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    • I also asked you whether the image which I posted above might be a photograph of the same van. You haven't addressed that question
    • Hang on, I've had another look at the diagrams. I now understand that you swerved left into the inside of him and then into the parked car behind him. This means that he must have been extremely prominent into the oncoming flow of traffic. Clearly he was trying to cross the road in order to drive off on the side of the road opposite to you. Somewhere I saw that he was apparently stationary. Can you tell us more about that please.  
    • Please post the images of the damage. I don't understand that if the van was pulling out for your left that you swerved left because that would take you towards the van. I would have thought that you would swerve away from the van – swerve right
    • I don't remember exactly what type of vehicle was parked in front of the van, as there was vehicles lined up, parked along my left side. The car that was parked behind the van was MR T's vehicle, if you look at my previous photos i attached, it will explain it better.   So as the van pulled out i breaked- the ice skidded my tyers- i quickly tried to swerve to avoid the van ( i swerved in the left direction ) my right side of my car hit the drivers side of his van. The ice skidded my tyers and sent me into the back of the parked car ( mr T's car) 
    • Could this be the same van?  Is that where it was parked - even if it was not the same one?  
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    • Ebay Packlink and Hermes - destroyed item as it was "damaged". https://www.consumeractiongroup.co.uk/topic/430396-ebay-packlink-and-hermes-destroyed-item-as-it-was-damaged/&do=findComment&comment=5087347
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    • I sent in the bailiffs to the BBC. They collected £350. It made me smile.
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    • Hi @BankFodder
      Sorry for only updating you now, but after your guidance with submitting the claim it was pretty straight forward and I didn't want to unnecessarily waste your time. Especially with this guide you wrote here, so many thanks for that
      So I issued the claim on day 15 and they requested more time to respond.
      They took until the last day to respond and denied the claim, unsurprisingly saying my contract was with Packlink and not with them.
       
      I opted for mediation, and it played out very similarly to other people's experiences.
       
      In the first call I outlined my case, and I referred to the Contracts (Rights of Third Parties) Act 1999 as the reason to why I do in fact have a contract with them. 
       
      In the second call the mediator came back with an offer of the full amount of the phone and postage £146.93, but not the court costs. I said I was not willing to accept this and the mediator came across as a bit irritated that I would not accept this and said I should be flexible. I insisted that the law was on my side and I was willing to take them to court. The mediator went back to Hermes with what I said.
       
      In the third call the mediator said that they would offer the full amount. However, he said that Hermes still thought that I should have taken the case against Packlink instead, and that they would try to recover the court costs themselves from Packlink.
       
      To be fair to them, if Packlink wasn't based in Spain I would've made the claim against them instead. But since they are overseas and the law lets me take action against Hermes directly, it's the best way of trying to recover the money.
       
      So this is a great win. Thank you so much for your help and all of the resources available on this site. It has helped me so much especially as someone who does not know anything about making money claims.
       
      Many thanks, stay safe and have a good Christmas!
       
       
        • Thanks
    • Hermes and mediation hints. https://www.consumeractiongroup.co.uk/topic/428981-hermes-and-mediation-hints/&do=findComment&comment=5080003
      • 1 reply
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Currys rejected Television claim. "RESOLVED"


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Being mis-soldlink3.gif cover is one thing. It is a whole other thing to try an deliberately get them to make a mistake. Again i've never had issue with the Coverplan/Whatever happens. If I want it, I take it. If I don't want it I politely say no thanks and that is that. I know what it does and I know what it doesn't cover. It does have benefits that the SOGAlink18.gif and house insurance has drawbacks on, these aren't denyable facts. But it's down to the consumer to decide if it's right for them in their case.

 

A mistake sounds awfully like an error, no I was thinking if you are going to take this cover, see how they describe it, and ask them things like "if I drop it, what happens?" etc. You will find some that blatantly lie. There are staff who seem pressured to sell these policies. As I said, they sell these as insurance without subscribing to the rules and regulations that come with the selling of insurance. My opinion is this is wrong and the floodgates reclaiming these policies may soon open.

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

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I don't need to.

 

'Rebel11 - I have seen many a TV lifted in Curry's and only ever seen the two wheeled trolleys used - sorry. So it's certainly not the rule that they are carried by one person. If we were talking about a 24" TV then it's a different case entirely. But we aren't.'

 

'Oh and rebel, please don't assume to tell me what I believe to be true or not.'

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please don't turn this into a bickering match!

The op asked for help, lets try to do that.

Right or wrong the policy was sold as whatever happens.

The very minium you require is a full explanition as why your claim was rejected.

Don't let them get away with it, court can cost as little as £30+ pounds

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Just letting all you guys know... sent that letter off the other day, n recieved a letter from currys today saying their replacing my televsion, need to go down today and get one, they have given me a much higher value than i paid for mine, so big bonus... So Gary Perryment must of sorted it n just didnt bother getting in touch again as its 30 days since contacting him again. They also said my knowhow has been canceled... so i hope i can re open it with my new television and be more careful.

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Where's the bickering?, it looks like Danny's got the help and has resolved the issue. Clearly every employee in Curry's

adheres to Health & Safety and uses a trolley to complete tasks.

 

please don't turn this into a bickering match!

The op asked for help, lets try to do that.

Right or wrong the policy was sold as whatever happens.

The very minium you require is a full explanition as why your claim was rejected.

Don't let them get away with it, court can cost as little as £30+ pounds

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No not answers or anything, just there giving me 849 cash value :), got a new Samsung 46 3D TV that i was hustled into getting when i had my heart set on a LG 42 for the same price.. he persuaded me active alot better :/ and to get a £279 surround sound system with a 100 knocked off HAHA. so went for it. Says it has built in freeview yet that dosent work need to get it sorted..

 

This time... it was brought over in a trolley, my face lit up.. they did all the work put it in my car the lot and i got some friends to help with the rest. :)

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this samsung is apparently the best out their for quality wise part from the panasonic one that was 300 more.....

 

 

But i find the 2D to 3D conversation not very noticable, and everytime ive used it its given me bad headaches and sore eyes, might have something to do with changing the settings to it now and then, my last one was passive but i only ever bought two 3D movies with it and watched them, so i wouldn't know how id feel if this one was a passive tv.... AHHH, dilemma!!

 

Feel like a wrongun taking the TV back to be swapped but end of the day if its not what was expected and what he made it out to be then i should.

 

Im on the 3rd floor in my house the top and its used by a arial cable thing, last TV i broke i had freeview like 15 channels all very good quality, but most i can manage from all the televsion options on this one is channel 1-5 very bad fuzzy!!

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The roof aerial on my flats gives me 115 channels on the built in freeview tvs, no HD on that so I might get a booster aerial.

 

I got my TV from Currys and cancelled the insurance as I couldn't afford it after being made redundant.

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