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    • Hermes lost parcel.. Read more at https://www.consumeractiongroup.co.uk/topic/422615-hermes-lost-parcel/
      • 49 replies
    • Oven repair. https://www.consumeractiongroup.co.uk/topic/427690-oven-repair/&do=findComment&comment=5073391
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
       
      We had a 10yr  finance contract for a boiler fitted July 2015.
       
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
       
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
       
      A month later and ASG attended to service our boiler but in the process left the boiler unusuable as it kept losing pressure not to mention they had damaged the filling loop in the process which they said was my responsibilty not theres and would charge me to repair, so generous of them! Soon after reporting the fault I got a letter stating it was time we arranged a powerflush on our heating system which they make you do after 5 years even though there's nothing in the contract that states this. Coincidence?
       
      After a few heated exchanges with ASG (pardon the pun) I decided to pull the plug and cancel our agreement.
       
      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
       
      You only have to look at TrustPilot to get an idea of what this company is like.
       
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
       
      I wrote to all his creditors asking for supporting documents and not one could provide any material that would allow them to enforce the debt.
       
      As a result he stopped paying and they have been unable to do anything, one even admitted it was unenforceable.
       
      If circumstances have got to the point where you are finding it unmanageable you must ask yourself why you feel the need to pay.  I guarantee you that these companies have built bad debt into their business model and no one over there is losing any sleep over your debt to them!  They will see you as a victim and cash cow and they will be reluctant to discuss final offers, only ways to keep you paying with threats of court action or seizing your assets if you have any.
       
      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
       
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
       
      The money you are paying them should, as far as you are able, be put to a savings account for yourself and as a means of paying of one of these fleecers should they ever manage to get to to the point of a successful court judgement.  After six years they will not be able to start court action and that money will then become yours.
       
      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
       
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Last week I bought a new pair of walking boots from one of the Mountain Warehouse stores.

 

The first time I wore the boots I found them to be very slippery when walking, having little or no grip. It felt about the same as walking on ice. I queried this with the company who have been most unhelpful. They say the boots are made for "rough terrain".

 

No where in the advertising of the boots does it mention they are not suitable for general wear such as walking on paths, roadways or other normal surfaces.

 

Could anyone please advise how I should procede with either getting the boots exchanged or my money back from this company?

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Hi barry

 

Welcome to CAG

 

Have a read of 12 and 13 in my signature. How did they describe the shoes?

 

Please let us know how your problem has been resolved, it could help fellow Caggers.

 

Thread has been moved to the correct forum.

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Thanks for the help. I've added below the description Mountain Warehouse use for the Ascent 2 boots. Nowhere can I see does it mention they are likely to be slippy on normal surfaces

 

The men’s ascent 2 hiking boots are a highly waterproof and breathable pair of boots. Made from suede and cordura outer, an EVA midsole and a vibram outsole the Ascent 2 boots are a hard wearing durable boot suitable for moderate to hard terrain.

Vibram Sole

The Vibram outsole is the hardest wearing sole on the market suitable for tough terrain while continuing to provide support and comfort for your feet.

Three Season Boot

A 3 season hiking boot will be required on paths that are steeper and more difficult than those found in lower level walking trips and where you will be walking in most seasons and most weather conditions, except for snow & ice. The sole should provide effective support and the boot will be fully waterproof, as well as having an effective grip and tread to prevent slippage in rocky terrain.

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From my experience shoes that would have little friction on concrete / mud would generally have little friction on an scramble / incline for which has similar conditions (as inclines you use hiking boots for are generally muddy..)

 

I can't speculate on how good the friction is on normal surfaces but would generally argue that point for s.14 Not fit for purpose

Ex-Retail Manager who is happy to offer helpful advise in many consumer problems based on my retail experience. Any advise I do offer is my opinion and how I understand the law.

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  • 2 years later...

The boots they sell as waterproof aren't. I bought a pair, walked on some wet grass and water poured in. Apparently, they are only waterproof up to 2cm. Here's what their customer service rep said when I tried to get a refund:

"Yes, Waterproof up to 2cm above the featherline, which is where the Waterproof membrane sits, located at the bottom of the shoe. Much like a sock. Of course, we would not recommend using them on damp or wet grass as the grass can penetrate the material causing the water to be drawn down into the boot, making your foot wet.

As previously advised, we would recommend a full leather boot for this"

 

Any tips to get a refund?

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