less than the one they had to pay their guy.  
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
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Resignation not accepted until Grievance meeting


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Hi all I could do with a bit of advice from everyone.

A bit of background first.

 

 

I`ve been in my job for 17 years having been Tupe`d over 8 times now, the latest being in April 2012. The job has become steadily worse with the grief and pressure I am getting from my new employers. Nothing I do is right nowadays even though I know my job back to front but hey ho they are the employers and so I I just do as I am told. In 17 years I`ve been off sick about 4 times, each sickness no more than about 1 week at a time.

 

Just recently I came back from holiday and I couldnt go in because of a bad back. Within 1 hour of my ringing in to say I wouldnt be in I received a phone call from the area manager asking whats wrong ? how long am I going to be off? Do you know that the other guy has got something planned at the weekend so he cannot cover you? Reluctantly I forced myself into work at the weekend just so I wouldnt get any more hassle from them.

 

 

I went to the doctor last week and virtually broke down in front of him ( not because of the back, thats ok now) telling him I couldnt take all this anymore. He has signed me off with stress for 2 weeks.

 

 

Btw I am a 59 year old male.

 

 

Anyway, after talking to my family I think the best thing to do is to resign. With my wife being disabled my plan is to claim care allowance and look after her fulltime ( which I do anyway, juggling work and looking after her but I have never claimed care allowance)

 

 

So, I sent off my sick note and resignation letter to head office. In hindsight I shouldnt have put in my resignation letter what I did but at the time I was angry with them. I put the reason for resigning as bullying and harassment. I have since received a letter inviting me to a grievance meeting. I emailed them telling them I couldnt attend due to me too unwell. They replied saying thats ok and to let them know when I could attend and until I did attend, that they would not accept my resignation.

 

 

I have thought long and hard about the whole thing and I just want to cut all ties with them and look after my wife. Any advice would be great

Thanks for reading

Edited by citizenB
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Write again saying you are not interested in a greivance and want to resign. They want to hear you out so you cannot later claim constructive dismissal. Be aware that you will be cutting off that course of action.

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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As Emmzzi rightly says, you are fine not to attend a grievance hearing as long as you won't subsequently change your mind and bring a Tribunal claim!

 

They don't have to accept your resignation - just give them the required notice period. Write back and confirm your resignation stands, and you will be leaving the company on XXX date.

 

I hope you feel better soon.

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I've not heard of an employer starting a grievance! Unless what you wrote in your resignation amounted to a grievance, which potentially putting in bullying and harassment would! It is normal for an exit interview, but you have stated that you are ending your contract on a date, you have as much right to do that as an employer does the other way around if they were to dismiss you.

 

It does sound like they want to stop constructive dismissal, which potentially you have a case of depending on the facts. Do they know of your wife's ill health? Because if they did then you are somewhat covered by the Equality Act 2010 depending on what they knew and what you have to do to care for your wife.

I am not a legal professional or adviser, I am however a Law Student and very well versed areas of Employment Law. Anything I write here is purely from my own experiences! If I help, then click the star to add to my reputation :)

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I've not heard of an employer starting a grievance! Unless what you wrote in your resignation amounted to a grievance, which potentially putting in bullying and harassment would! It is normal for an exit interview, but you have stated that you are ending your contract on a date, you have as much right to do that as an employer does the other way around if they were to dismiss you.

 

It does sound like they want to stop constructive dismissal, which potentially you have a case of depending on the facts. Do they know of your wife's ill health? Because if they did then you are somewhat covered by the Equality Act 2010 depending on what they knew and what you have to do to care for your wife.

 

Yes you are probably right, it was probably much my fault for putting in the bullying and harassment comments in my resignation letter. Although correct I didnt and dont want to take this any further. All I want to do is finish with this company and get on with my life. I dont want to go down the constructive dismissal road or anything like that. My thoughts are that my health are more important than this job. They are not aware of my wifes disability, I`ve managed fine for the last 15 years working and looking after her. Because I work 3 weekends out of 4 I suspect that they are panicking because the other 2 supervisors dont want or will not work the weekends and they find themselves in the position of not having anyone in charge at weekends. Thanks for all the comments

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