Help needed please with Vanquis Default!

[Snowyandfudge]

Thanks. Yes, have agreed all charges to be refunded.It's the issue of interest, we are confused with. Vanquis state the following:

 

Interest was never charged on the penalty fees applied to xxxxx account prior to May 2011. As interest was not charged, no refund of interest is due on those fees.

 

However, there was purchase interest on the statements, would the penalty fees not have had interest applied?

timeline of events.doc

Edited September 9, 2012 by Snowyandfudge

[Old Cogger]

Thanks. Yes, have agreed all charges to be refunded.It's the issue of interest, we are confused with. Vanquis state the following:

 

Interest was never charged on the penalty fees applied to xxxxx account prior to May 2011. As interest was not charged, no refund of interest is due on those fees.

 

 

 

 

However, there was purchase interest on the statements, would the penalty fees not have had interest applied?

 

 

on the penalty fees they are saying, on the payment charge no doubt, so if you get default & payment charges back also a little interest off the other just take it end of matter then, interest I found was daily interest from last statment it seems that is the accounting method is added daily not once amonth no argument there=. . if near limit keep £80 clear for charge for the month then you will stay within limit. no argument there.

[Snowyandfudge]

Thanks. Only receiving interest off the sums applied since May 2011. Do you think, I would have a good case for the default being removed- as if I settle for their refund balance would now be £190?

 

What is evanquis- this is showing on the statements.?

[Old Cogger]

Thanks. Only receiving interest off the sums applied since May 2011. Do you think, I would have a good case for the default being removed- as if I settle for their refund balance would now be £1

 

 

What is evanquis- this is showing on the statements.?

 

All you can do is try and see what they say for now.?????

 

Would that be Online staements only:=-????

[Snowyandfudge]

Not sure, was receiving statements, so why online too?

[Old Cogger]

Not sure, was receiving statements, so why online too?

 

That was only a thought, I get statements vis post as well.

So ask them if you should speak to them, be interesting to know??

[Snowyandfudge]

Yes, will ask. Am thinking of adding the section on unresolved disputes in the techincal guidance in my letter to the data controller attached with evidence. What do people think?

[MARTIN3030]

Yes will do no harm.

Does it help my complaint that Vanquis actually called these penalty fees?

 

Absolutely it does.

[Snowyandfudge]

Many thanks. For all it is worth have now lodged complaints with the OFT and the ICO. Vanquis were aware of this dispute every month until they registered the default- which is I believe against the ICO technical guidance on unresolved disputes. Their DCA breached so many guidelines that Vanquis did admit their representaives had not handled this complaint as they would have liked.