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    • https://www.consumeractiongroup.co.uk/topic/406231-the-pre-action-protocol-for-debt-claims-is-made-by-the-master-of-the-rolls-as-head-of-civil-justice-1st-oct-2017/#comment-5145126  
    • Quick update. I've now recieved a letter before action from them with a PAP form to return enclosed, still no credit agreement however. I assume just a case of following the PAP thread and returning form with no CCA as the reason?
    • Thanks for coming back and letting us know. Obviously we totally disagree with their decision.  Their remortgaging could only have gone wrong if they had ended up with a CCJ.  And how do you get a CCJ?  If you lose in court and then defy the court and don't pay.  Even if you lose in court, you don't get a CCJ as long as you pay within the 30 days ordered by the court.  Even had they lost in court the judge would have disallowed the interest and the £70 Unicorn Food Tax that PE made up.  There was no advantage whatsoever for giving in and paying now. But thanks to you for letting us know - a hell of a lot of users don't.
    • Hi everyone.   Before I say anything, TFL finally responded to the email I sent last week:   Thank you for your email, we acknowledge the signed documents you have returned in preparation for your hearing.   We note that this matter is causing you some stress and anxiety, however this is not a reason for TfL to discontinue proceedings. It is not unusual for passengers that have been summonsed to court to experience these symptoms, and we do have some empathy with your concerns.   However, as previously stated, TfL do not accept out of court settlements, and you will have the opportunity at your hearing, to provide your mitigation to the court prior to a decision being reached by them on how they intend to deal with this matter (usually a fine).   I am sorry that this decision is not more favourable.   Yours sincerely   James Vallis     At least he sounds more sympathetic in this email…   Only one week to go until the court hearing and I am so so nervous. I’ve prepared some questions and answers in preparation for what to say to the magistrate. It will help calm me down if I know roughly what to expect. If you could give feedback on it that would be great. If you have anything to add please do let me know.   As far as I know the court hearing will happen in these stages: Introduction and statement of facts Pleading guilty for the journeys I made with my mother’s card Penalty sentencing Appeal (if charged with a criminal record)   Am I guilty? Yes.   Why did I not pay the fare legally? Last year there was a lot going on in my life and I was struggling financially so to relieve some of this I used my mother’s Oyster card. I know it’s not an excuse and it’s still wrong.   Why do I not accept a criminal record? I really don’t want it to affect my chances of finding a job in the future. I will be the one earning money in my family so I am doing my best and studying hard to be able to get a good job. A criminal record would mean that regardless of how hard I’m working I won’t get the job I want after I graduate. This fills me with so much regret, sadness and disappointment in myself. I just want to be a good daughter for my mother because she’s already had to deal with many hardships in her life and I don’t want to make it any harder for her.
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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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My OH v Yorkshire Bank ***WON***


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Filed MCOL 2 weeks ago, received letter in post today - Acknowledgement of Service. They are saying that they havan't got sufficient details of my charges with my claim form. I sent my statements highlighted with all the charges with my first letter and I have a letter dated 14th Sept saying that they have received them. The stupid thing is I didn't keep a copy of my statements. The letter today is saying they will apply to have the claim struck out if I don't supply the info, what should I do?:confused:

Janette

 

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Hi there - do you live close enough to the place you posted your statements to to pop in and ask them to give you the originals back? It seems you only have 14 days left to act.

 

How did you prepare the claim form, did you just use the figures from your letters?

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Sent statements to Scotland . Can't see how they can say that they haven't had sufficient details when they sent me a letter saying they had received all my statements and then offered me a cheque for half the amount. When you do the claim online you cant include any extra documents so how can you provide all the details of charges? My statements were highlighted with all dates and amounts so they can't say they havent got them. I'm sure I.ve seen a post on here saying that the judge won't strike out a claim because of this.

In the letter it says

You are required to provide these necessary details to us by no later than 12th October 2006

Should you fail to provide such details we will apply to the court to have your claim struck out pursuant to CPR Part 3.4 (2)© and that you will be ordered to pay our costs

Janette

 

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I'm assuming that the people you've had this letter from and the people you sent the statements to are at different addresses?

 

How about ringing the place you sent them to tomorrow, to say you sent them the originals in error and please would they mind taking copies and sending the originals back to you urgently.

 

In the meantime, respond to this letter tomorrow saying something like "I erroneously sent my original statements to the branch/head office, or wherever, here is the name of the person who wrote to me acknowledging receipt, if you require to speak to him/her. I have requested them back and as soon as I get them I will send you copies but I enclose a copy of the letter which acknowledges receipt of them, so I do have proof that your organisation has received full details of my claim and I will show this to the court if you proceed to try to have my claim struck out."

 

Good luck.

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Can we backtrack a bit here first please so we can try to sort it out.

 

Where did you send your prelim and LBA?

Who did you send the statements to in Scotland?

At what stage did you send the statements?

 

You really need these back as you need to do a schedule of charges, although YB obviously have the information the court do not, and they need it too. In fact so do you, so ask for the statements to be returned to you as a matter of urgency. You must keep copies of all letters that you write as you will need them for the court at some stage.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Sent prelim to Network support on 27th August with statements. Got letter back signed by Hilary McGuinness saying no.

Sent LBA to same address on 3rd Sept got reply from Neil McKirdy with a cheque for half of charges.

Sent cheque back with letter saying I would go to court on 18th Sept

Filed MCOL on 18th Sept

Received letter from Legal Services on 7th Oct saying they need details of charges

Janette

 

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I recieved same letter about sending details of charges. I have sent this info twice so far with my initial request for payment and LBA. Luckily I entered all my charges onto a spreadsheet and can print this off! You'd think a bank would be able to work out how much they've charged us bythemselves! I would follow Bongs advice and phone whoever you sent them too and ask for them back. Normally I don't think it'sgood to use the phone but in this case you don't have much time.

Yorkshire Bank: Claim for £4777.85! :o MCOL sent 03/10/06

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Sent prelim to Network support on 27th August with statements. Got letter back signed by Hilary McGuinness saying no.

Sent LBA to same address on 3rd Sept got reply from Neil McKirdy with a cheque for half of charges.

Sent cheque back with letter saying I would go to court on 18th Sept

Filed MCOL on 18th Sept

Received letter from Legal Services on 7th Oct saying they need details of charges

These are all in Scotland right? I hope this doesn't prove a problem as you may find that you need to serve it in Scotland and it will come under Scottish Law, with a maximum claim amount of £750.00. I hope I am wrong.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Phoned Neil McKirdy this morning and asked him to send the statements back, he said he would do this straight away. Going to send a letter to legal services along the lines of what Bong posted earlier to let them know that I am waiting for my statements to be returned

Janette

 

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That sound relatively painless.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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The spreadsheet does the maths for you. You just need to put in the details of the charges. Might be as well to let the legal bods at YB know that you are in the process of itemising your claim and will let them have it asap.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Statements have arrived after my OH phoning Neil McKirdy again and giving him a piece of his mind. He even said are you sure it was me you spoke to, so this time he recorded the phone conversation on the mobile.Also got papers from the court to say it has been moved to our local court-Wigan, and the defence from YB with the AC. Will fill that in this week and also do the spreadsheet to go with it. It has to be back with the court by 5th November, hopefully there'll be a few fireworks then.

Janette

 

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Well finally finished the spread sheet, final amount not quite the same as my original calculations, filled in AQ so its all ready to send back to the court. just one question though. If my new total is different from the one I had before do I need to change anything on my claim?:confused:

Janette

 

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You can download both from here:

 

http://www.hmcourts-service.gov.uk/HMCSCourtFinder/GetForms.do

 

 

Fee is £35 (unreclaimable)

 

Fill in the forms, take or post to your local court, who will put the court seal on the N1's, one of which you then serve (post) on YB and confirm to the court you have done so.

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Phoned the court for advice on what to do coz my figures didn't match they told me to download form for an application, fill it in and return it with my AQ so thats what I've done. Delivered it by hand today with 2 copies of my spreadsheet. So now I've got to wait for a date for my court hearing, hope it's not too long.;)

Janette

 

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Got a letter from YB today with their latest offer - £2080 + £220 costs which is still nearly £1700 short of my total claim. They've sent a copy of their AC, usual s**t, calling 2 witnesses etc. So it will be sent back with a letter saying thanks but no thanks for your "extremely generous" offer!! I'd rather sit it out for a while and see what they come up with next.;):rolleyes:

Janette

 

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Leave out the extremely generous bit, (in case you weren't joking, sarcasm won't make you look good to the judge), but good on you girl. Make them pay!

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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  • 3 weeks later...

I'm so jealous! Pleased for you but jealous. How I long for a court date. I can only suggest you check out the successes forum, but not many seem to have got this far. I think you may get an offer of some kind though as long as YB don't pull some stunt to delay the court hearing. Who knows! Pleeeeeeeeeease hold out for interest though and don't let them bully you.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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