BT broadband bill problems

[Preyin Graham]

hi,

i was wondering if anyone can offer any guidance and where i might stand in terms of a complaint.

 

i ordered a new term of bt infinity back in may of this year and suffered two months of follow up calls and so on because i wasn't getting the service they had sold me.

it wasn;t until the end of june when i was getting the proper service

 

i requested a refund and got one for the first month.

 

.i then asked for money off for the rest of June when i also experienced problems..

 

i have paperless billing ..

 

I noticed that my bills showing seemed to stop at June and i phoned to chase this up..

i wanted upto date bills

 

..the first time i called i was told there would be a delay because of the Olympics postal delay (even though it was paperless),

 

i phoned up a couple of weeks ago thinking that i was in credit and indeed it was confirmed on the auto balance phone number

and by an employee that i was £55 in credit on my account.

 

i was going to set up a direct debit when everything had calmed down.

.i was also budgetting around this assumption.

 

on the 16th of August i saw online that my bill had come through for August and that i owed £97...

 

needless to say i cannot afford this because i'm on Incap and i feel i have in effect been penalised for their fault in billing.

 

.what can i do?

 

thanks in advance for any help you can offer.

[locutus]

Try someone higher up the food chain at BT:

 

Chairman: [email protected]

Chief exec: [email protected]

 

Tell them how much trouble they have put you to, and what you suggest as a fair solution.

[Preyin Graham]

thanks dude

[Preyin Graham]

i sent the email to both of them ..one of them is on holiday but i got an email and call from a very nice lady who represents their office...she said she can't give me the half off i asked for but she i got her to give me £20 off the bill and she'll waive any late payment cahrges on the outstanding amount...not to jump the gun and i'm aware that i pay for the service i use, but everything is useful in this situation so i would say thats a result. thanks again Locu. is £1 million in unmarked bills okay for you?