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O2 say I have insufficient credit for my phone to be unlocked free! :D


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I am amazed how incompetent this lot have been.

 

First - I don't use O2 - just their network via Giffgaff.

 

I lost about 24 hours of data and a bit less of calls and texts when their network failed last week.

 

It was the second problem in six months, as I had to change my number in February/March as I used my mobile as a modem - and an error on O2 forwarded the phone number to all sites visited, including ad servers. Then the spamming texts started.

 

I contacted O2 on their web chat - and told them I wanted my phone unlocked free (its PAYG and meant to take a year before it can be unlocked, and it costs £15. The problem was the year!)

 

So after they agreed their service was unsatisfactory, I pointed out my phone must be unsatisfactory too as it was locked to them/that unsatisfactory service, and they had two major screw ups in six months.

 

So they agreed to unlock it free after a bit of a discussion.

 

Now I have an email stating both...

 

Sorry, We are unable to process your request as there's not enough

balance (£15) on the account to cover the cost of unlatching.

It has zero O2 credit, as its not on O2!

 

AND in the small email a few lines down from their chat person it mentions...

 

Todays date

12/07/2012

Additional information

Please unlock it and do it free of cost because it's a CRS case.Advised

by TL.

Hopefully the third web chat earlier will have fixed this!!!

 

:D:D:D

Edited by Bang!
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