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A4E xxxxxxxx people over?

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Hello all, this is the first time ive used this website (infact, today is the first time ive even heard of it!)

 

First a little information.

To start, both me AND my brother are on Jobseekers allowance (there is little work we are qualified for in our area, gets snapped up quickly, meaning that alot of people are still looking for work, the jobs available are stuff like HGV drivers, Electricians etc, which both me and my brother are unqualified for)

 

We have both been referred to the A4E work program, and A4E has been doing nothing but mess around with me and brother because they send us Letters saying we had missed appointments that we never get told about!

 

The Jobcenter one day told me that i should contact A4E to arrange an appointment myself, which i did and attended, when there i made sure they had my contact information (address etc) correct, which they did, so i told then that because id not been recieving letters i would like them to email me all my appointments etc, which they told me was no problem, but today I have recieved an Email stating that i had missed an appointment yesterday (Monday the 6th) which they told me about in a letter (which, i had NOT recieved), and that I am being Sanctioned for 6months??

 

Is this level of incompetence normal for A4E?!

or are they doing it on purpose to try and get people off JSA?!

 

I emailed the A4E employee who emailed me about the sanction, asking if they can send me copies of the letters i have apperantly been sent, i will post here with the response i recieve.

 

Is there anything i can do about this stupidity?

Edited by honeybee13
Removing pejorative language.

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Is this level of incompetence normal for A4E?!

 

Well, one has only got to look at the news a few months ago to see that not only were A4E incompetent they were also involved in dubious legal practises.

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Send an email to all the board saying how 'tired you are with their incompetence of their staff which seems to be deliberate'.

 

Andrew Dutton Group CEO - krobinson@a4e.co.uk - That is the secretary, mark it 'For the attention of Andrew Dutton.

 

Nigel Lemmon Executive Director - mbrennan@a4e.co.uk - That is the secretary, mark it for atteniton of Nigel Lemmon

 

Include your full name and address, something might just come of it.

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Send them an SAR.

Also, any further dealings you have with them should be recorded. This means on the telephone - but even interviews where you should carry a concealed recorder. This will help - although it won't solve everything.

See what the SAR produces.

 

Get one of these - http://www.amazon.co.uk/gp/product/B006YBA0HC/ref=oh_details_o04_s01_i00

and one of these - http://www.amazon.co.uk/gp/product/B000GU88CQ/ref=oh_details_o04_s00_i00


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Work Programme providers are a joke, mine is too but it's not A4E, however now I only communicate with them via email and I am considering recording my appointments on my phone to prevent any future problems.

 

Hope you get it sorted, I'm in the process of battling my sanction and have MP's fighting with me.

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A4E doesn't sanction you, they recommend to the DWP you be sanctioned. You should contact the DWP, I'm guessing your local JC, and tell them the problem.

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I would tell DWP that I have strong reservations baout being involved with a company that has had so much negative press and allegations of werong doing and then make notes/recordings of everything that happens.

 

Andy

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A4E doesn't sanction you, they recommend to the DWP you be sanctioned. You should contact the DWP, I'm guessing your local JC, and tell them the problem.

 

Well in my recent experience and this comes from an MP, I was only sanctioned because my Work Programme provider told the DWP to place me under sanction, something I am fighting against with the help of my local MP and due to a missed appointment that was the providers error, I hope others don't get sanctioned for petty things like this but I can imagine they do, any excuse not to pay you.

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Is this level of incompetence normal for A4E?!

 

Well, one has only got to look at the news a few months ago to see that not only were A4E incompetent they were also involved in dubious legal practises.

 

I see, to be honest i sorta live under a rock, i dont keep myself apprised of recent news (or semi-recent) like most people, i had heard that A4E were essentially [edit]ing cash from the govornment, but i didnt know this was to do with their utter incompetence.

 

After i posted my first message I had called my local Job Center to ask what the hell was happening with A4E sanctioning me, they told me i should get in contact with A4E, which i did, i was told they would call me back in 15minutes, it is now 3 and a half hours after i had contacted them (I contacted them just after posting my first message here) and ive still had no call back, or response to my email.

 

Ill come back to posting tomorrow and see if they do actually email me back, or call me, i have also saved the 2 email addresses Conniff had posted (thanks for that!), and will certainly email them should i not recieve a satisfactory response (Infact, i might just contact them anyway!)

 

Thank you all for your responses!

Edited by honeybee13
Removing pejorative word.

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I might add too that according to the official figures Work Programme Providers (companies like A4E in other words) recommended far far more sanctions to the DWP than the DWP considered appropriate and duly enforced.

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Well, 2 days now and ive not heard a peep from A4E at all, im going to take Conniffs advice and email Andrew Duton and Nigel Lemmon to complain, and tell the job center i dont want any more dealings with A4E so they should refer me to a different agency.

 

Thanks for everything all! o/

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