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    • Oil and gold prices have jumped, while shares have fallen.View the full article
    • Thank you for your reply, DX! I was not under the impression that paying it off would remove it from my file. My file is already trashed so it would make very little difference to any credit score. I am not certain if I can claim compensation for a damaged credit score though. Or for them reporting incorrect information for over 10 years? The original debt has been reported since 2013 as an EE debt even though they had sold it in 2014. It appears to be a breach of the Data Protection Act 1998 Section 13 and this all should have come to a head when I paid the £69 in September 2022, or so I thought. The £69 was in addition to the original outstanding balance and not sent to a DCA. Even if I had paid the full balance demanded by the DCA back in 2014 then the £69 would still have been outstanding with EE. If it turns out I have no claim then so be it. Sometimes there's not always a claim if there's blame. The CRA's will not give any reason for not removing it. They simply say it is not their information and refer me to EE. More to the point EE had my updated details since 2022 yet failed to contact me. I have been present on the electoral roll since 2012 so was traceable and I think EE have been negligent in reporting an account as in payment arrangement when in fact it had been sold to a DCA. In my mind what should have happened was the account should have been defaulted before it was closed and sold to the DCA who would then have made a new entry on my credit file with the correct details. However, a further £69 of charges were applied AFTER it was sent to the DCA and it was left open on EE systems. The account was then being reported twice. Once with EE as open with a payment arrangement for the £69 balance which has continued since 2013 and once with the DCA who reported it as defaulted in 2014 and it subsequently dropped off and was written off by the DCA, LOWELL in 2021. I am quite happy for EE to place a closed account on my credit file, marked as satisfied. However, it is clear to me that them reporting an open account with payment arrangement when the balance is £0 and the original debt has been written off is incorrect? Am I wrong?
    • OMG! I Know! .... someone here with a chance to sue Highview for breach of GDPR with a very good chance of winning, I was excited reading it especially after all the work put in by site members and thinking he could hammer them for £££'s and then, the OP disappeared half way through. Although you never know the reason so all I can say is I hope the OP is alive and well regardless. I'd relish the chance to do them for that if they breached my GDPR.
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Gingi1 v Marks and Sparks


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Hello they took 19 days for my SAR which from what I've been reading is pretty good going, however, they only went back to oct 01 on an account that's been open since 98. Have written asking for the remaining info if they have it. My thread is Koko vs Marks & Spencer in this section. Thank god someone finally on the same time line as me with them. Have you noticed how everyone who starts with M&S seems to vanish, scarey, unless they're all signing confidentiality agreements of course. Keep updating your thread, I'm v interested to see what happens with you.

 

Koko

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please delete

Ex-Retail Manager who is happy to offer helpful advise in many consumer problems based on my retail experience. Any advise I do offer is my opinion and how I understand the law.

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i'm going to send my letter to them tomorrow- my thread will be sarah v Marks and Spencer - will keep an eye here too. good luck.

I've beat HSBC, GE Money and Abbey

 

Court pending V Barclays and Time Retail

 

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Lists of charges received today, recorded delivery and a letter stating that if I require the full statements they are happy to supply. They also sent back my cheque for £10!

 

Will keep you posted :)

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OK this is what I got in roughly the order I got it.

 

1. Cover letter

2. Copy of original agreement (I specifically asked for this in conjunction with SAR letter)

3. Various screen shots:

a. ID info

b. general account info

c. Last six months statements

d. Communications Log (last few months)

4. "Explanation of Data Held by M S Money" repeat of 3 a b and c above but in different style with pointers as to what is what

5. Copy statements printed several to a page, just basic data not the fancy type you get through the post every month from 4/10/01 to 12/3/06.

6. More "Explanation of Data Held by M S Money" covering 3 d above back to 21/4/06.

7. Communications log from 21/4/06 to 22/9/06 (different style printout to 3 d above) with sample letters.

8. Previous Adress details

9. Purged history enquiry - Memos. This seems to be a printout of all the notes of conversations from 19/8/03 to 29/9/05, same data twice in two different formats.

10. Collection Master Inquiry - Memos. Combination of 7 and 9 above again supplied twice in two different formats. More sample letters.

11. Collection Master Inquiry - Actions. Movements on my account ie payments made, interest added (called "FIN CHRG), Debits (PPI Ins I think) from 12/9/05 to 13/9/06

12. Collection Master Inquiry - Maintenance. Errr not entirely sure but runs from 27/8/05 to 14/9/06.

13. Third party details if any.

 

The bits in blue are where I found my charges, there isn't a nice easy list I had to go through with a highlighter pen.

Hope this helps a bit any questions just holler! Koko

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Has anyone had any luck with claiming back the PPI that is forced on you?

 

I havent heard of anyone trying this so will watch this space and watch your progress. good luck

I've beat HSBC, GE Money and Abbey

 

Court pending V Barclays and Time Retail

 

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I knew my posts were too long everyone fell asleep after the first few lines!!! Me, yes I'm going after ppi.

 

http://www.consumeractiongroup.co.uk/forum/store-cards/31276-koko-marks-spencer.html

 

If PPI was forced on you complain, they aren't allowed to do this, and if you can prove it, ask for it all back plus compound interest.

 

Koko

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Thank you Koko, your posts are not too long - I'm just lazy - my apologies :D

 

I shall be going after the PPI then. I had a separate insurance to cover my salary if I was unable to work and yet all the banks insisted that I take theirs. I am now going to go after First Direct (loans, credit cards), Co Operative (loans, credit cards) and M & S.

 

Will keep you posted :)

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  • 2 months later...

:D :D :D Sent letter to claim back PPI (only totalling £346.00 but still every penny counts with the mess that I am in) received a reply saying that they were looking into the matter. Just after Christmas received a cheque for the full amount and a letter of apology!!!! Hurray!!!

 

£346.00 down £36 odd thousand to go!

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Hi i'm just starting on Marks & Sparks can you guide me in the right direction of the 1st letter to send please and what it is i need to ask for as the account has been idle for years exact date i have no idea but the card originally was taken out 10 yrs ago !!!!!:confused:

statements requested 23rd Nov charged £5

statements arrived 28th Nov

sent first letter claiming £1264 on 7th Dec to halifax

halifax replied standard letter 13th Dec

second letter sent 22nd Dec :p

Halifax sent letter 22nd Dec offering £1087 full & final only £177 short of the full amount:eek:

Accepted the offer on 28th Dec on to the next one.......

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