barclays and ordering foreign currency

[postggj]

to say i am mad at barclays is an understatement

 

i have got myself a cashplus prepaid credit card that is used for the USA in dollars. it is a dollar card from cash plus and not to be confused with the normal gold mastercard issued also

 

i went into barclays and ordered £3000 in dollars to be collected and paid for this friday

 

while at the counter i realised i needed it in sterling as i could not top up the pre paid card in dollars and asked to cancel the transaction and have sterling ready.

 

they point blank refused saying the request has allready been sent. they then stated they will be able to buy them back at their own buy back rate. that will cost me £300 which is the difference from the sell and buy back rates. all in the space of 10 minutes

 

phoned customer service who were no help also

 

this is all about some torag getting his commission and stuff customer service

 

comments please on how to get even with barclays and whats more important is that i will be travelling accross the USA with about $5000 in cash

[citizenB]

So you cancelled - or attempted to cancel the transaction .. what, within minutes ?

[postggj]

i tried to cancel at the counter

 

the teller stated that they can only be loaded in sterling as barclays had a similar card but it had been discontinued last year

 

that was after i had ordered the dollars

 

shame i was not told that at the outset

[slick132]

Hi SJ,

 

When you ordered the £3000 in dollars, did you sign any paperwork for it. If so, does it say anything about cancelling the order.

 

Considering the type of card that you have, and that it can only be loaded in sterling, I think the bank is being a bit hard-nosed about this.

 

But I'm afraid the days of banks putting themselves out for their customers appear to be long gone.

 

[postggj]

does anybody have the contact email address of the new Barclays CEO now that bob diamond has moved onto greener pastures

[rebel11]

Hi south

 

I don't think one has been appointed as yet, but you've got the following:-

 

Lawrence Dickinson, Company Secretary -

[email protected]

 

David Walker, Chairman

[email protected]

[slick132]

Hi SJ,

 

2 threads merged - please use only one thread per issue so everything is in the one thread.

 

You didn't reply to my Q in post #4 above.