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Travel Agent compensation advice

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I'd like some advice on what people think would be a reasonable compensation amount to request from our Travel Agent, who failed to notify our party of 10 of flight changes, causing us to miss our flights from US to UK.




  • The flights were booked in January, the flights were for August.
  • 3 months ago these flights were taken off the airline's schedule. We weren't advised that our flight times were now non-existent.
  • 24 hours before our flight date, our travel agent rebooked the flights to an earlier time, but again failed to inform us.
  • Upshot: we arrive at the airport having unwittingly missed out flights, struggle (due to the party size) but eventually manage to get rescheduled flights, causing us a 7hr delay at the airport, and a whole heap of stress and trauma.


I intend in my letter to ask for reimbursementt of food costs during the delay, but feel there should be a good-will compensation for the unnecessary stress their incompetence caused. Our flight costs were around £7500, and we'd previously spend £3000 with the same company last year.


What would be a reasonable amount of compensation to request/expect?

"Be reasonable, demand the impossible"

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