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Business Customer OR Second Class Citizen


stunner292
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Purchased and paid for a kitchen from BQ in May 2012.Assured I would receive same in July.

BQ missed delivery dates ,mis-communicated,lied,made promises that were not kept and cost us money in extra installation dates,phone calls, petrol etc.

A very frustrating experience.

Complained to BQ but as I had used a trade account to make the purchase they say I have no comeback on them even though they admit their failings.

Buyer Beware as everything they say by way of dates, service , follow up does not apply if you are a business customer which is strange as surely this is their biggest repeat market.

Do you know different ?:-x

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Hi stunner

 

Welcome to CAG

 

Write a Formal Letter of Complaint mark it as such. Explain whats happened, how they have let you down (BQ missed delivery dates ,mis-communicated,made promises that were not kept and cost us money in extra installation dates,phone callslink3.gif, petrol etc.) and what you want them.

to do.

 

Send it to:-

 

Martyn Phillips, Chief Executive

[email protected]

 

Some tips:- http://www.dailymail.co.uk/femail/article-1242161/How--write-letter-complaint.html

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