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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.


      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Gym fall - advice

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Hi can anyone offer me advice on whether to make a claim against my gym?


I fell there last week and am being treated for a broken bone in the base of my thumb and have extensive bruising on my back as I fell onto a machine.


I was in a class situation and tripped when trying to get around a machine in order to get more space.


The instructor took a quick look at my hand and sat me down while she carried on with the class. I was in a great deal of pain, but I got no medical attention. Apart from giving my name and address I played no part in filling in the accident book and was told (by her teenage daughter) the instructor would fill it in with my injuries later (although she could not have known my injuries).


Despite the other gym members' showing concern (unfortunately I don't know them), the instructor seemed determined to stay well way away from me - at which point I left.


Does anyone know whether there is any legal requirement for them to help me if I fall? And has anyone claimed for this kind of thing?

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Hi Suki and welcome to CAG


It sounds like the class instructor (CI) wanted either to carry on with the class or to keep away from you. And, in today's Culture of Blame, you can understand why.


However, I would have expected the CI to call a trained First Aider to assess your condition.


1. Did you ask the CI for help or to call for an ambulance.


2. Was the gym made aware of the incident.


3. Was the CI a member of the gym staff or an independent instructor.


4. How did you leave the gym and get home.


5. When and where did you learn of the broken bone.


Does anyone know whether there is any legal requirement for them to help me if I fall?

The gym has a general duty of care for it's members.


And has anyone claimed for this kind of thing?

People claim for all sorts of things these days and I'm sure there are No Win, No Fee Lawyers who would be happy to try to blame the gym and get you compensation.


From what you've said, the gym is not responsible for your accident or injury.


They may have been negligent in failing to assess your condition and/or seek medical help for you if you needed or wanted it. But if you were able to leave the class and then leave the gym, staff may not have even have realised you were injured.



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