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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Seems to happen all the time - my father in law's meds were changed for the same reason!

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In this area the PCT pharmacists visited each practice and went through the repeat prescriptions. if there was a cheaper alternative (of the same medication) the GPs were asked (or instructed) to change to the cheaper one. In one particular case a patient had been prescribed a dispersible (and more expensive) variety of medication as he had difficulty in swallowing and this was queried by the pharmacists. When I explained WHY the more expensive meds had been prescribed, there was no problem.

 

Of course, it is cost cutting, but if a GP can make a case for a particular variety of mediation, in my experience it's usually OK.

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Isn't this what we should expect from our health service and every public body? We hear stories of the NHS issuing prescriptions for gluten free food amounting to over 40 pound cost to the taxpayer, when an individual could buy it in a store for just a few quid. Millions of pounds are wasted in this way. If we all ran our family budgets the way the dunderheads in the NHS do, we'd be living in cardboard boxes under Waterloo Bridge.

 

The crux of this is whether the cheaper, replacement drug is as effective and has no increased side effect risks. I would be doing my own research on this, not just believing what I'm told by a doctor. GPs work for themselves. Cynically I would be wondering whether they were pushing this replacement for their own self-gain. Are the PCTs (or whatever has replaced them) offering bonus payments or penalising GPs if they do not convert a percentage of patients over to the cheaper alternative? This has happened in the past (and maybe still does) where GPs received payments NOT to refer a patient to hospital. Hospitals were postively encouraged to discharge patients when they were not fully well and received extra payments when (surprise, surprise) the patient was re-admitted.

 

The NHS is, I believe, currently being sued by the makers of a drug licensed for macular degeneration because the NHS was using a far cheaper alternative which is not licensed to treat this disease, but has shown to be just as effective. NHS drug budgets are limited. This switch could mean that far more people could benefit from treatment.

 

The only thing I would ask of the scientists, health-care professionals, organisations such as NICE etc, is that they are open and transparent about about any issues. Cost-cutting is fine, but it should never trump patient welfare.

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Certainly agree with most of your points but feel that the gluten free food example is not perhaps the best one do use. Most of us take foods for granted but a Coeliac can't just eat a sandwich or biscuit and is forced to buy eat are in many cases very expensive gluten free alternatives. At around £2.50 for a small loaf or £1.50 for around 10 plain biscuits although the majority do not ask for presciptions, there are a large number of people who simply can't afford not to have that cost subsidised (I think only bread is available on prescription anyway). You could equally make the same argument against IVF on the NHS.

 

As with prescription drugs the main problem is the high cost of the product every bit as much as whether there is a need to prescribe them.

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I'm not saying that we should not treat coeliacs (or IVF) on the NHS, but that the NHS financiers/procurers have to be more canny with our money. Historically, like most public organisations, where they do not have to generate their own funds, there is an easy-come, easy-go attitude.

 

The cost (to the taxpayer) of a prescription to those that pay is so much more than 7.65 when you take into account the generating and processing costs. So issuing a prescription for say paracetamol which can be bought cheap as chips own-branded in Lloyds or Tesco is not intelligent.

 

I do want the NHS to be discerning in what they buy, whether it be drugs or lightbulbs or surgical gloves for in-house use, to make sure they are getting the very best deal. It is thought that the NHS could save 500 million pound a year by being savvy in this area.

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