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    • I've just taken another look through the stuff they sent me in response to the CPR request, the notice of assignment isn't the original , it's on a plain sheet of non letterhead paper, in fact it could have easily been typed up by Overdales, or anybody really.  On the other side of the paper are standard Lowell terms and conditions that are only half on the page. Should this be part of my defence?
    • I agree with my site team colleague above. We need to know all the facts including which company you are dealing with and an explanation of the problem. It really is too difficult to start giving speculative advice on some speculative problem that you have laid out as a generalised scenario
    • Moorcroft are sending a rep round to my house this week. What is the best way to handle this? Ignore and not answer the door or engage with them? I haven't acknowledged anything since I started on this journey and defaulted on my cards in December 2022
    • Very sorry but with the best will in the world, I don't think we can at all understand what the situation is here. Please can you try rewriting this on a word processor and maybe send a copy of what you have written to a friend and working out together so that the story is complete but as brief as possible. Maybe a list of dates as well. If you can do that and then repost your story we can have a look
    • Hi, I am a local authority tenant and was in a 3 bed house. At the end of last year, my last child moved out and so did my spouse as we are now going through a divorce which meant that I was in the house alone and decided that I needed to downsize not only for myself but to offer the property to a family that needed it. I registered on the local authority housing bidding site as i was asked to do and I was accepted and given a priority banding as I was downsizing and they were desperate for my house. I have been extremely lucky and after about 6 weeks was accepted for a new build from a housing association via the housing gateway. I viewed the property 2 weeks ago and had to sign the tenancy last week when they were doing bulk signups for the houses and that is the day I moved. In between viewing and sign up, I contacted my current local authority landlord and asked how I give notice as I had been accepted for a property I had bid on and was moving.  The lady told me how to do it online and then said that I needed to give a full weeks notice which wasnt a problem as I had enough time.  (I was also told a weeks notice was what i would need to give by another staff member about a month ago when I phoned up for another housing related question.  I dont have any of this in writing.) I have now moved, handed back the keys and I am now being told that I need to give 4 weeks notice which I cannot afford. I hav e spoken to the council again explaining that I was told a week and that to be honest, if I knew they were going to charge me 4 weeks I would not have been able to move and would have stayed in the other house.  I thought I was doing the right thing. They said that calls are recorded and they asked me when I called in and was told a week and they would listen to the telephone conversation and if it was correct what I was told, they would see what they could do to reduce the notice period. They have now emailed me back and said that they have listened to the conversation and the lady said 4 weeks notice and I am liable for 4 weeks rent.  Now I may well of misheard her when I thought she said a full weeks notice she may have said 4 weeks notice but I am sure she said a full weeks notice and i was told a week by another member of staff a few weeks ago. I have emailed her back and said that I may of misheard but I would like to listen to the phone recording myself.  As yet they havent responded. I think its unreasonable for them to make me give 4 weeks when I had to sign the new tenancy with little notice or loose the property.  And it was all done through their gateway, and they will have a tenant in there pretty much straight away getting rent from them. I am on a very low income, I am on my own, I have serious medical issues and I am really getting myself stressed out over this. Any advice would be so appreciated.  Can I insist they let me listed to the recording? RH  
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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hello this is my first time in posting here so i hope i have posted in the right place..

 

i took out a loan with payday uk and it spirelled out of control,i emailed them asking to set up a payment plan as i could not afford to pay it all in one go,they excepted straight away..the first payment was not taken they told me it failed. i then had a payment go in from tax credit and as my circumstances had changed was due a over payment i didnt know about this untill after the payment went into my account,anyway in the mean time payday took every penny they left me and my 3 children with nothing this money would have come in very handy as i am struggling to pay rent this month..i have told them this but they have told me as i have signed the aggrement they can take payments how they like they took it in installments within the space of a few hours..is there anything i can do now as i have no money and am at a loss if anyone could help i would be most grateful...

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Go to your bank and demand a chargeback. If you used a visa card, then read http://whatconsumer.co.uk/visa-debit-chargeback/

 

 

Unfortunatley, you are in for a rough ride, as banks seem to think they are above the law in this area. You will need to create a parachute account with a completely different banking group to safeguard your income. You also need to be complaining to the PDL, as well as your bank and OFT.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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I also find it curious that their parent companies credit license doesnt seem to exist.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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thank you for the reply i have complained to payday uk but they just kept saying that as i had signed a aggrement they can take as much as they like but the amount they said they took does not add up they said they took £900 when there was only £600 in the account and that my account with them is now cleared but blocked..off to my bank later to see what they will do had a look at the link you gave me but its all about claiming back if you have bought goods nothing to do with loans

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Their agreement isnt enforceable under law.

 

The link i gave is still valid. It covers anything paid for by visa card. There are better links with more info, but you are still entitled to a chargeback because your details were used fraudulently.

 

Also, NEVER talk to them on the phone. Ever. For any reason. keep everything in writing, so you have a complete paper trail. Otherwise the PDL will simply turn round and say that you agreed they could take the full amount.

 

Regardless, get the chargeback started and get a new bank account with a different banking group. Also, you MUST file complaints with the PDL/OFT and bank. If you don't, then theres no point you being on this forum.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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ok thanks will re read it now..but does it matter now if their agreement is enforceable or not now as they have taken the money and shut my account..sorry to be such a pain am just worried sick now as i have to try and find a lot of money in a few short days..

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PDL's always say their terms and conditions are enforceable, yet CAG has proven time and time again that they aren't. Calm down, and go talk to your bank. Tell them the money was fraudulently taken, and you want a chargeback issued. If you have proof, take it with you.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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Im currently in the process of drawing up a repayment plan to my creditors, one of who is PayDayUK, or Purple loans, whoever they are!!! I had one of their delightful assistants contact me last week after I defaulted payment, basically trying to bully me into paying. Suffice to say I warned him of the protection of harassment act 1997, put the phone down, and they haven't tried to ring me since!

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hi had a reply from payday uk asking me to prove that the money that was taken was from benefits and that they would then look into it and maybe refund the money (cant see it) also bank said it was not taken fraudulently as i had signed the agreement for them to take the payment now i am just hoping that payday uk has a heart and does look into this for me...

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Your bank is wrong. If the money that was taken was benefits then they are legally obliged to return it. Name and shame the bank.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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thank you all for the reply's had a e mail off payday uk asking for my bank statement showing my tax credits going in so sent this but removed all my personal details as i have 2 accounts and put money into the other account for bills i did not want them having this account number as i am worried they will take money from there...they have since emailed me saying they want a full statement showing the money going in and where they took the money should i send this???also have a appointment with my bank manager this week so going to speak to him about this fingers crossed he will be more in the know with getting my money back

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Shouldnt have sent them. They have no reason or right to see them. But at least you removed info.

 

As for their request, do not send it. All they need is a copy of the transaction. Nothing else.

Any advice i give is my own and is based solely on personal experience. If in any doubt about a situation , please contact a certified legal representative or debt counsellor..

 

 

If my advice helps you, click the star icon at the bottom of my post and feel free to say thanks

:D

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