crap 1 week old washing machine went bang -need help -

[mak1968]

hi all, Im hoping someone can help me as Im just so fed up.

 

Bought a beko washing machine online from comet on mon 9th july.

was delivered on thurs 12th july,

blew up today 17th july.

 

Have been backwards and forwards to both comet and beko.

they say an engineer has to come out to inspect before anything will be done

and that if found to be incorrectly installed the charge will be down to me.

 

I know the machine was installed and operated correctly and in accordance with the user manual.

 

However as an engineer cant come out until mon 23rd

I feel Im being left without a leg to stand on and have no reproach whatsoever.

 

The machine was installed correctly, its quite plainly a duff machine,

it went bang then smelled of burning mid cycle,

so Ive also been left with a washload ive redone by hand and a drum full of water.

 

machine wont turn on and has no lights anywhere.

 

can somebody please advise me where I stand as I dont want a repair if its offered,

and I wont be buying beko or from comet again.

please help me.

thank you.

[mak1968]

hi all, Im hoping someone can help me as Im just so fed up.

 

Bought a beko washing machine online from comet on mon 9th july. was delivered on thurs 12th july, blew up today 17th july.

 

 

Have been backwards and forwards to both comet and beko.

they say an engineer has to come out to inspect before anything will be done

and that if found to be incorrectly installed the charge will be down to me.

 

I know the machine was installed and operated correctly and in accordance with the user manual.

However as an engineer cant come out until mon 23rd I feel Im being left without a leg to stand on and have no reproach whatsoever.

 

The machine was installed correctly, its quite plainly a duff machine,

it went bang then smelled of burning mid cycle,

so Ive also been left with a washload ive redone by hand and a drum full of water.

 

machine wont turn on and has no lights anywhere.

 

can somebody please advise me where I stand as I dont want a repair if its offered,

 

and I wont be buying beko or from comet again.

 

 

please help me.

thank you.

 

Edited July 17, 2012 by citizenB
spacing

[daipp]

Cover yourself immediately and put it in writing to the store that you are rejecting the washing machine.

[dx100uk]

DSR rules and SOGA

 

you are entitled to a new machine or complete refund.

 

DONT be fobbed off.

http://www.oft.gov.uk/business-advice/treating-customers-fairly/sogahome/forcustomers

 

 

also how did you pay?

 

if by a card then under section 75 they are equally responsible.

 

phone your card supplier.

 

dx

[mak1968]

thanks both for your advise.

We rang consumer direct for clarification on what we should be requesting,

twice we were told we didnt need to have an engineer out before we demanded a refund/replacement

and on the 3rd occasion (having been in touch with comet in between times stating what cd were saying) we were told that we DID have to have an engineer call out

- that being comets' rights.

 

So were even more confused now and have left it that an engineer will come on monday after which we can ask for a refund/replacement. what a total farce, on all fronts.

[dx100uk]

Its a new machine it should be replaced without question!!

 

what do yr credit card company say?

about a claim under sec 75?

 

dx

[mak1968]

not according to comet, and problem with sec 75 is you have to fill in form from credit company, then they refund half the amount paid and pursue comet for the other half which we may or may never get apparently.

comet insist its their right to have an engineer call (beko engineer) before anything else is done.

wish Id just bought 2nd hand like ive always done the hassle is ridiculous and I just dont need it currently.

why do companys feel the need to stitch people up these days? Im not lying, machine was installed in accordance with written instructions - simple. I have done nothing out of the ordinary with the machine and dont understand why I should feel like Im in the wrong!

thanks for your help and guidance, it really is appreciated.

[dx100uk]

comet are wrong

credit card company are wrong

 

you are being fed rubbish.

 

http://www.financial-ombudsman.org.uk/publications/ombudsman-news/31/creditcards-31.htm

 

http://www.legislation.gov.uk/uksi/2000/2334/contents/made

 

dx

[s12345a]

not according to comet, and problem with sec 75 is you have to fill in form from credit company, then they refund half the amount paid and pursue comet for the other half which we may or may never get apparently.

comet insist its their right to have an engineer call (beko engineer) before anything else is done.

wish Id just bought 2nd hand like ive always done the hassle is ridiculous and I just dont need it currently.

why do companys feel the need to stitch people up these days? Im not lying, machine was installed in accordance with written instructions - simple. I have done nothing out of the ordinary with the machine and dont understand why I should feel like Im in the wrong!

thanks for your help and guidance, it really is appreciated.

 

You'll probably find that Comet only want to come out and confirm that it is faulty. I appreciate that it isnt switching on but I think it is standard procedure for them to inspect it before any further action is taken. When they send out one of their techies, they will probably just advise you to go to store and get and exchange or full refund. They probably insist on coming out and taking a look at it before they do anything as there are a few people (I'm not suggesting you by the way) who lie about "self made" faults and try to blame it on the manufacture of the machine just to get a refund.

[dx100uk]

own thread created.

 

dx

[rebel11]

Hi mak

 

How did you pay for it?

 

Have a read of 12 and 13 in my signature.

[charterman]

If you paid for it with a credit card then they are responsible as well as Comet so ask for a refund from your credit card. The other option is to write to Comet plainly stating that you are rejecting the machine as it is unfit for purpose under the SOGA and that they must collect it within a certain time frame. If they don't then charge them storage for it.

 

Do not go down the route of accepting repairs. This can lead to all sorts of problems later if something else goes wrong. They will claim that you accepted it with it's problems etc. You want your money and nothing else so you can go to a better retailer like John Lewis who will price match and have a better reputation if things do go wrong. Their own brand washing machines are rated highly.

 

The CEO of Comet is Bob Darke. His email address is: [email protected]. The head office is in Hull. Tel 01482 592000.

 

Don't be afraid to say that you will sue them in the small claims court. Unfortunately Comet is one company doesn't respond until this point is reached. You can sue without leaving your computer. Check out

http://www.moneysavingexpert.com/shopping/consumer-rights-refunds-exchange.

[dx100uk]

well the ops never been backin a month so we dont know

 

dx

[GorgieBoy]

If you paid for it with a credit card then they are responsible as well as Comet so ask for a refund from your credit card. The other option is to write to Comet plainly stating that you are rejecting the machine as it is unfit for purpose under the SOGA and that they must collect it within a certain time frame. If they don't then charge them storage for it.

 

Do not go down the route of accepting repairs. This can lead to all sorts of problems later if something else goes wrong. They will claim that you accepted it with it's problems etc. You want your money and nothing else so you can go to a better retailer like John Lewis who will price match and have a better reputation if things do go wrong. Their own brand washing machines are rated highly.

 

The CEO of Comet is Bob Darke. His email address is: [email protected]. The head office is in Hull. Tel 01482 592000.

 

Don't be afraid to say that you will sue them in the small claims court. Unfortunately Comet is one company doesn't respond until this point is reached. You can sue without leaving your computer. Check out

http://www.moneysavingexpert.com/shopping/consumer-rights-refunds-exchange.

 

Just a correction on the email address for Bob Darke it is ,

 

[email protected]

 

Which will arrive at the Directors Office they usually respond within 48hours

Edited August 29, 2012 by GorgieBoy