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Furniture ombudsman or trading standards?


hilaryfrances
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I'd get trading standards to help you make a formal complaint first off, then take it higher from there - perhaps even physically going to head office, then demand to speak to someone, telling them you have a serious complaint.

 

I'm a believer in not giving any retailer, let alone such a big one as this even an inch of compromise when it comes to quality and what they actually deliver!

 

Good luck Hills, let us know won't you?

Life is like an echo, it all returns......The good, the bad, the false, the true......So if you give life the best you have, the best will come back to you.

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Thank you DW, Tilly has also advised me to go to trading standards which is the route I am going to take. My suite is wearing through after only 3 years, my husband and I both out at work, not spring chickens and our family has long since flown the nest. I have been complaining about this furniture for a year now, I have copies of the letters which have gone between us and the e-mails. I am so angry with their attitude that I am willing to take them to the small claims court myself if needs be. You can be sure that Iwill take every opportunity to make my complaint very public. CSL are no more than cooperate bullies in my opinion

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Over any "ombudsman" I find court action preferable. Give TS a shot at sorting this, then LBA and court imho.

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I want to make a formal complaint about the bag of rubbish I bought from CSL Sofas. Which do you think is the best organisation to complain to?

 

Why would anyone want to buy a bag of rubbish?:|:razz:

 

 

If all else fails, kick them where it hurts and SOD'EM;)

 

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Make a formal complaint and bullet point what you want as a resolution. Give them 14 days to respond.

 

After the 14 days, if no resolution is given, then send them a LBA detailing exactly what you want as full recompense and what you will do if they dont agree or come to a resolution.

 

If still no agreement after 7/14/28 days, then enter a claim in MCOL for the amount you want to claim back or what you would like.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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There's some great advise you've been given on here Hills!

 

I can't believe that after only 3yrs it would be wearing already!!!! Also, with you saying it's just you and Hubby, not only that most of us have seen with our own two eyes on may the best house win that you're house is far from a chaotic one, with parties and/or people lounging all over them 24/7, although even if you did - are suites not supposed to be used? Or are they just built for show nowadays?

 

Keep every record of every letter sent and received, every name, date and time of every person you speak to - and wherever possible, record any telephone calls (this has covered my back many a time in situations like you would not believe Hills, the smug feeling when someone complete denies saying something, and you can produce the conversation is unreal lol! And contrary to what people believe, it is not against the law and you don't have to inform them you're recording it, unless you're a registered company).

 

They won't want to go to court trust me - so if you have to, make it clear that this is where it will end up!

Life is like an echo, it all returns......The good, the bad, the false, the true......So if you give life the best you have, the best will come back to you.

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Letter to trading standards went off recorded delivery yesterday, along with copies of e-mails and letters etc. Also sent copy of 5 year guarantee which they could not possibly honour as material is no longer in stock. Sent a copy of the invoice as it cost quite a lot of dosh. In their hands now for the time being.

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Hilary, would you like this thread moved to the correct forum ? which would be retail :)

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Ok, will do :)

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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Hi,my old furniture is looking really bad, especially my armchairs…I have moved to another county these days , and as you all know it can be a big mess. So what I want to ask here is - can someone offer me a firm that sells furniture in Leeds. What I need is something comfortable and stress releasing. Armchairs, sofa and mattress that can make massage? I’ve heard something about different firms here, but I’m afraid that I don’t have enough information since I’ve moved in just now… Can someone tell me more about adjustable beds and armchairs from experience?

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  • 2 weeks later...

Hi Ann, congratulations about your desicion, Leeds is a great palce to live. I know one firm here which is selling furniture that can make massage and it is Dreamwell. I’m sorry but I havent experienced it. From what I’ve herd it is comfortable and makes good massages…I know this information is not enough at all, lets hope someone can give you more.

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  • 3 weeks later...

I have received a letter from the ombudsman which says they will be contacting CSL. They also say it can take up to 4 months to resolve a dispute. Both fair enough. But they also say they may require samples from my suite. It looks bad enough without me cutting chunks out of it!

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  • 2 weeks later...

Hi, my grandma is from Leeds and I think she has bought an armchir from Dreamwell. She complaind about it being expensive, but after a week using the armchair she was really pleased with her chiose of bying it. All I can say is if you like you can call them for more furteher information. My grandma said they were really kind to her. Went to her home and have explaind everything she needed to know, even they staid making company to her for 3 hours, if this doesn’t bother you, you can call them : 0113 394 6380.

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  • 3 weeks later...

cassidy871, your information was very useful for me. I have called Dreamwell firm after I saw your post and I bought from them one adjustable bed and two armchairs. I have to say that I am really impressed by my new adjustable bed. I have been using it and the armchairs already for about two weeks. It appeared very comfortable and I really enjoy how they make massage. Thanks for the information again.

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  • 1 year later...

Hello,

I noticed your post regarding Csl issues and wondered if you could advise me.

We bought 2 and 3 seater sofas ar the beginning of September. They were delivered on 03/11. The same day we noticed a tear on the 3 seater. csl send someone to repair at home. He couldn't do it. Took the leather away for 10 days. We got around 150.00 compensation. Which was fine. The problem is that the leather was now way too lose and wrinkly. Our sofas look like 10 years old sofas. Not a month old. Everyone I know who saw the pictures was disgusted. It is really bad. Csl claims it's wear and tear (after one month for two seater and 14 days for the 3 seater!) and there's nothing wrong with my sofas.

We are concidering our next step and as I see you already went through all this so I was wondering if you could advise me. Did furniture ombudsmen help? Did you have to pay for their services?

I'm really sorry to bother you but I really need some help.

Kind regards,

Alex

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Hiya. Thanks a lot for replying.

The first problem we had was with the stitching in the front panel. there was a tear in leather just next to it. Looked like not enough leather has been used. We had a feeling it would not be possible to repareally our house but they saw the pictures and they assured us the repair could be carried out in our house.

The technician took the whole front panel away (both cushions that you sit on) and brought it back after 10 days with the stitching repaired. We were not over the moon about leaving us with an unusable eye sore for 10 days but we accepted it.

The actual problem started when he put the leather back on the sofa. The leather now is all crusty and wrinkly. Looks like it's way too lose and it realy looks nasty in my living room. i wish i could post some pictures here ( they have been posted on cls facebook page if you are interested). Csl send someone over. To be honest the bloke did not seem to be interested at all. After a week of them not contacting me I phoned again yesterday. Apparently the specialist said that there is nothing wrong with the sofa. they say it's wear and tear (after a day from the repair and not even a month from the delivery!!!!) They offered a chargeable repair. If you look at the picture of the sofa they have online or the sofa they have in their show room it's nothing like what's in my living room!

I requested a manager to call me back. I was assured it would happen today. But no-one bothered.

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