Cancelling account with LA Fitness

[poincare]

Cancelling account with LA Fitness.

 

I cancelled my account with LA Fitness with the final payment to be taken out at the end of May.

 

I have written confirmation of this with a cancellation reference.

 

I thought the account had been cancelled

however on my statement for June I noticed that my gym membership had come out again.

I contacted the gym (which is an immense pain as their office operates very limited hours)

and asked them to refund me the money for june and make certain the account was cancelled.

 

I then also cancelled the DD instruction on Lloyds online banking.

 

I then left the country for a few months to go to Thailand and having just checked my UK Lloyds account

have noticed that they have not refunded me the money and seem to have reinstated the DD!

 

I have now paid for June, July and August membership when the last I was meant to pay for was May.

 

I've already contacted them twice to cancel and they haven't done it.

I'm still in Thailand and now going to write them a letter and email them (again)

because to call them from overseas would cost an arm and a leg.*

 

I'm writing on this forum because I would like to know if there is anything in particular I should write.

 

By reinstating the DD without my permission I assume they have contravened some part of the Direct Debit rules.

 

Their unauthorised debits have caused me to go overdrawn at considerable expense as well.

[dx100uk]

contact your bank and get things sorted under the DD gurantee.

 

and get those fees refunded too.

 

dx

[slick132]

Hi Poincare,

 

The Direct Debit Guarantee Scheme is in place for matters like this.

 

The bank should refund the amounts taken for June, July and August.

 

If the bank was at fault for reinstating the DD mandate after you stopped it, make sure they refund all bank charges that arose as a consequence of their error.

 

Although the gym is also to blame for the errors, complaining to the bank is more likely to achieve the outcome you want.