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    • The 1st 2 calls were the normal scam calls. get a truecall box   the PDC stuff you ignore their letter States our client three whom if you wanted too you deal with directly.   Until/unless whenever it gets sold on too and they eventually send a letter of claim you maintain radio silence    
    • hi all. bit of advice please. I had a Three contract up until November last year. At £11pcm for 24mths. Paid every month on time via their online portal. When I ported over, I received a letter from Three thanking me for being a customer blah blah blah.. It also said IF I owed anything a final bill will be sent. No final bill ever received - I get a phone call around the first week in December form an Indian sounding man who was extremly difficult to understand. Said he was calling from Three, and wanted me to confirm my details - something of which I didnt as something didnt sit right. He said I could log into my account and review my bill as I owed money and then hung up. After the call I thought I'd best log into my account just in case.  Couldnt log in. Account access denied. Logged on to chat - they said as I ported over and I was no longer a customer my access was suspended. Couple of weeks later I had another call from a local area number and answered again it was some Indian guy telling me I owed money, wanting me to confirm details. I refused and he said details will be sent out to me to my email on account and my home address as it was important. Once again nothing.. 15th Dec I received an email from PastDue in my name RE Three. Email stated they were contacting me about Three an I should receive a letter soon regards to this matter. Says about visiting their website.  22nd Jan another email form Pastdue. Stating they have yet to receive a response to the letter, and they had already sent me an email about this. We will continue to contact you until this matter is resolved. Again asks me to login. 23rd Jan letter received dated 13th Jan. Titled "We are here to help keep your Three Services"  Claiming I owed "Airetime Balance £201.43" and contract period was 26/11/2019 to 25/11/2020 States "We have been appointed by Three to recover the amount of £201.43. If you pay this amount in full Three may be able to waive the cancellation fee and reconnect their service for you" - what cancellation fee / re connection??? I ended the contract giving the 30days notice and paying the last bill.. Then the normal crap about its important to pay. If I'm experiencing difficulties etc. Now both December and  January Credit reports from ClearScore, Credit Karma, Credit Expert, Totally Money and Equifax all show Three as Closed and balance as Zero. (Date Satisfied /closed 17th Nov, bal 0, last updated 30th Nov) I've had nothing from Three. As far as I'm concerned I owe nothing as no final bill and no access to the portal. Should I email PastDue and do a prove it & attach proof of Credit Reports being £0 or do I do something else?  
    • Hi she did say she was cancelling and returned the equipment. It looks like they put her on a rolling contract for 24 months when she phoned before trying to reduce her payments as they kept going up.   I know Sky haven't done that to me. She didn't see that email as she's had lots of stressful situations. No letter in post or when she originally phoned about reducing her bill well over £100 they didn't tell her about this contract.   Like you say there should be recordings. BT mobile contract is separate to broadband and the cancellation fee is for the broadband. They have blocked her mobile so she can't use it and that is a contract.   She is phoning CAB in the morning and checking through her paperwork. I'm quite happy with Sky as they tell you upfront what is happening and have never rolled over my contract.   Thanks for taking time to reply it is much appreciated. 
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
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    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
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Already have caution, now happened again due to my Illness - summons 1st NOV ...HELP


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I really need some help and some advice on what to do asap.

Thank you in advance to anyone who replies.

I am desperate right now.

I am in the UK.

 

Been out tonight.

 

Got home and my mum told me she'd had a phonecall from the police.

 

It is regarding a shoplifting offence that I have previously committed and thought I got away with.

It was groceries.

 

I am not going to go into details of why because it won't help right now

but it's not the first time and I had a caution just a few weeks ago

- I know, I know, please a lecture isn't goign to help, I know how wrong I am.

 

at the time I did worry that they had seen me and it was late at night and they obviously took my mums registration number and this is how they have got into contact these weeks later.

 

I didn't speak to the policewoman obviously but she is apparently going to ring me tomorrow to discuss this.

 

What do I do?

What do I say?

What is going to happen to me?

 

If I have to go to the police station again

I don't think I could cope with it all.

 

I know I need to not do this again.:(

 

I have a very severe eating disorder which is the root of all this but I KNOW it isn't an excuse.

 

They would be able to see by cctv that I am quite ill though appearance wise,

but I don't think it will make a jot of difference really as like I said this isn't the first time

and I should have learnt my bloody lesson by now.

 

I hate myself.

 

But I need to know what to say on the phone.

Whether to admit it or say I can't remember or what/ I just don't know.

I am scared.

Please help. & please don't judge I can't deal with it.

 

Can't believe this is happening.

 

Apparently they actually thought i'd stolen my mums car or something and she had to explain that no,

she bought me shopping but did not know I had stolen,

 

I used the self serve checkouts and just didn't pay for a lot of stuff.

 

Like I said it was late at night and they had no security around.

 

Thank you for reading.

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the simple fact is to be honest.

 

nothing much willcome of this.

 

just dont go overboard with the inferance of your 'illness' in all this.

 

simply explain it makes you do strange things.

 

you might just get a verbal caution, thats all.

 

but in all matters be honest!

 

what you have said here is perfect.

 

dx

  • Confused 1

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Thank you so much. I hope you are right. I haven't had a phone call yet today (as of 3pm, but mobile was off all morning, no voicemail messages or anything though either). I am thinking though that maybe they were most concerned by the fact they thought I'd stolen my mums car! But now they know that is not the case perhaps they will send a letter to me rather than call, I don't know? Still really nervous that they might just turn up at the house or something though :(. Thankfully I am going away tomorrow for a few days so that will help with the anxiety I think, just to get away for a bit.

 

Thanks again. Your reply has reassured me somewhat and I really have been freaking out, hardly slept last night.

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Hi there.

 

I work in profit protection and people that steal are the bain of my life... However, I know what is what.

 

If you were using self scan and it appears that you have made an effort to scan (i.e, you held the item up to the machine and it didn't register), you're in the clear. Technology isn't perfect and we have to be very careful in my industry when dealing with self scan.

 

The supermarket should have a colleague there to remind you to scan things. If there is no colleague, how can you use such a volatile system?

 

As far as you were aware, you scanned and paid for your goods. It's up to the Security to prove otherwise.

 

I've had people getting off on all sorts of excuses (Sleep apnea, depression etc), fact is, you make yourself look guity as sin by playing on an illness.

 

You didn't know what to do, no attendant helped you. If items weren't paid for, it's a civil matter as you didn't do wrong.

 

Yukiko

Retail Profit Protection Officer!

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Without deviating too much, we can't call ourselves "Guards" any more. We have officer numbers and so on in the continuing effort to make implementing private security into the public sector that little bit easier!

 

And I don't just do shops... I'm a Supervisor for a different area, but regularly get called back to my home ground of supermarkets!

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Indeed.

Great advice above, on the phone, do NOT discuss the offence.

 

The most you need to say is "Okay".

 

Acknowledge their query and if they ask you in for questioning you can ask for it to be informal.

 

This means going in, unrepresented but with a family member/friend in an informal setting without being arrested.

 

It's not process but can be done.

 

Otherwise, it will be formal and you'll likely be arrested

"To assist in a prompt and thorough investigation".

 

It's likely to be 4-5 hours of your life, but you get represented and have the right to say nothing.

 

Either way, without condoning lying, you used Self Scan and could have been unsure of what you were doing due to your state of mind...

If this was the case.

 

 

 

Admins,

please be aware that whilst not legally trained,

 

I am just giving personal advice to another cagger.

Edited by ims21
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Is this the same as a shop security guard?

 

100% the same. Just a different name the shop gives them.

 

As for the OP, its very VERY strange if a police officer is telephoning them. Normally they will send a letter for you to come to the station or send an officer around to discuss it with you.

 

I'm thinking that it was someone masquerading as an officer, as there is no real way to prove who it is on the phone.

 

it is very very VERY doubtful it was an officer. If they had cautioned you, then thats the end of the matter. It really sounds as if RLP or another company is pretending to be the police.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

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The police still wouldnt call up by phone like that. It is very unusual if they do. If they suspected you of shoplifting AND had proof, they would simply come and arrest you.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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To the people who say the police will not phone you - They will. I've received a phone call before for a robbery from Boots from Suffolk Police. My name was given by somebody locally in the area and they called me, asked me if I had robbed boots, I said no. They said Ok then, sorry for wasting your time!

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SO what happened is that you received a call from a police officer that was absolutely terrible at their job? Something doesn't sound right here.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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I doubt that they are under as much pressure to perform an investigation in the method that yukiko described.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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  • 3 weeks later...
SO what happened is that you received a call from a police officer that was absolutely terrible at their job? Something doesn't sound right here.

 

I really don't know. I was shocked to be honest that they were so forthcoming with telling my mum information seeing as she was not me. I also can only presume they knew my name from the info connected to either my debit card or nectar card. Like I said they originally thought I'd stolen my mums car as looked up the registration and found a car in her name, not mine.

 

I have heard absolutely nothing since this mysterious phone call. But I am so scared ever time the phone rings or the post-man comes, and also that the police are suddenly going to turn up here. It's making me really anxious and paranoid. God I am such an idiot :(.

 

Thanks again for the replies.

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UPDATE

 

Okay

I knew it was too good to be true that I hadn't heard a peep.

 

Had a message left on the phone today from the same police station but a different officer,

gave his reference number and asked me to call him as he needs to speak to me.

 

Didn't say much more than that.

 

I am so scared and am going to have to call tomorrow,

am dreading it so much and feel totally sick to my stomach.

 

Any advice on what I should say/not say/do? Are they going to ask me to go to the station?

 

:(:help:

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Dont be scared. He's probably finishing up an investigation, or closing the case. Call them up and answer everything honestley. Don't start lying incase they have conflicting info, then they will require you to go to the station.

 

As for your feelings, its normal to feel it, as you are anxious and very nervous. The absolute worst thing that would happen, is you get an official caution, which is pretty much a quick slap on the wrist, and you're told not to be naughty and not to do it again.

 

Worse things will only happen if you lie, then it will be classed as obstruction of justice and things get much worse.

  • Haha 1

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Thank you very much for your reply.

 

Unfortunately I do have to go to the police station for an interview. He said it could all 'be done on paper' so I won't have to go in a cell or anything, so he will be just asking me some questions. He said they have all the CCTV and everything.

 

I can't help but feel terrified. & self destructive, I am so so angry at myself.

 

Is he going to make me watch the CCTV? I don't think I can bear it.

 

If I get a caution this will be my second caution :(. **** I am such a disgusting idiot.

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Dont be terrified. They cant force you to do anything. |He wont make you watch the cctv footage if you dont want to. He probably doesnt even need you to see it.

 

 

Like i said before, tell the truth. If you took the item delibrately, then tell them. If you took it and then simply forgot to pay it, then when realised, you offered payment, Tell them.

 

As a note, dont worry about cautions. Theyre the same as a slap on the wrist, except in days gone by, it wouldnt go further, but in todays society it gets recorded.

 

My brother a year or so ago, stole £30 of cd's from asda. Yes, he had to go to court, but he told the truth, and he got a unconditional discharge, and only had to pay costs of £50. Your case wont even get that far, as the officer has already told you. he simply wants to fill in the paperwork, and close the case.

 

 

Again, a caution does make you sit up and think, but its nothing to really stress or worry over. Others here, including myself, have been in worse situations with the police, and came away with a sigh of relief. Trust me, in my case, i was facing 2 years in prison for doing something that EVERYONE of sound mind would have done. I came away with an order to pay £250 costs. Thats it.

 

If it was serious, then you would be called in, charged, bailed then given a court date. This isnt what is going to happen to you. You are geuninly remorseful and it is down to the officer to make a decision on what to do next. It looks like he;s already decided that a caution or a slap on the wrist is enough, so go in, tell the truth, then walk out and get on with your life.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Thank you so so much for your response and reassurance, it seriously does means a lot. You've helped me feel a little better about things for sure. Just want tomorrow to be over with now. I'll let you know how it goes x

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Just keep calm, tell the truth and take a deep breath before you walk into the station. Unless you took a ton of stuff or very expensive items, its doubtful anything will happen except a formal caution. As he said it can all be done on paper, it is very likely this is what he is meaning.

 

Good luck tomorrow. Remember, deep breaths, keep calm, and answer any questions truthfully, although all that will happen is you read some paperwork, sign a form and thats it.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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She already has a caution within the last couple of years for the same offence, so I would say take a solicitor down and go "no comment". Let a solicitor see how good their evidence is before commenting.

 

 

You can usually access free legal advice at the police station, however, inform the police that you would like the Duty Solicitor IN ADVANCE of turning up.

 

They will ask you to watch the CCTV (or show you stills) and will ask "Do you recognise this person in the picture?" "Is this person you?" etc etc. From what you describe, I'd stick with "no comment".

 

I would say this will get bundled off to the CPS for a decision. When did you last get a police caution?

 

You aren't going to prison though! Probably a fine of around £100 or some sort of low level community sentence. You might even manage a conditional discharge or curfew.

 

It is however, likely you will end up in court (according to the government).

 

Committing further crimes after a caution

If you commit another crime after getting a caution, you’re likely to go to court. You may avoid court if:

 

1) the second offence is also a minor one and not related to the first

2) two years have passed since your first caution

Edited by firstclassx
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Depending on the length of time, it probably wont matter. Shoplifting pretty much gives you a slap on the wrist now, and even when taken to court, unless you stole expensive things or frequently did it, the outcome is normally a unconditional discharge and you just have to pay costs. The legal system tens to go easy on you, if you admit your guilt at the first opportunity and tell the truth. Especially for very VERY minor things like shoplifiting.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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  • 1 month later...

Just another update and call for a bit of extra advice if possible. Thanks again to those that have been so supportive so far throughout this.

 

To address past reply:

firstclass - the caution was quite recent, within the past 6 months but was dealt with under another police constabulary.

I didn't read your comment before going to the interview so I did admit it was me

but I was a bit vague as to guilty/not guilty as in my mind I was guilty of the offence

BUT I didn't go into the store intending to steal and was not in my right mind at the time.

I explained this.

 

Also, I did not have a solicitor as was told on the phone by the policeman before I went in that if I wanted a solicitor

I would have had to travel to another police station many miles away from my home,

or if not I could just do it locally on my own,

so of course I went with the local option as there was no way of me getting to the other place (I don't drive.)

So the option of having a solicitor was sort of taken out of my hands really!

 

After going to the police station and being interviewed 'on paper' i.e. with no recording,

I explained what happened, said I was very sorry.

The officer said I would have to wait to hear whether the case would still be pursued in light of my statement or not.

Again, a long wait.

I was expecting a phone call but there wasn't one.

Yet a letter arrived last week.

Court summons for the 1st November for shoplifting 'goods of an unknown amount...' from the supermarket in question.

 

When I spoke to the police officer at the station he was very kind and quite sympathetic to my situation.

I think it's quite obvious that I am not a malicious person or someone that was out for their own gain or profit through criminal means.

I clearly look quite ill too which I am sure does work in my favor although it is not something intentional, that is just the reality of my situation.

 

he said that if it did go to court (to be honest I think he thought it wouldn't, but seems the supermarket are adamant for a result :|)

it would probably be pretty routine and lenient.

 

Still, of course I am scared.

I've never stood up in court before.

What will happen?

What can I expect?

 

I am so worried about speaking as struggle as it is with public speaking of any sort.

Worried I will burst into tears as soon as I get in there tbh

and I don't want to appear like I am putting stuff like that on, you know?

I know I have to face this.

I wish I didn't have to, want to just hide and not go at all,

pretend I never received the letter but know that will make everything so much worse in the long run.

 

Please,

anyone who has been through this or has an idea as to what might happen,

i'd appreciate your response so much right now.

 

One thing I specifically want to know is:

 

will the fact I have a previous caution for shoplifting on my record etc (very similar circumstances, being food items and being unwell heh)

be brought up in court or be used against me?

 

Thanks again in advance to anyone who reads/responds. xxx

Edited by pleasehelp7
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thread title changed

 

i really do hope that it is used to get you help in your illnes rather that punish

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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