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    • Thanks for opening, it's been another rough year for my family and I've procastinated a little.. Due to the age of my defaults on this and other accounts (circa 2021), I really need to avoid a CCJ as that will be another 6 years of credit issues. Mediation failed as I played the 'not enough info to make a decision' however during the call for some reason they did offer settlement at 80%, I refused. this has been allocated to small claims track, court date is June 3 and I've received their WS. I'm starting on my WS and wonder what your advice would be given the documents they have provided?. They do appear to have provided everything required of them (even if docs could be reconstructions). Not really sure what my argument is anymore but I do want to attend court and see this through. Should a judgement be made against me then I will clear the balance within 30 days and have the CCJ removed - this is still possible isn't it? I'm going to be reading up today and tomorrow and hope you can provide me some guidance in the meantime. Thanks as always in advance
    • I have now received my SAR. It includes a great deal of information! Is there a time limit on how long account information is kept and/or can be provided to debtors? I have received many account statements which were not previously sent to me. I remember that the creditor should provide explanations of any acronyms and abbreviations that maybe used in the documents. Is this still the case? Also what, if any, are the regulations in regard to adding fees to a debt? Can fees be added to a debt after the court has approved a charge on a property. Perhaps due to the numerous owners of the debt, many payments I made were not properly recorded on the account, some were entered over a year after the payment was made! Following the Legal Charge, I paid every month until my payments were refused. I am trying to compute the over payments, but the addition of fees etc. is confusing me. Any comments and/or help would be appreciated.
    • did you submit your directions
    • They have defended the claim by saying that the job was of unsatisfactory standard and they had to call another carpenter to remedy. My husband has text messages about them losing the keys a second time and also an email. What do they hope to achieve??? Most importantly,  as far as I have seen online, now I need to wait for paperwork from the court, correct?
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

GOOD (me sometimes) V EVIL (A&L)**WON**


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I agree that this may be safest if you want to keep your claim under 5k or A&L may ask the judge to combine the claims.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Thanks again for that advise, I shall wait until the 1st part of my claim has run its course and then start the procedure again for the remaining charges.I think I have about 9 days to wait before MCOL...................any body need a plumber? as I shall have to work a bit to pay for it :-) :-) :-)

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I have been looking around other banking threads and have a question for all you helpfull people out there. I live in Scotland and my banking address is in Scotland, can I use the money claim online service to claim back charges?............... I am not sure now after looking at a Halifax (I think) bank thread.I have been looking around for months at the various threads and I thought I was sure I could. :confused: ps I am very cheap but not nasty re plumbing LOL

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bsia666, like you, I thought I'd seen somewhere that you could claim in England as long as you were aware that you'd need to travel to England if it got into court, (on the whole an unlikely occurence).

Unfortunately I can't remember where I may have seen it, so can't say for certain.

 

I dare say someone will be along shortly to tell us whether we're barking up the wrong tree. :cool:

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Thanks Younganfree, I have always approached this process assuming I would have to appear in court. I have the mindset that the defendant will turn up for their case in court,they will defend my claim against them and therfore if I follow the tried and tested method on this site............I should have a researched case to present to a judge. I did think I could use MCOL basically the outset of my claim and tailored the amount I was claiming to suit (well under £5000 limit). I would have used my local court and made a series of claims (under £750 limit) if I could not. EDIT>>>>>(THIS NOT A GOOD IDEA AS OF 23.07.08 A judge has ruled against a claimant who tried to claim a series of separate claims and had the claim struct out) I have 7 or so days left before I have to file any claim,so I hope that somebody can clarify this for me. In the interim I shall delve into the murky depths of the CAG forums for more info. :)

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I have just looked at Govan Law Centre website and I can use MCOL. I have their webpage on my desktop but its been weeks since I looked on it......silly ol me again as I must have looked at all this months ago when I was putting my thoughts together.

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You will only be able to use MCOL if you use an address in England, and I believe that your letters should have been addressed to the English address too. I would be inclined to send a copy of your LBA to whatever address you decide on in England giving 14 days to pay or court action. Hopefully that should be sufficient to get round it.

 

I had no idea that you were in Scotland or my advice would have been entirely different.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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No, sorry I wasn't clear, I meant a bank address in England, maybe head office. I am sure I have seen other A&L claims done this way so read through more of the threads in this forum. Sorry I can't think who at this precise moment.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Caro I have had a look at my postings and in the one at 23.19 yesterday I posted my "banking address is in Scotland".............I should have made this clear, I was trying to say "my own personal banking address is in Scotland" .Im sorry I have not been clear with my posting.I have sent my LBA to the Narborough address.

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Use the advanced search tool and put the name Scotland in a search on the Alliance and Leicester forum, and also the A&L successes. See what you come up with.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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I have 2 - 3 days left before I have to think about filling in MCOL part of my process,cash to fund it may be another matter...........................................since I posted this I have found out that you need to use a friends or relatives address in England or Wales on your MCOL.

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My account was closed the other week (-£917.47) .I recieved an automated response letter stating - "Notice of intention to proceed with dept recovery action" in my post today and threatening court action in 7 days...............its too bad for them that I know some of my rights ,ONE BEING that when an account is in dispute as mine is, they should not start any proceedings to court.So I phoned and spoke to Sue at customer services,who agreed with me and advised me that there would be an extension until the 4th Jan,before any further action.Ultimately I would have got any CCJ removed as the A&L owe me £5,500 appox,but its much better to not have the CCJ to start with.:-) :-)

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  • 3 weeks later...

Hello bsia666-

I'm at the LBA stage but will be hoping for exemption on Court fee(on Benefit and sight problems worsening despite laser surgery). In view of your own botched op. probs and consequences, did you check out hardship exemptions?

Suppose you did, but just in case...Courts over Crimbo shut down for ever and you need to get this part rolling.

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Ampersand I dont qualify for any relief from paying the fee, I shall just have to do a home job to help pay for it :sad::) . I will be getting MCOL ready for this Thursday deadline, I hope it goes smoooothly.............ha ha. thanks for posting it helps morale and all the best on yer claim.

 

William

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