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    • I have an interesting thought and one that I wondered if people had any advice.   I work within a Support Environment assisting customers with issues on their Telecoms based products. B2B.  Broadband, Phone Lines,  Mobile Apps. Help companies stay connected.    Yesterday I had a phone call with a customer, They had sent in a request to action next day by 4PM.  They called yesterday to reach me to query as they hadnt recieved an email confirming it would be done. We send emails saying "Thank you for getting in contact your case ref is xxxx" But nothing Human.    I answer the phone, check the case - Tell him its been allocated and will be dealt with by an engineer accordingly.  He asks for a timeframe and i explain that they will be completed accordingly by the time he has requested - 4PM.  Essentially the call isnt anything special - Just try to explain it will be dealt with.    Customer hangs up. Calls back instantly 10 mins later and asks the same question again in which we get a notification accordingly.  I pick it up and email to confirm if will be done.    The response - "I recieved a cold response and didnt feel very welcome over the phone.  "I am disappointed in the attitude from the call"   Yes we all get customers like that....    ----------------------------------------   Ill be honest - I am quite direct in my approach in life but its just a personality thing...  But the reason for the thread is this...    Is this a warning sign that I have run my course with the Telco Industry? Im consistently having these issues and it feels like my brain cant take much more of these people. Part of the reason these days that im miserable isnt because of COVID but because of people crushing my spirit and sense of humour... Should it be time i look for a new career path? Im early 30s. Is it too late?   FKO
    • Is the seller of the wheels a private seller or a commercial seller? It seems to me that the responsibility lies with the seller. How much are we talking about here in terms of wasted delivery fees?
    • I think that dealing with Amazon by written messages is going to be a frustrating business and almost impossible. They aren't used to this kind of thing at all and I think you will have a lot of difficulty managing to get your letters read by somebody in the right department with the right authority. I think it will be a very long winded business. I think you are going to have to concentrate on trying to talk with a reasonable customer services person and make sure that you get chat records or record your calls on everything. You will probably be promised that they will get back to you – but you will have to ask for a time for responding and then you will have to ensure that that happens. There is no reason for them not to come back to you within a couple of days. I think it's going to be a hard slog. You have a reasonable chance of suing Amazon successfully. You have a better chance of seeing Hermes successfully – but for less money. I would normally suggest writing in order to get a proper paper trail – but I think that dealing with Amazon is going to be a very different kind of matter. Concentrate on quick access to the customer services but making sure you keep records of any exchanges you have. I'm not sure that we have ever had anybody sue Amazon so far and from where I am, sitting in a spectator seat – nice and comfortably – it might be a very interesting experience. Of course you are at the coalface!
    • Proportional representation would be a start, but I can't see the Conservatives voting for that now they've redrawn the constituency boundaries to suit themselves. Turkeys, Christmas and all that.
    • Sorry to hear about your problem, it's horrible when people take advantage like that.   I don't want to add to your woes, but road tax is not transferrable to a new owner so when he said 'road tax is paid so I have not to worry', he was wrong. See here:   https://www.gov.uk/sold-bought-vehicle   The last thing you need right now is another problem, so I'd either take the car off the road and make a SORN declaration or tax it as soon as possible. If you are planning on making life difficult for the seller then don't be surprised if he reports you for no tax!   I hope it all works out for you.
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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
      We had a 10yr  finance contract for a boiler fitted July 2015.
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
      You only have to look at TrustPilot to get an idea of what this company is like.
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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I've moved to UK nearly 4 years ago.

I left a very good,

managerial job in my country to join my british husband.


After 4 month intensive job hunt I have found an admin job in one of non profit organisations.

I accepted the fact my employer ''didn' recognise'' my previous experience asking me to gain some British office experience,

and it worked pretty well.


after one year I was given more responsible role but then I left for my maternity leave.


The organisation underwent loads of changes while I was away, the role given to me before I left was terminated.

I am now working part time since nivember.

I didnt get my new contract yet, they never gave me my new role name so decided to put an admin assistand in my emails just because I thought it's nice to have a role within the office.


. I feel like a thing. People (other workers) are comming into the office asking my manager if they could ''rent'' me for half a day, day or so

,just as though I am her personal belonging.


I am never asked if I am busy at certain moment, I am just given an order.


When I refuse my manager is ignoring me for the rest of a day.


If I am not helping other people I am usually given tasks like:


cleaning up cupoards,

addressing envelopes also

carrying boxes.


When I am asking for more responsible tasks and more work i am given some data to entry.

The unfortunate thing is that I've started to believe I am useles and not qualified enough to work in this country which,

makes me feel terrified to loose this job even though I hate it.


I used to be a manager in a busy office working with some of the biggest factories in Europe

and now im cinvinced I am not good enouth to shred a piece of paper in UK.


although people are friendly their actions towards me makes me feel worse than they are.


there i loads of jokes about my nationality which started to bother me now as they are usually said in front of visitors in the office.

what do you think about it? Am I just being dramatic?:???:

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In my humble opinion no you are not just being dramatic. Some of the things you have described like the jokes are completely inappropriate and can never be condoned or justified. The fact that they are said in front of visitors to your office makes it even worse.


Regardless of what country you come from, you are a human being and this affords you certain rights including the right to be respected and treated with dignity. Sounds like moral is very low in your office following the changes and everyone is in fear for their job. These are prime conditions for standards to slip and things that would never have been allowed before to be over looked.


Regardless of whether this is or is not bullying, it certainly is discrimination and racism. The comments about can someone "rent" you for half a day are downright disgusting.


So as I see it from what you have said there are three options here:


1) Continue as you are doing. Ignore the comments from colleagues and allow them to continue treating you as a second class citizen. It is clear the negative effect this is having on you already from what you have said and things will only get worse. Eventually this will start to really effect your health as well as your relationships outside of work.


2) Make a decision that you are worth more than this and will not allow these insecure and insignificant little people treat you like this. You hand in your notice of intent to leave and for the remainder of your time there keep reminding yourself they are doing this because they are completely insecure and believe they will never get anywhere in life because they are worthless. You will never gain or achieve anything more than what you have now with this company because from what you have said your manager and colleagues feel threatened by you. You come across as a hard worker and someone who puts their best into everything they do. Whereas for your colleagues they will never get anything better than what they have so will just turn up and do the bare minimum to get by. A little phrase I learned some time ago which I keep reminding myself of is " People who can do, people who can't bully. "


3) Make a formal complaint. It is highly unlikely anything will be done about your situation but you must go through the companies own formal grievance procedure in order to bring your employer before a tribunal. I am not a qualified solicitor or expert of any kind, however in my humble opinion what you are being faced with is pure discrimination & racism. It is a sad fact, but I think it only fair to give you the full picture that statistically just 8% of claims brought before a tribunal are successful.


I realise all of this may seem quite daunting, however I believe it is only fair to be straight with you and share my opinion based on personal experience. One thing that is for sure is that in no way does this reflect on you as an individual, nor is there anything you have done or not done which has caused this. It is all down to circumstances and other peoples insecurities, all of which are completely out of your control.


You deserve so much better than this and in my humble opinion the longer you stay there the worse it will get. Yes the job market is tough at the moment, but what price are you willing to pay just to have a ****ty job in an office? You can and have done so much better.


So the ball is in your court now and the decision is completely yours. Only you can decide what to do for the best. No matter what decision you make, know that you are not alone. There are many others on this forum who have been through what you are going through and will always be only too happy to lend a sympathetic ear.


Also let your close friends/family know what is going on. Whatever decision you make you will need all the friends and support available to get through this.


Hold your head up high and rest easy knowing that none of this is your fault and no matter what you are not alone.


Stay strong and please keep in touch.


Best Wishes



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Well, it sounds very much to me as though you're being asked to perform admin work, and as your job is admin, there's nothing untoward there. Usually your contract will state you have to undertake whatever tasks your boss asks you to. The reality is that you took a less qualified role than your previous management job, but you seem to be expecting a higher level of responsibility. You won't get a high level of responsibility in an admin assistant role and it's completely acceptable for your employer to give you the roles they have been doing.


That aside, however, the jokes based on your nationality are completely unacceptable! It may be worth raising a race

discrimination grievance. If they sack you for raising allegations of discrimination, you can bring an unfair dismissal claim.


I would strongly suggest that you search for a job which you consider to be more appropriate to your skills set as I don't think you'll ever be happy at your current level.

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there i loads of jokes about my nationality which started to bother me now as they are usually said in front of visitors in the office.



That is a very serious offense in the UK, and you MUST report it. Make sure you exhaust your employers complaints procedure first, then take it higher if its not resolved.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..



If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks


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