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    • Hi I was being supplied my ovo after unknowingly being swapped from SSE.  My issues began when we had a smart meter fitted and our bills almost doubled overnight - we at the time assumed we were just paying not enough until then and just continued to pay the excess bills each. Month.    I would from time to time contact ovo and get faced with a call centre on South Africa of the most rude agents who would just hang up after hours of wait and I could not even get an acknowledgement of an issue with my meter.  At one point we were not in the property for like 4 months and the bills were coming just as high!  It was at this point I was sure something is not right and ovo only care to send bailiffs and started threatening us with a pay as you go meter despite me taking out a 3.5k loan to pay of my outstanding balance.  Around 1600 each on both gas and electricity.  This is where its gets really bad -  the very same day they sent me out a new bill saying the money paid already was only to cover up until the November previous and because its now Feb we owe another 1k.   By that August this had risen to over 3k and I still couldn't get anyone to even acknowledge a fault let alone fix it.    In despair I tried to swap suppliers and to my surprise octopus accepted us because even tho the debt is owed we are trying deal with.  During our time with them the bill was coming only on my wife's name as I was responsible for other bills and she this one - now that we owe them 3k they have magically started adding my name as well as my wife's to the same debt to apply double pressure and its showing on my experiwn report now with a question mark and 2700 showing in grey -  This was my wife's debt which we dispute we owe yet the have now sent me letter with both our names on from oriel and past due credit debt agencies - is this illegal and how can I get them to take my. Name of this and leave on wife's name as its so unfair they give us a both a defualt for wife's debt which we dispute anyway.    In the end about 3 weeks ago I wrote an email to their ceo and rishi sunak and low and behold for the first time in our history with ovo someone who spoke English contacted us and said she will look into our claim.    I explained to her that we feel our meter is faulty and despite me contacting them using WhatsApp email and phone I still have not got anyone to acknowledge a fault even. And that I dispute I Owe anything as my son was in hospital for 3 months and we stayed with him so house was empty and still. They were sending us super sized bills more than when we started at home.  She promised to investigate and a few days later replied that she is sorry for the poor customer service and offered us £50 compensation - however she also. Mentioned that she's attached statements for us confirming the payment for 3k I made was only up until Nov and in Feb despite me pay 3.5k nearly it's correct for them to bill. Me. Another £900 the very same day and she did not agree our meter was faulty and therfore the debt stands and she will not be calling it bcak from past due credit.  During my time with my new supplier post ovo, octopus I requested tehy check my. Meters because I felt they were faulty and over charging me and I got excellent response asking me for further details which I supplied and I got a. Response bcak within days to say my meter was indeed faulty and octopus have now remotely repaired it.   I then contacted the energy ombudsman and explained my situation how she at ovo tried to fob me off and demand I apy money we don't feel we owe due to faulty equipment we reported but ovo had to process or mechanism to deal with it or lodge complaint even without having to cc their ceo and our pm. And now I feel sick to think both husband and wife will get a 6  year default for debt which have a validity of a questionable nature.    I explained all this to the energy ombudsman and they accepted my case and I explained to them that my new supplier found my fault which ovo refueed to accept - I've uploaded the email from new supplier to ombudsman showing we had a fault.    My. Question is is there anything I can upload in defence of my case to ombudsman before they decide outcome ina few weeks    All advice greatly appreciated not only would I like advice on how to clear this debt but also how I can pursue ovo for compensation and deterrence for the future.  Thansk 
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Can you deal a better final full discount with DCA's like Lowell etc?


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i cannot see the point in paying a debt with a discount

 

something is wrong else they'd go for the whole cigar.

 

If it were me i'd pay nothing

 

lowells are taking you for a mug.

 

You mit as well burn it tha pay it off.

 

 

Dx

 

agreed!!! :)

If i help feel free to click star on my post. cheers

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Some people just want to get their feet cleared and get rid of their debts. Sax you MUST get it in writing that they accept your offer as full settlement plus that they or any third party will not peruse you for the remainder.

 

 

 

Also a company not supplying a cca does not make the debt unenforceable gust, suggest you have a read in the legal forum where many companies issue court action where a cca reply

has not been produced

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Also a company not supplying a cca does not make the debt unenforceable gust, suggest you have a read in the legal forum where many companies issue court action where a cca reply

has not been produced.

 

Hi thanks

 

So why have i been told this time and again here? see above #29 as i was told this previously on this forum.

 

I will just stick to my own business then in future. thanks

If i help feel free to click star on my post. cheers

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Thanks,

 

I will phone Lowells on Monday morning and confirm that they send me a confirmation saying the rest won't be passed on and the 50% is the final and complete settlement

 

I'll post the letter email from one of the accounts tomorrow and let you judge whether it needs more proof of settlement

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as in the thread you refer to gust you are being advised that if they do not reply to a cca you can then send an account in dispute letter - no where have you been advised if they don't respond this make the unenforceable.

 

no need to go in the huff...this is an open forum for exactly that reason so we can make a judgement on ALL the info or opinions provided.

 

Sax you can send your own full and final offer wording it correctly

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Please contact a member of the site team if you are offered help off the forum for a a paid or no win no fee service.

 

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Of course - that was the understanding i got from alot of the help i have received and reading letters etc.

 

apologies if i am incorrect - not in a huff, just stating i will shut my mouth if im incorrect. that is all.

 

this letter i refer to

 

http://www.consumeractiongroup.co.uk/forum/content.php?436-Failure-to-provide-a-copy-of-the-agreement-within-the-prescribed-timescale.

 

:)

If i help feel free to click star on my post. cheers

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I did make a point of saying if they didn't offer me a discount then my solicitor was filling for Bankrupcty and would probably wipe my debt clean :)

 

He had to go speak to a manager about the 50% discount offer

 

no thats juast a std ruse on the phone

which is why you should never really phone them

 

IF and a very big IF you do pay them anything...

 

you MUST make it a condition that ALL negative data is REMOVED from your CRA

& the debt is marked SETTLED not PARTIAL settlement.

 

if you get that in WRITING FIRST, then p'haps go for it.

 

else do not pay them.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Of course - that was the understanding i got from alot of the help i have received and reading letters etc.

 

apologies if i am incorrect - not in a huff, just stating i will shut my mouth if im incorrect. that is all.

 

this letter i refer to

 

http://www.consumeractiongroup.co.uk/forum/content.php?436-Failure-to-provide-a-copy-of-the-agreement-within-the-prescribed-timescale.

 

:)

 

gust i was going write the same as ida tonight but got beaten.....

 

no CCA does not prevent anyone from ASKING for payment

nor does it stop them trashing your CRA file too.

 

as for this 'un-en' thing.

 

you certainly wont be 100% protected from poss going to court

 

recon agreements, with a clear financial link & statements

have been knwn to be accepted by a judge

'

we dont 'like' the idea of or the ethos of un-en here at CAG

to be frank, thats debt avoidance,

or wriggling out of your debts by a paperwork 'error'

 

we'd rather help deal with actually matter in hand

and see if there is reclaiming to be done or actual wrongs against the consumer.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Ok guys, here is the one and only copy of an account he sent me, out of the 4 this is the only one he sent

 

Is there anything else the letter needs to state??

 

 

Lowell letter.pdf

 

Have removed lowell reference that could be used to identify you.

Edited by citizenB
removed personal info
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post 38

 

there is nothing there at all about how they will mark cra et all

or what about the balanace etc.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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ye but i bet it will be marked partial settlement with just your payment off full balance

thus leaving it open to further colletion.

 

please do as in post 38

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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I will dx

 

I'll call tomorrow and make sure they send me a letter from each account stating they will remove all negative data is removed and each one marked as settled NOT partial

 

Finally getting these debts sorted out is such a sigh of relief and I thank everyone for their input and help

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There saying the credit report will only state partial settled but the balance will say £0

 

They state the debt will not be sold on

 

After the payment is done then in regards to oft guidelines they will send a letter saying account is settled

 

If they don't I'm entitled to get the Data Subject Access of the call which states Lara Black said "we will definetly not sell this on and the account will be settled"

Edited by somethingelseplease
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then you might as well bun the money.....

 

i wonder why if they are reducing the bal to '0'

they wont mark it as settled?

 

because with no bal its settled...

 

as soon a you pay they'll put the outstanding back and pass it on

 

do not trust them.

 

settle and remove the default and any other neg markers no NODEAL.

 

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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She stated that the balance on the credit report will be marked as £0 and the account will be settled.

 

Oh I don't know what to do now, I just want this done and dusted!!

 

She read the letter out to me which they send after and it clearly said, the account once paid will be full and final settlement

 

She was saying that for example one account on the credit report will go from balance £685 to £0

 

Lara stated that if they did sell this on and that what she said was a lie it could be brought up in court as all calls are recorded etc

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Don't forget, they will say anything on the phone to get money out of you and then that can easily deny it later.

 

With respect, you are putting far too much trust in Lowell. As dx has said...DO NOT TRUST THEM.

 

IF (note the IF) cyou are going to pay then you need the full and correct terms of any settlement arrangement in writing BEFORE you settle, not rely on a letter coming after the event.

 

These outfits run a business model which is purely designed to get money out of people, they have no interest in treating helping you whatsoever.

 

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:thumb::thumb::thumb:

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Hi Saxo, looking in as asked.

 

What do you need? A letter drafted to make the F&F?

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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IF (note the IF) cyou are going to pay then you need the full and correct terms of any settlement arrangement in writing BEFORE you settle, not rely on a letter coming after the event.

 

What about that letter on page 2? That's the proof they say there sending me which does state 'must receive your £xxxx as settlement' ?

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No Brigadear, It's just a bit of input regarding this situation from you also as I have spoken to you before about things.

 

I understand that I should not make payment until I have it clear in writing that the debt will be 'settled' but Lowells say they will settle the debt (which is stated in the letter page 3) and won't pass it on. Even though the debt is partial settles they can still sell the remainder on, but Lowell are saying they won't and can't send me another letter stating they will mark the debt as settled

 

Can you look at the letter on page 2 please, this is the letter they are sending me in regards to all 4 accounts....

 

I take it from everyone's advice that, that letter doesn't have all the necessary characteristics which tells you the account will be closed and def settled

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What about that letter on page 2? That's the proof they say there sending me which does state 'must receive your £xxxx as settlement' ?

 

It doesn't confirm what they will put on the CRA file and it doesn't confirm that they will not sell the balance on.

 

It is not a letter you can rely on in respect of those points.

 

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Hi Saxo, The F&F letter Must be explicit in it's demands

 

eg I require written confirmation that :

1. ALL credit reference agency files are marked ''SETTLED'',

given that this a full and final settlement I do not consider

partial settlement is a suitable entry.

2. Any remaining balance will not be sold or assigned to ANY 3rd party.

3.The amount offered is confirmed as agreed between us.

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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