Currys and Another problem

[jjandbump]

This is a long one.

We were sold a cooker in April 2010 - when we were there they said the cooker had the gas safety shut off, about 4 months later we came home and the dog hadknocked the gas on and there was no shut off! something I was so instantant about at the time.

It took me battling until Jan 2011 to get this sorted, which was only done by the issue of a court claim, where legal services, finally acknowledged me , and it was exchanged for one with the FSD.

Right the agreement not to take any further action was they would come and fit it,they would also supply me with an extended cover. They refunded the origin alone, and issued me a new policy which was valid until 2016 (5 year cover)

Last night I got home and put the kids dinner in and then went back 1/2 hour later and was not cooked at all, the oven had packed up.

Called the "whatever happens" and was told my policy was cancelled their end by Philip! no one can tell me why, no one can help.

legal services cannot take calls as no one has their number, BUT they have said for £200 they will come and look at it!

I’vebeen in the store they says it’s a mistake, I have emailed legal services, but do not expect a reply as didn’t get one until it was due to go to court.

I donot know what to do 17 month £600 cooker not working, HELP.

they have never told me the "new" policy was cancelled and it looks like they have cancelled them in error but not helping one bit!!

I really really need advice, if anyone can help me I would be very grateful.

I can’treally wait all the time it took before, and at the moment can’t afford a newone!

GRRRRRRRRRRRRRRRRRRRRRRRRRRR-

Edited July 25, 2012 by citizenB
increased font size

[citizenB]

Ok, do you have anything in writing to confirm that the cover was extended ?

[jjandbump]

yes i have a policy and they canceled it the same day!

 

it clearly says policy start 20/02/2011 end date 19/02/2016

[Guest Paul - CurrysPCWorld]

Hi JJ,

 

Sorry to hear of the problems with your cooker. Having read your post I would like to ask you to email me at [email protected] Please include your full address and postcode and any receipt details (receipt number, branch, date of purchase).

 

Once I have these details, I will look into a resolution for you.

 

All the best,

 

Paul

The KNOWHOW Team

[citizenB]

yes i have a policy and they canceled it the same day!

 

it clearly says policy start 20/02/2011 end date 19/02/2016

 

Hello jj, please contact Paul on the contact email above. Hopefully he will be able to resolve this for you.

 

As you have the policy, I do not think it can be denied and I am sure that they will realise this.

[citizenB]

jj, when you contact Paul above, I suggest you pop a link to this thread and mention that you are a CAG member in the subject line so he can identify you.

[rebel11]

Hi jj

 

Please let us know how your problem has been resolved, it could help fellow Caggers.