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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Stopping my child tax credit


baka
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Hi im a single parent with 3 children , ive been seperated for about 4 years although 2 years ago i tried to reconcile with my ex , which didnt work out and i was left pregant with my youngest child , Ok heres the problem ive recently recieved a letter from tax credits saying they wanted me to contact them , i did and they informed me that i would have to produce my ex partners adress , where hes been living for the last 3 years , i told them that i had no idea of his adress and they told me they would cancel my claim if i didnt produce the adress or tenency agreement for him , that was a week ago and today i find that they have stopped my payments , I went to a citizens advise and was told that tax credits would have to send an ofical letter confirming cancellation of my claim before they could stop my payments and that i should wait for letter from them . Then today they have stop my claim and no letter has arrived yet , surely they cant leave me without money especially when its not my fault and i have a small baby , please if anyone can advise me i would really greatful .

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  • 3 weeks later...

I am in almost the same situation as you and this has never been mentioned to me. My ex has never been a factor in my claim. I would go to your local MP (mine has been very good) and also to go to claim Income Support. I renewed my claim two months ago and have not had a letter confirming the changes which leads me to believe that they have a postal problem.

 

Good luck.

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Thank you for your advice , i will definetly go and see my mp , at the moment they have stopped my payments and i have claimed income suport so im living on that £ 145 every two weeks its really hard !

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