HFC Bank / Beneficial Bank PPI claim

[Bohdi007]

Hi All

 

I am new to PPI claims and would like some advise if possible.

 

I have discovered through looking back over old paperwork I have paid PPI insurance on a Beneficial Bank loan I had back in 1998 which I never agreed to. I was told I had to take out this insurance in order to get the loan. I was working FT and had no requirement for this

 

Loan was approx £1500 PPI charge was approx £395

 

I have today rang through to HFC bank 0845 6023793 who advised me that they have no record of my account and that I would need write to their complaints department proving that I have paid PPI. They have asked that I send in a copy of my agreement and also a copy of the bank statements proving I have paid the PPI.

 

Although I do have the original copies of the agreement unfortunately I do not have a copy of my bank statements going back that far. Does this mean I have no chance of claimimg this PPI. If I do still have a chance is there any advice you can give me to take this further and is their a standard letter template I could use

 

Thanks for your help

 

Regards

B

[honeybee13]

Hello and welcome to CAG.

 

I'll move your thread to the PPI forum, where the guys should be able to help you. I'll PM you a link.

 

My best, HB

[Bohdi007]

Thanks for your response and re directing to the correct forum. Still waiting for some advice but hopefully will get omething soon

[ims21]

Hi

 

If this loan was paid off more than six years ago then they may well have no record of it as they may have destroyed all of the data.

 

If it were me I would try a SAR to HFC. I may have been lucky but I got a full transaction history going back to 1989/90 from them. If they don't have any data then they should send the fee back. There is a template for SAR in the CAG library, the link to which is at the top of every CAG page in green.

 

If the loan ran it's natural course you could start your preparation for a formal claim by reading the thread linked at No.1 in my signature and use the spreadsheets at the end to work out the claim amount.

 

Also go to the fos website and download a consumer questionnaire for completion.

 

The fact that you were working full time isn't itself a reason for a mis-sale but putting the PPI onto the account without your knowledge is. Also have a read in the PPI stickies and the thread "Notes for Claimiants" as this has other useful information on mos-selling criteria.

 

ims

[Bohdi007]

Thanks for your response. My main concern is that they are happy to look at the case however they have asked me to send in the origianl or photo copy of the agreement forms which I can do. I cant however send them any bank statements they require as I dont have these. From what I understood from my call, without the bank statements there is little they ca do in terms of refund. Is this a fob off or should my agreement forms be enough.

 

I will request a SAR in the meantime

[ims21]

If it were me I'd get a claim in regardless.

 

You can send them the copy of the agreement with the claim forms. At that point you would, if you wish, ask them to prove that this loan account wasn't paid and on what evidence they base that excuse.

 

One thing is for sure, if you don't put in a claim you won't get anything back.