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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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I have today within my probationery period been informed that my references were unacceptable. The company applied to a previous employer and said that they sent a "basic" reference and that that usually meant that there was a problem.

 

Do I have any redress on this because I have no detrimental record against me. They just said dismissed with 1 weeks lieu of notice.

How do I find out what is the matter with the reference? What do they mean "basic" please

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Hi there. I am currently going through an appeal process. You are entitled under section 7 of the data protection act to have a copy of the reference sent by your previous employer to your current employer. Try at first to ask them for a copy and if that doesn't work you can send a SAR to request the reference.

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Basic just means dates you were employed, your job title and reason for leaving.

 

Most companies only provide this information. It's all that I would get if I left.

 

Yes..very true, many companies afraid of possible legal action should the reference mention something possibly untrue just put a basic reference these days, it doesnt mean much you may of been the best employee ever or the worst !

 

It often a good idea to try and get a personal reference from an individual, your line manager, etc..although I did this at my last joband that is rather vague too !

 

Andy

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All sounds like your employer is using this as an excuse. Many of the top companies in the UK will only give a 'basic' reference to confirm dates worked and the absolute minimum information - as Andy says this is increasingly to avoid possible litigation. It is the personal references which would normally elaborate a little and which would indicate how very nice and competent you are!

 

You can perhaps write to your former employer if you left on good terms and ask what they are playing at - I feel that if the reference is 'basic' then you will not learn much from seeing it at this stage, and then appeal the dismissal - you should appeal it anyway but the employer, if they are determined to do so, can dismiss at will and for pretty much whatever reason within the first 12 (or 24 depending on your start date) months.

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A basic reference would be perfectly acceptable to me and I consider them "normal" not "bad." Is it a small company or a newish HR person who may be unaware of the industry standard?

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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I left a multinational Company to work for a very successful Company. I am going to appeal this decision as I think I have the right to? I know that the HR people are not all new as I have had dealings with them in sorting issues out for which I was hired.

They say it is there policy, but I read the staff handbook last night and cannot find any reference to what is called "acceptable references".

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the reference? you don't. there is no legal right to a reference of any kind.

 

the job? you ask very nicely. you have very limited employment rights and none of them have been breached.

Never assume anyone on the internet is who they say they are. Only rely on advice from insured professionals you have paid for!

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  • 3 weeks later...

I think first of all you need to see the reference - if it just a basic reference you could appeal the decision or even speak to you former employer - they may be willing to contact your current employer and advise that they offer basic references as a matter of course, and that no negative (or positive) assumptions should be made from it.

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I think first of all you need to see the reference - if it just a basic reference you could appeal the decision or even speak to you former employer - they may be willing to contact your current employer and advise that they offer basic references as a matter of course, and that no negative (or positive) assumptions should be made from it.

 

Many thanks and that is what I have done. Still no joy though so looking for another job! Still can tell them not to expect anything much back can't I. In point of fact the letters they got did say nothing negative. Just wish someone could make it a lot clearer when you are about to join, plus if you left the business they write to over 8 years ago would they have any other record any way?

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If you genuinelly were awful at your last job then your previous employer could say so, becayse it would be the truth, but of course many simply would not bother and instead opting for a basic reference, although if you had been at a job for a long time and were given more responsibilities/promotion/trained others then this would imply they had no problem with you.

 

Andy

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