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    • I hope you mean I try to help people stand up to bullying - and not do the bullying!   I'll assume it's a compliment!     Well - that sort of demonstrates that you've not understood my point and (perhaps?) haven't actually read the OP?   My point is that it is not the boyfriend (the supposed "owner" of the car park) who is posting, but his girlfriend who believes that he "owns" his car parking space.  Yes - it usually makes sense to believe that what the OP is posting is the truth, but in this case there is every reason to believe that there is a possibility that the OP might be mistaken about her boyfriend's ownership of the parking space, because...  well, how would she know for sure whether he does or not?  He might be boasting or lying or simply mistaken.  (My understanding is that many people who "own" flats are often under the mistaken apprehension that they "own" a parking space when they don't.  All the more reason then that somebody else other than the "owner" might be even more mistaken).   I suppose what I'm getting at is that I was a bit surprised that both you and dx100uk were able to give such definite and certain answers to the OP without exploring her situation a bit more fully and ensuring that she fully and correctly understood her boyfriend's rights in respect of the parking space in question.  I was simply concerned that without getting more information from the OP, then the replies given to her might prove to be less than useful.  I wouldn't want her to leave thinking that there was absolutely nothing to worry about and then find out there was because she'd been misadvised because she didn't understand whether her BF "owned" the space or not.   Of course, it may be that my concern here makes absolutely no difference to the answer that needs to be given to the OP because it doesn't matter whether her boyfriend actually "owns" the parking space or not, which is fine.  But sometimes I think it would be helpful to the OP (and other readers like myself) if some of these legal niceties could be spelled out rather than left unexplained.    
    • I've spoken to my son in law and because the gearbox can be very expensive to repair, he would prefer to reject the car.   The garage isn't going to charge storage at the moment.   I feel they have been mislead regarding the service history.   How difficult would it be to get the finance company on our side in rejecting the car and sending back to the dealer?
    • The first thing to say is that you better go ahead and refund the buyer because otherwise she will end up getting negative feedback as well. We will try and help you get your money back from Hermes. Have you made a formal claim through Hermes and have they formally declined you and giving you reasons why? Presumably the item was properly declared and properly valued when the delivery was booked. You don't say whether or not you took out their so-called insurance. Please start off by reading around the sub- forum focusing particularly on the Hermes threats. There are lots of them. Get to understand the principles in respect of the arguments – the insurance element, your third party rights despite the fact that you booked it through Packlink. Have a look at other people's experiences of having sued Hermes, the process of issuing the claim, the defence, the mediation and have a close look at the advice that we give about how to handle mediation. It's highly likely that you will have to issue claim papers so also read around to understand the steps you need to take to bring a small claim in the County Court. It's straightforward but understanding the steps will make you far more confident about what you are doing. Have you started a formal complaint against Hermes and Packlink?
    • Christmas Wonderland has been allowed to reopen because it sells real Christmas trees. View the full article
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Incorrect item sent, who is responsible for return postage?


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Yup, got a screenshot of their website with my reg number and the parts offered to fit the vehicle.

 

Actually just had a look on the box. CarParts4Less add their own sticker. Under the description on the sticker it states "clutch kit for VW/SEAT AGZ". So I'm covered in regard to them making the mistake and being unaware that this clutch will not fit a SEAT.

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Unforetunately, online retailers flout the regulations, they treat their customers like 'mushrooms', they expect to get away with it, lets see what the Card Provider has to say.

 

Actually just had a look on the box. CarParts4Less add their own sticker. Under the description on the sticker it states "clutch kit for VW/SEAT AGZ". So I'm covered in regard to them making the mistake and being unaware that this clutch will not fit a SEAT.
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Marvellous! Just heard back from my card issuer (Halifax) and they say there is nothing they can do. Chargeback only works if I had not received the goods. They argue, that I have received goods that I ordered and paid for, therefore, CarParts4Less have kept their end of the contract!

 

CarParts4Less even refuse to speak to me now. I fear if I send the clutch back, they will come up with more excuses and I will never see my money again.

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Hi TheV5

 

Ask Halifax to send you their Terms and Conditions on Chargeback and Section 75.

 

Marvellous! Just heard back from my card issuer (Halifax) and they say there is nothing they can do. Chargeback only works if I had not received the goods. They argue, that I have received goods that I ordered and paid for, therefore, CarParts4Less have kept their end of the contract!

 

CarParts4Less even refuse to speak to me now. I fear if I send the clutch back, they will come up with more excuses and I will never see my money again.

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I'll ask Halifax for them. The first guy told me that if the item that turned up was incorrect, then I could claim and then after emailed the David Nicholas, I get told that I could only claim if the item did not turn up. I was also told that the CAB, Trading Standards etc know that you can only claim chargeback if an item does not arrive. Does it make much difference if the card is a Visa Debit?

 

I have also written a letter to CarParts4Less pointing out their T&C's and that they state I have to pay if "I cancel the contract" and what they need to do if the item is mis-represented and copied the OFT statement.

 

So now, it's a waiting game!

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Visa Debit allows Chargeback. When you order a a specific product as you did, that is what you should receive. What you've been told by Hailfax is nonsense. So as long as they send you anything but what you've ordered it's fine, that's a joke.

 

I'll ask Halifax for them. The first guy told me that if the item that turned up was incorrect, then I could claim and then after emailed the David Nicholas, I get told that I could only claim if the item did not turn up. I was also told that the CAB, Trading Standards etc know that you can only claim chargeback if an item does not arrive. Does it make much difference if the card is a Visa Debit?

 

I have also written a letter to CarParts4Less pointing out their T&C's and that they state I have to pay if "I cancel the contract" and what they need to do if the item is mis-represented and copied the OFT statement.

 

So now, it's a waiting game!

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It took me 3 letters to get NatWest to do a chargeback on an item I bought someone for Christmas, so it can take quite a bit of effort on your part to get your bank to do a chargeback. They eventually did it, but I only know that because the money just appeared in my account- NatWest didn't bother writing to tell me that they were doing this. If you persist, I'm sure you'll get the right result for you.

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  • 5 weeks later...

Finally this has been resolved. Carparts4less collected the item via a Eurocarparts driver. Got the full refund today. I wrote a very harsh letter pointing out the various legal terms for they are responsible and pointed out the floors in their own T&C's.

 

Not impressed with their service in any way and also the banks conduct in this issue.

 

Many thanks to all your input and helping out with various legal points :)

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