Wrong item put on display?

[Sirfracis]

Hi, rather than copy saying things here is a copy of my E-mail to pcworld;

 

'Hello,

 

I went into Currys/PCWorld megastore, and looked at monitors. The Samsung monitors were arranged in ascending order and so I thought that a particular monitor was indeed the 24” monitor described on a price tag. Underneath a ‘Samsung Syncmaster SA700’ was the price tag of £159.99 including a £20 cashback offer that I can claim later. However the model that I eventually purchased was a ‘Samsung Syncmaster S24B350’. Before purchase of course I looked to make sure the model number on the box matched that of the price tag. But the monitor that I was looking at to obviously compare screen quality and menu features in the store then and there was the wrong model.

 

I have since searched the model that was incorrectly on display and found that the screen is a 23” monitor as well. No wonder when I got home I was surprised to find a larger screen that I remember, with different buttons, no 120Hz refresh rate, no DVI input option, and a lack of a 3D conversion feature that were all present on the display monitor! I am convinced that it is not a simple case of mistake on my part, as many electrical goods have differing serial/model numbers as has been my past experience with monitors and computer components especially and so assumed that either this was a store model tracking system or an alternative labelling of the product.

 

I look forward to your reply, and thank you in advance for doing so.'

 

So what can I do? Obviously there were no signs that this monitor was not the one on offer for £160. So I don't know what to do, as I had to open the monitor to find this out.

 

I will also post any replies I get, but I have since tweeted them a short message.

[BRIGADIER2JCS]

Go back to the store and take it up directly.