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    • Hi Everyone, hope you are all keeping well in this strange new era.   On the 17th Sept, my friend booked a delivery to send a parcel to the USA, a vintage sewing machine. The collection and delivery was booked through MyParcelDeliver.Com, and UPS was the chosen courier. They collected it about four days later.   He paid for additional insurance along with the transportation of the item, to the tune of £128.75.   He packaged the parcel very well, packed with bubble wrap and paper and also styrofoam so that the sewing machine was safe in the box. He placed some plastic wrap over this, and he then sealed the box with tape. He videoed this for the buyer, so she could see how well he had packed the item because they were both concerned about the package being well protected.   The item arrived in the USA a few days later. The buyer instantly notified my friend that the parcel packaging was damaged, showing stress from water and general mishandling, and the item was also damaged in various parts, mainly the casing and the base.   He complained to MyParcelDelivery.Com on the1st October, they responded with 'You need to contact UPS...', which he did and also the buyer contacted them and got a response on the 2nd October.   UPS informed the buyer they would like to come and take a look at the packaging and the item, and this is the last she heard from them, she has called them several times, and always they say someone will call tomorrow and no one calls. She called my friend to ask if he could call them too and chase them up, he is Italian, and though he speaks English generally well, he asked me to talk with them on his behalf because he felt they were not listening to him or that he was missing something.   I spoke with them on the 26th October, they said they had sent my friend an email about this, we checked all of his emails, junk/spam too. There is nothing in there, I asked them to resend it, but nothing has appeared despite them saying they have sent it, we know they have the correct email address because they sent a message on the 2nd confirming they are looking into the claim of a damaged package, they also said they were planning on calling the seller 'again' on the 27th, which of course never happened, which she confirmed with me on the evening of the 27th.   Now it would seem to me that MyParcelDelivery is trying to say it has nothing to do with them, despite the booking being made through them, UPS US are pretending they are doing something but have so far done nothing, and we have heard Zilch from UPS UK.   I would like, if possible, some guidance on how to go about getting this resolved because this is just not right, the agent/courier have had their money, but the seller and buyer have been the victims of poor service and damaged goods.   If anyone could point us in the right direction on how to tackle this and get some redress for this, then I would be most grateful.   Thanks and kind regards   Mr B                 pox.pdf
    • From December, NS&I is phasing out posting warrants - a type of cheque - to winners. It instead wants bondholders to provide bank details so it can pay the money into their account. View the full article
    • Hi. As you can probably presume by the time this has been posted, I am annoyed. Long story cut short is we bought a new build, got a professional snagging company to come in and make a list of things that needed doing and am now still in the process of liaising with painters / electricans, etc. There has been significant disruption with arranging to be in to help guide the various workmen, etc, let alone the complexities of Covid to deal with as well as having two small children. Tonight we were up until quite late having to prepare things for a painter to come tomorrow to fix all the awful painting and marks on walls / poor finishes, etc. This has (and has had over the last few weeks) had a knock on effect with being tired, work being affected, let alone sooooo much time wasted on discussing the various elements with the developer (who hasn't argued with any of the painting, poor electrics, etc that has to be done). My question is has anyone ever claimed redress for all the wasted hours that have to be spent on doing things like this because a developer rushed to get a house ready on time?
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    • I came across this discussion recently and just wanted to give my experience of A Shade Greener that may help others regarding their boiler finance agreement.
      We had a 10yr  finance contract for a boiler fitted July 2015.
      After a summer of discontent with ASG I discovered that if you have paid HALF the agreement or more you can legally return the boiler to them at no cost to yourself. I've just returned mine the feeling is liberating.
      It all started mid summer during lockdown when they refused to service our boiler because we didn't have a loft ladder or flooring installed despite the fact AS installed the boiler. and had previosuly serviced it without issue for 4yrs. After consulting with an independent installer I was informed that if this was the case then ASG had breached building regulations,  this was duly reported to Gas Safe to investigate and even then ASG refused to accept blame and repeatedly said it was my problem. Anyway Gas Safe found them in breach of building regs and a compromise was reached.
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      The boiler was removed and replaced by a reputable installer,  and the old boiler was returned to ASG thus ending our contract with them. What's mad is I saved in excess of £1000 in the long run and got a new boiler with a brand new 12yr warranty. 
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    • Dazza a few months ago I discovered a good friend of mine who had ten debts with cards and catalogues which he was slavishly paying off at detriment to his own family quality of life, and I mean hardship, not just absence of second holidays or flat screen TV's.
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      They are not your friends and you owe them no loyalty or moral duty, that must remain only for yourself and your family.
      If it was me I would send them all a CCA request.   I would bet that not one will provide the correct response and you can quite legally stop paying them until such time as they do provide a response.   Even when they do you should check back here as they mostly send dodgy photo copies or generic rubbish that has no connection with your supposed debt.
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      They will of course pursue you for the funds and pass your file around various departments of their business and out to third parties.
      Your response is that you should treat it as a hobby.  I have numerous files of correspondence each faithfully organised showing the various letters from different DCA;s , solicitors etc with a mix of threats, inducements and offers.   It is like my stamp collection and I show it to anyone who is interested!
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Contract hire cancelation after 2 days

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Ordered a new mercedes via an online dealer. I signed a contract hire 2 days ago.

Today I cancelled but they claim I owe them 3 payments ...about £900. It does say on the form I signed about cancellation fee of 3 payments.


What's the deal with ignoring this ?



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Court Action Would not surprise me as it is clearly stated in the contract.

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

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Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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If you did it on line or at home, you do have 14 days to cancel and they should of told you that, without penalty if it is covered by the CCA.

Also DSR may apply if done totally on line!

If signed on premises then you dont!

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I 'm afaid it does look that way, if there is no cooling off

period in the contract.

My best advice would be to challenge the dealer on the

grounds that there is no suck clause in the contract.

I presume tis was an electronic 'signature''.?

Any Letters I Draft are N0T approved by CAG and no personal liability is accepted.

Please Consider making a donation to keep this site running!

Nemo Mortalium Omnibus Horis Sapit: Animo et Fide:

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I printed out at home signed then scanned and emailed back. Then today I went in my local dealer to sit in the cars and the salesman asked about my deal. He said he would match it and I had the support of local merc dealer better than some Internet dealer that prob deals from his front room. The merc dealer said as I haven't seen the goods the contact can just be cancelled. To be honest I'll just tell the online dealer to shove the fee and do whatever but I like to know where I stand.


I did sign a contract last week with another dealer then he let me down....shame I can't bill him :)

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Dear Voxter,


oddjobbob has just replied to a thread you have subscribed to entitled - Contract hire cancelation after 2 days - in the Vehicle retailers and manufacturers forum of The Consumer Forums.


You can read the thread and reply to it at:



To reply, please click the link above. *DO NOT REPLY TO THIS EMAIL


Here is the message that has just been posted:


To be quite honest I hope he sues you and wins.


You signed it = you owe it. No one put a gun to your head.


Ever body would soon be moaning if it was the other way round...




what's this crap ? Stop trolling you silly man

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Anything but a troll I assure you.


The fact of the matter is that you signed a contract and now you want to avoid honouring it.


So whatever happens to you regarding any money you have to pay out is only right.


No trolling here - just an opinion.

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Oh the mods remove loads of posts, the site is fully censored when yuo have much of a contrary view, that matters not a bit.


The fact remains that you signed a contract in order to get a car.

You now wish to back out of it.

If the bot was on the other foot and someone had signed a contract for yuor benefit then backed off you'd be quite rightly very angry about it and using all means to try and get some mnoey out of it.

Which is exactly whats happening in reverse.


You shouldn't have signed it if you didn't intend to carry it through, no one forced you to do so.


But you did sign up and ought to carry it through, as you agreed to.


That's just my opinion and counts for nothing, do whatever you wish, I still have my money in my pocket, it makes no difference to me either way.

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The contract/hire agreement needs to be cancelled in writting; as it is a form of HP and done at home you do by law have 14 days to change your mind.

True of all finance agreements done on line or at home. but not if done on the premises of the agent or dealer.

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  • 4 weeks later...

cheers raydetinu....you were right i owe nowt.


as for the other reply from oddnobbob.......idiot, this is a forum for consumers. go elsewhere to troll.

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You keep saying a troll but I'm not I assure you.


From your point of view I'm actualy pleased for you that you didn't have to pay anything.


However you DID sign up for it and if the boot had been on the other foot and you'd signed and then the dealer didn't provide the car for some reason you'd be quite put out.


To me, if you signed, you bought.


But you kept yuor money, so that's good.

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oddjobbob user-offline.pngI dont Know what your problem is; this is a consumer rights site! and we try to help people about their rights as a consumer within the law that is there to protect them!

The 14 day rule is there to protect consumers who on reflection wish to change their minds:

i.e. Salesman calls at pensioners home eother invited or not and persuedes them to sign a contract for doble glazing maybe by undue pressure.

The LAW then allows them to think it through and maybe the deal is too expensive or not what they want to do, so they can then cancel it within 14 days.

Do YOU think that they should not be allowed to do this!! Only applies to consumer credit agreements.

The same applies to on line orders or its 7 days for goods or services covered under the distance selling regs.

As said before if this was done in a shop or dealership this would not be true.

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