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    • Agree it is not a modification that needs to be disclosed to Insurers as changing the seats has not changed the risk.  
    • Frpm David Frost and Robert Jenrick: 'Conservatives must show we respect the votes in 2016 and 2019 and not give the Opposition the chance to undo the benefits of leaving the EU'   Sweep away the Brexit gloom – or Labour will unravel a huge gain ARCHIVE.PH archived 22 Apr 2024 05:47:50 UTC  
    • Please please help we were miss sold full fibre by EE July 22  Install couldn’t go ahead no equipment sent and no. Survey it was hell  foind out no full fibre in road so we had to go back to cooper no choice we involved. Ceo and they put in a man from customer resolution s  he was vile he told me I had to go to engineers  something very odd about the ex resolution s in bt basically they took my drive up said they Would put ducting in ready for full fibre we have got £ 40 for a hours upon hours phones stress and more told to go to ombudsman  then bill was £35 we called twice told it was that price as they had treated us appalling two weeks later all sky package gets pulled we call again our bill goes to 165 the next two weeks was hell trying to get yo bottom why it’s off our package it was all on in the end I spent a day on the phone  341 mins was the call anyway I got to the bottom it was this resolution man coveting up the other issue another deadlock  to cover it all up  they hide data  ee did so couldn’t get the miss sell in writing I have now only from sept  Basically now we tried getting full fibre and they have found my drive had to be taken up again which has sunk .  The engineer has placed the wrong ducting again under my drive and need s to be taken to again apparently and the pipe sticks up middle of the drive near gate not behind look so odd it’s a big as a drain pipe open to water and it’s below touching the electrical cables to hot tub . I was sent a letter from the ex resolution to say I had stopped the work  I haven’t  it’s so sadistic she covering up for her mate in that team as the orginal install he didn’t check it had been done correctly  I took to Twitter and posted on open reach they ignored me then after 3 calls of two weeks they sent a engineer bt ignored me ceo emails blocked tag on Twitter unanswered then we get someone from twitter send a engineer he written report to say it’s dangerous since we have  had a  letter to say our problem can not be resolved  then a email to say sorry we are leaving and we can’t get into our account Bt will not talk to us ofcom tells us nothing they can do Citzens advice said go to the police  we can’t go back to virgin due so mass issue with them only option is sky  but point is they make out we have canceled we haven’t we have this mess on our drive dangeous work we are in hell  it’s like she covering up for this collegue it’s all very odd I am disabled and they like played mentaly with me open reach say bt resolved the issue no they have not  I recon they have terminated us making our we have  to hide it from mgt  Help it’s hell I don’t sleep we have 29 may we have tried  calling they just ignore me  at first they are so lovely as they say I am then they go to nnamager and say we can’t say anything to you end call  Scared police are rubbish I need help even typing is so painfull  Thankyou  anyone hello be so grateful     
    • There's a thread somewhere about someone sending the baillifs against Wizzair that is quite hilarious. I would love to see someone do the same to Ryanair. Question is, should you be the one to take that role. You are entitled to the £220, if your flight was from the UK. If it was TO the UK I suppose it is more of a grey area... though the airlines I know have been using £220 as standard. Not that surprising for Ryanair, the worst cheapskates in the universe, to go for the lower amount, and if you forward this to the CEO he will probably have a jolly good laugh and give his accountants a verbal bonus. After all he's the one who said and I paraphrase "F*** our customers, they'll fly with us again anyway". While we would all love to see Ryanair get wooped in court again, I have to join my fellow posters in thinking it's not worth the hassle for (hypothetically) £7 and not sure it will expedite the payment either. It's already an achievement that you got them to accept to pay.
    • The US competition watchdog has taken legal action to stop Tapestry's $8.5bn takeover of rival Capri.View the full article
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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GOOD (me sometimes) V EVIL (A&L)**WON**


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I agree that this may be safest if you want to keep your claim under 5k or A&L may ask the judge to combine the claims.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Thanks again for that advise, I shall wait until the 1st part of my claim has run its course and then start the procedure again for the remaining charges.I think I have about 9 days to wait before MCOL...................any body need a plumber? as I shall have to work a bit to pay for it :-) :-) :-)

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I have been looking around other banking threads and have a question for all you helpfull people out there. I live in Scotland and my banking address is in Scotland, can I use the money claim online service to claim back charges?............... I am not sure now after looking at a Halifax (I think) bank thread.I have been looking around for months at the various threads and I thought I was sure I could. :confused: ps I am very cheap but not nasty re plumbing LOL

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bsia666, like you, I thought I'd seen somewhere that you could claim in England as long as you were aware that you'd need to travel to England if it got into court, (on the whole an unlikely occurence).

Unfortunately I can't remember where I may have seen it, so can't say for certain.

 

I dare say someone will be along shortly to tell us whether we're barking up the wrong tree. :cool:

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Thanks Younganfree, I have always approached this process assuming I would have to appear in court. I have the mindset that the defendant will turn up for their case in court,they will defend my claim against them and therfore if I follow the tried and tested method on this site............I should have a researched case to present to a judge. I did think I could use MCOL basically the outset of my claim and tailored the amount I was claiming to suit (well under £5000 limit). I would have used my local court and made a series of claims (under £750 limit) if I could not. EDIT>>>>>(THIS NOT A GOOD IDEA AS OF 23.07.08 A judge has ruled against a claimant who tried to claim a series of separate claims and had the claim struct out) I have 7 or so days left before I have to file any claim,so I hope that somebody can clarify this for me. In the interim I shall delve into the murky depths of the CAG forums for more info. :)

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I have just looked at Govan Law Centre website and I can use MCOL. I have their webpage on my desktop but its been weeks since I looked on it......silly ol me again as I must have looked at all this months ago when I was putting my thoughts together.

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You will only be able to use MCOL if you use an address in England, and I believe that your letters should have been addressed to the English address too. I would be inclined to send a copy of your LBA to whatever address you decide on in England giving 14 days to pay or court action. Hopefully that should be sufficient to get round it.

 

I had no idea that you were in Scotland or my advice would have been entirely different.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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No, sorry I wasn't clear, I meant a bank address in England, maybe head office. I am sure I have seen other A&L claims done this way so read through more of the threads in this forum. Sorry I can't think who at this precise moment.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Caro I have had a look at my postings and in the one at 23.19 yesterday I posted my "banking address is in Scotland".............I should have made this clear, I was trying to say "my own personal banking address is in Scotland" .Im sorry I have not been clear with my posting.I have sent my LBA to the Narborough address.

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Use the advanced search tool and put the name Scotland in a search on the Alliance and Leicester forum, and also the A&L successes. See what you come up with.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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I have 2 - 3 days left before I have to think about filling in MCOL part of my process,cash to fund it may be another matter...........................................since I posted this I have found out that you need to use a friends or relatives address in England or Wales on your MCOL.

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My account was closed the other week (-£917.47) .I recieved an automated response letter stating - "Notice of intention to proceed with dept recovery action" in my post today and threatening court action in 7 days...............its too bad for them that I know some of my rights ,ONE BEING that when an account is in dispute as mine is, they should not start any proceedings to court.So I phoned and spoke to Sue at customer services,who agreed with me and advised me that there would be an extension until the 4th Jan,before any further action.Ultimately I would have got any CCJ removed as the A&L owe me £5,500 appox,but its much better to not have the CCJ to start with.:-) :-)

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  • 3 weeks later...

Hello bsia666-

I'm at the LBA stage but will be hoping for exemption on Court fee(on Benefit and sight problems worsening despite laser surgery). In view of your own botched op. probs and consequences, did you check out hardship exemptions?

Suppose you did, but just in case...Courts over Crimbo shut down for ever and you need to get this part rolling.

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Ampersand I dont qualify for any relief from paying the fee, I shall just have to do a home job to help pay for it :sad::) . I will be getting MCOL ready for this Thursday deadline, I hope it goes smoooothly.............ha ha. thanks for posting it helps morale and all the best on yer claim.

 

William

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