Jump to content
  • Tweets

  • Posts

    • Jeff believes, like fish, chips and mushy peas, they are an integral part of this country's DNA. While Rachel argues that her 'free' account is being paid for by someone else. View the full article
    • https://www.dailymail.co.uk/news/article-8900129/Boris-Johnson-facing-Tory-revolt-new-lockdown-Furious-MPs-lead-backlash.html
    • I'm very sorry but this is very scant information and it certainly doesn't lay out the story in the way that I asked. Also there is absolutely no reason why you shouldn't identify the courier. as long as you are straight dealing and honest then it is better to bring things out in the open. we don't play secret squirrel here or get into any skulduggery. we are very pleased to help you and support you but you will have to lay things out in the open so can we can fully understand and provide us with the information that we have asked for  
    • Thank you BankFodder for the feedback and learning; here is the chronology which encapsulates the 'story'.  All parcels listed below were never delivered (for no apparent reason - the reason stated on the messages I received was that 'customer has no knowledge of purchases' ) by the courier who I'm cautious not to name in case there are legal implications for me personally. This matter is now in the Court system. I would be grateful if you could please confirm that you have seen the defence. Chronology Retailer Date goods ordered Date goods collected from retailer & promised for delivery by xxxxxx Comments / Breach of contract Holland & Barrett 23/09/2019 27/09/2019 Parcels not delivered – returned to H&B Debenhams 27/09/19 07/10/2019 Parcels not delivered - returned to Debenhams Holland & Barrett (re-order) 01/10/2019 07/10/2019 Parcels not delivered – returned to H&B Debenhams 29/09/2019 01/10/2019 Parcel not delivered - returned to Debenhams Debenhams 29/09/2019 01/10/2019 Parcel not delivered - returned to Debenhams Debenhams (re-order) 01/10/2019 07/10/2019 Parcel not delivered - returned to Debenhams
    • If you want to save us all a lot of time, you can tell us the whole story in a chronology without too much narrative including who you are dealing with. We really can't say if you have missed a trick until you lay it all out.   In terms of not wanting to bother us, - very noble, but it is less of a bother if you come to us first so that we can help you to get it right first go  
  • Our picks

    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies
    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
      • 49 replies
    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
      We had a 10yr  finance contract for a boiler fitted July 2015.
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
      You only have to look at TrustPilot to get an idea of what this company is like.
        • Thanks
      • 3 replies
    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
        • Thanks
        • Like

Poor Service From a Wedding Venue

Please note that this topic has not had any new posts for the last 3005 days.

If you are trying to post a different story then you should start your own new thread. Posting on this thread is likely to mean that you won't get the help and advice that you need.

If you are trying to post information which is relevant to the story in this thread then please flag it up to the site team and they will allow you to post.

Thank you

Recommended Posts

We hired a barn as a wedding venue for our daughters wedding. The barn was advertised as a wedding venue and had a wedding licence. The barn is used solely for functions with a kitchen, bar, hard carpeted floor etc.


The charge for hire for 4 days was £2900. On the surface the venue looked ideal and fitted in with the theme my daughter had decided on for the wedding.


We took over hire on the Thursday before a Saturday wedding - the first things we had to do was set to work on cleaning the toilets that were in a disgusting state, cobwebs adorned the walls of the barn and all had to be brushed down and then the floor cleaned. The area outside the main doors was covered in cigarette ends and the kitchen surfaces cleaned and disinfected. We laid out the tables and set places for the 70 guests and all was set by the Friday night. On checking the barn on the Saturday morning rat droppings were discovered on the tables and it was decided that all the cutlery should be washed again. also a box of chocolates that had been left in the kitchen had been eaten by rats.


During the evening the electricity supply to the barn was continually going off plunging our guests into darkness - the owners representative blamed our bands equipment but it was proved later to be a fault in the barns heating system.


Throughout the whole of the hire period the owners representative was unhelpful, arrogant, rude and showed absolutely no interest in providing any service whatsoever.


We have complained to the owner that we did not consider the barn was fit for purpose and he has apologised and offered us £300 in compensation. We don't consider this is sufficient - does anyone agree?

Link to post
Share on other sites



Have you considered contacting the local council to check who issues wedding licenses and reporting this to them as well as the power going off with all those guest left in total darkness is also a Health & Safety issue and i would inform the local council where the venue was.

How to Upload Documents/Images on CAG - **INSTRUCTIONS CLICK HERE**

FORUM RULES - Please ensure to read these before posting **FORUM RULES CLICK HERE**

I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

Please Donate button to the Consumer Action Group

Link to post
Share on other sites

Firstly, did you take photo's of everything that was wrong?


Second, as it was a barn, was the venue in a built up area or somewhere you would expect mice/rats?


Thirdly, what do you realistically want in compensation? How much is real life (and not wedding land) did this affect the day?


As they have already offered over 10% it seems they are showing willing to negotiate. I know this is meant to be the best day of the Brides life, so the little niggles do get exaggerated and blown out of proportion and sometimes stand in the way of all the good points of the day.


You have to weigh up what you expect in compensation, what % of the day was really ruined and the hassle of issuing court papers.



Link to post
Share on other sites

Thanks for the responses -


Yes we took photos of the rat droppings on the tables and the chocolates


The barn was on a farm that has diversified and lets out its buildings to other companies. The response from the so called manager on mentioning the rat droppings was "didn't know we had a problem". However this is a venue that has a drink licence and provides a kitchen for preparing food - there should, in our view, not be a rat problem anywhere near the barn let alone their running around on tables laid for food consumption.


In terms of the amount of compensation that's the question I'm asking this forum - is c10% realistic or fair given the amount of work that we had to provide to put things right and to endure rudeness beyond belief.

Edited by Kilmington
Link to post
Share on other sites

Thanks for replying kilm,


As I stated earlier, as a Mum/Dad, you want everything perfect for your daughter. I know that if you book a wedding through a holiday company and it goes very wrong, you have greater comeback through law.


I'm really not sure if this is the same for a venue you hire (although I think it might me) I'll have to search for the right termanology, but it is out there.


Unfortunately we were not at the wedding, so really couldn't comment as to whether 10% refund would be appropriate. You have to stand back from being the parent and consider this amount for yourself.


Did you put this all in writing and enclose pics to the venue? Do the venue do other activities, like have a hotel etc, so you could ask for a weekend free for the 1st year anniversary?


From very personnal experience, your view will be more blinkered than normal due to being the parent (this is not a criticism :) ) Have you asked other party goers how the night was for them?



Link to post
Share on other sites

To be fair Rats and Farms go together like Bread and Jam they are always going to be around and if chocolate was left around it is a known fact that rats and Mice love it. Having said that once you had cleaned the property and rewashed the cutlery, did everything go off ok except for the electrics?

I would have thought that again this is a barn on a farm unless it was a complete new build things can go wrong (we live in house where we get a power cut at least once a week and no fault can be found) electrics do fluctuate but the owners have realised that there was a problem with the heating and have offered a partial refund. I am not sure that they could have known about the problem prior to the event as it could have only just happened so 10% dosnt seem unreasonable.

I am sure that it was a wonderful day, everyone enjoyed themselves and it wouldnt be a wedding unless there were a few snags it makes for stories to tell the grandchildren.

If I have been of any help, please click on my star and let me know, thank you.

Link to post
Share on other sites

local council, maybe interested, enironmental health if food prepared for consumtion with rats etc.

Also if there is an electrical problem, test certificate may be required and has it got a fire certificate.

I would ask for more and see what they say.

Link to post
Share on other sites
  • Recently Browsing   0 Caggers

    No registered users viewing this page.

  • Have we helped you ...?

  • Create New...