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    • So they have had their five days plus their extra deadline and the only thing to come from Virgin is a deafening silence.  Next step I assume is to send the warrant letter- on MCOL I can just go ahead and issue the warrant there (which will be an extra £70) as they have neither paid the judgment nor provided a good explanation as to why it remains unpaid. Is it worth beginning another claim against them for noncompliance as they have still failed to fulfil their obligations by providing all the data?   Just to keep all bases covered I actually modified the last paragraph of the letter sent on 11/2  to include the second handset details so it stated 'Therefore if I do not receive full disclosure from you(including all notes and correspondence you have regarding telephone number [Second handset line]) by XXX date [original deadline +5 days] I will sue you in the County Court and without any further extensions and without any further notice.'  
    • Hey Bank Fodder - thanks for the response... The BVRLA are the governing body for vehicle rental and leasing. I do think you are right re: the lease company being responsible, but their argument - on the telephone only - they've never responded once in writing or replied to our emails - is that the vehicle is out of warranty. My response is that a modern car, that is only 5 years old, should not have a leaking window - especially when I can prove with photos that it wasn't bonded properly in the first place, and there is a ton of anecdotal evidence in Evoque forums of many owners having had the same faults - both with the leaking windscreen and the flywheel/clutch issue.   The fact that Lex have told the the BVRLA that the clutch failed due to driving style is infuriating - they cannot know that without having inspected the vehicle. But, when our repair centre did the clutch repair they found the flywheel had failed and shredded the clutch - clear parts failure, and at only 32k miles - not fit for purpose. Problem, is Lex are not listening or engaging with us. In total, for 3 months refund of payments, for when we had no use of the car, plus the clutch repair and leaking window repair, and the replacement car seat (plus any additional compensation we may be due) it comes to about £4850. In Scotland we would have to use something called a Simple Procedure - effectively the modern equivalent of the Small Claims Court. But I am not sure we will get anywhere with this either. So, I am looking for advice on how best to sort this out, and perhaps, the best way to word any correspondence/claim.  
    • That’s what I thought tbf Dx. Noticed it’s all just ‘ifs’ and ‘mays’ at the minute.    Will search just now cheers.
    • Letter done & sent, forgot I even had a cheque book!   In the meantime as I said I had 2 a/c's with BC, this one that owes £2600 and another that owes £2800. Both were subject to the same arrangement but only tis one has been transferred, called and asked them why and they do not know!   I'm thinking I am better off with Link as then, if they can prove the debts, I can look to negotiate a final settlement for both all in one or set up a payment plan for both all in one. Any thoughts please?   Also is there any relevance that one of them used to be with Egg?   Thanks again
    • If the car was due back to LEX at the beginning of October, and it had been at "a repair centre" since the end of September, why didn't LEX just collect it from the repair centre when it was due?  Then the clutch would have been their problem - as you say, a non-faulty clutch should not fail after 32K.   Or are you saying that you extended the lease after the clutch went?  (Surely not... ) Sorry but without a timeline and some clarity from you it's difficult to follow what has happened.   Why wait until mid-November to try to sort out?   Too late this time, but my understanding is that Range Rovers and Evoques have an appalling record for unreliability and are very expensive when they invariably go wrong.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
    • Natwest Bank Transfer Fraud Call HMRC Please help. https://www.consumeractiongroup.co.uk/topic/428951-natwest-bank-transfer-fraud-call-hmrc-please-help/&do=findComment&comment=5079786
      • 31 replies
    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies

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I am writing this for a friend of mine who is absolutely panicking about the current situation. He had 2 outstanding council tax bills for £177.86 and £406.27 for a previous address. Chandlers now have the warrent for these debts and are looking for (as of Friday) £859. There are 2 main issues with this the first, they are going to his parents house for the money (he moved out months ago) and his poor mum is scared to death and the second is the sum of money they say is owing. We issued them a letter requesting details of the charges etc that I found on here and the response is this:-

 

Thank you for your email

Please see below a breakdown of both of your accounts:

Account Number *******

On the 27/03/12 Chandlers Limited received the Liability Order directly from Swindon Borough Council with an outstanding balance of £406.27.

On the 02/07/12 we sent you a Final Notice Letter.

On the 31/07/12 the Certificated Bailiff Mr Gresty attended your premises with the intention to levy distress. For this visit you incurred a charge of £24.50.

On the 17/08/12 the Certificated Bailiff Mr Smith attended your premises with the intention to levy distress. For this visit you incurred a charge of £18.00.

Account Number *******

On the 26/06/12 Chandlers Limited received the Liability Order directly from Swindon Borough Council with an outstanding balance of £177.83.

On the 31/07/12 the Certificated Bailiff Mr Gresty attended your premises with the intention to levy distress. For this visit you incurred a charge of £24.50.

On the 17/08/12 the Certificated Bailiff Mr Smith attended your premises with the intention to levy distress. For this visit you incurred a charge of £18.00.

All our fees are applied as per Schedule 3,5 Regulations 14/39/45 Charges Connected with Distress.

All of our Bailiffs are certificated at Bromley County Court.

 

As you can see this amounts to £669.10 so where has the other £190 come from and what do we do now? Please if anyone can help, my friends job is on the line as he is taking time out from work to deal with it and our boss (we work for the same place) has told him he needs to sort this out in his own time which is easier said than done when you work from 10 until 8!!!!

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council tax bailiffs have little/no powers there is no right of entry,no kidnapping the dog ect

 

your friend will be best to make payments if he can direct to COUNCIL

 

there will have to be a formal complaint to the council about bailiffs turning up when the debt is nothing to do with them

 

contact your local MP they should kick the council into touch

If i have helped in any way hit my star.

any advice given is based on experience and learnt from this site :-)

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get your mate to make an e-mail address for mum (if she hasn't already got one)

 

get mum (your mate) to send an e-mail to revenues department of the council ask them to remove her address from the debt owing to xxx council as its not her debt her son does not live with her tell them she has no contact with her son and its highly unlikely that she will have contact with him in the near future he has no property at her home therefore there is no reason to continue to pursue him at her address

and now that she has made them aware of this any further enforcement for Mr xxxx at the above address will result in a formal complaint to the CEO and her MP

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Thank you thats brilliant! They have now come back with a very kind email stating that he can ignor the additional £190 that the bailiff added in charges, very kind of them haha!!! I will get him to do that

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I am writing this for a friend of mine who is absolutely panicking about the current situation. He had 2 outstanding council tax bills for £177.86 and £406.27 for a previous address. Chandlers now have the warrent for these debts and are looking for (as of Friday) £859. There are 2 main issues with this the first, they are going to his parents house for the money (he moved out months ago) and his poor mum is scared to death and the second is the sum of money they say is owing. We issued them a letter requesting details of the charges etc that I found on here and the response is this:-

 

Thank you for your email

Please see below a breakdown of both of your accounts:

Account Number *******

On the 27/03/12 Chandlers Limited received the Liability Order directly from Swindon Borough Council with an outstanding balance of £406.27.

On the 02/07/12 we sent you a Final Notice Letter.

On the 31/07/12 the Certificated Bailiff Mr Gresty attended your premises with the intention to levy distress. For this visit you incurred a charge of £24.50.

On the 17/08/12 the Certificated Bailiff Mr Smith attended your premises with the intention to levy distress. For this visit you incurred a charge of £18.00.

Account Number *******

On the 26/06/12 Chandlers Limited received the Liability Order directly from Swindon Borough Council with an outstanding balance of £177.83.

On the 31/07/12 the Certificated Bailiff Mr Gresty attended your premises with the intention to levy distress. For this visit you incurred a charge of £24.50.

On the 17/08/12 the Certificated Bailiff Mr Smith attended your premises with the intention to levy distress. For this visit you incurred a charge of £18.00.

All our fees are applied as per Schedule 3,5 Regulations 14/39/45 Charges Connected with Distress.

All of our Bailiffs are certificated at Bromley County Court.

 

As you can see this amounts to £669.10 so where has the other £190 come from and what do we do now? Please if anyone can help, my friends job is on the line as he is taking time out from work to deal with it and our boss (we work for the same place) has told him he needs to sort this out in his own time which is easier said than done when you work from 10 until 8!!!!

 

I read this as the bailff attended on 31/7 2012 and 17/8/2012 with two liability orders therefore he can also go whistle to charging multiple fees for visits.

 

Tell your friend to make payments direct to the Council using online payment facilities and the correct ref to each debt and allow for the legitimate total to the fees to both LO's being £42.50 in total.

 

WD

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